Today, Stephen Troy solved my issues to my complete satisfaction. He called me right back after two disconnects. He alone maintained Breville's reputation toward customers. However,the previous da... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have owned BES870XL for about 2 years and last week, suddenly the pressure stopped building up. I thought it was some sort of internal part failure and called customer support. he walked me through... See more
She called me back she gave me phone numbers and contact information I did have to wait 20 minutes There was no doubt she was trying to help me, ironically I had gone through all the steps to see i... See more
It took a while for callback on customer support line, but then a pleasant gentleman took care of us easily and quickly. Helped me with technical issues sending a picture, then said a replacement for... See more
Company details
- #41 of 47 best companies in Manufacturer
Information provided by various external sources
Breville is based in Sydney, Australia with the US office located in Los Angeles. We design and engineer kitchen tools to deliver commercial quality performance that look great and are easy to use. We are passionate about listening to what obstacles the home chef encounters and creating a simple solution.
Contact info
19400 S Western Ave, 90501, Torrance, United States
- 3107553097
- productreviews@brevilleusa.com
- breville.com
4.2
Great
13K reviews
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Replied to 98% of negative reviews
Typically replies within 24 hours
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Efficient Customer Service
The Breville member we worked with was committed to fixing our issue. They were patient and knowledgeable.
September 10, 2026
Easy communication and a new air fryer
Easy communication and a new air fryer, what could be better
September 12, 2026
Called with a concern and it was…Frother broke
Called with a concern and it was understood and immediately taken care of
September 5, 2026
Very friendly customer service…
Very friendly customer service understood my issue immediately and handled it promptly without question. Replacement received updated frequently on progress.
September 5, 2026
Excellent—the response was prompt
Excellent—the response was prompt, and my issue was resolved perfectly.
September 12, 2026
Reply from Breville
Your feedback is appreciated, and we are sorry the replacement parts did not fully resolve the grinding concern. We can see an email was sent asking you to reach back out if the parts did not fix the issue, and we will be following up through your case shortly to move things forward.
The exceptional experience was the due to the extreme ownership of the Customer Service reresentatives
The exceptional experience was the ownership and follow up. Unfortunately I did not see the calls but they tried multiple times to reach me finally sending an email which I saw later in the day.
September 11, 2026
The representative from Breville was…
The representative from Breville was calm, reassuring and positive
September 11, 2026
prompt reply and action was taken to…
prompt reply and action was taken to resolve our issue
September 11, 2026
Problem solved via video connection
Problem solved via video connection. Much obliged.
September 11, 2026
Nothing was resolved and there were so…
Nothing was resolved and there were so many issues relating to time differences and being able to actually speak and get some sort of resolution. Very frustrating as it’s an $800 machine! I tried every single suggestion given me to no avail; I need help!
September 10, 2026
Reply from Breville
Your feedback is appreciated. We are sorry our attempts to reach you by phone were missed and that our follow up email did not receive a reply. We want to make sure your concerns are addressed and will resend that email right away so we can get things moving forward on your case.
A problem is a problem— don’t normalize it
While some of my issues were addressed, others were not. I have two of the same machines and they function very differently, so I have the ability to compare. It isn’t helpful to normalize something that isn’t functioning properly by saying, “that’s how they are made”, when the other machine isn’t manifesting that problem. At this point, I’m just living with the problems, but they’re annoying.
September 4, 2026
Reply from Breville
Your feedback is appreciated, and we are sorry your concern about the dial was not addressed to your satisfaction. Our records show a video chat was conducted and the dial was found to be turning correctly, and a copy of your instruction manual was sent to you via USPS. Should you have any further concerns, please reply to the email from your case and a specialist will assist you.
Excellent Service !
The Customer Care Service was
Excellent ! & Professional !
Corrected the problem via video call !
It was greatly appreciated .
September 11, 2026
I gave a low score because I was told…
I gave a low score because I was told they would call back in 45 minutes and they never did. I have a serious health problem where I need to have my Brevile air fryer fixed. I explained that to the representative and he said he would get right back to me and he never did. I’m very disappointed in Brevile Customer Service..
September 11, 2026
Reply from Breville
Your feedback is appreciated. Our records show our specialist attempted to reach you four times that same day without success. We want to make sure you get the assistance you need and will send you an email through your case to arrange a time for a specialist to call when you are with your machine.
Helpful hands-on troubleshooting
Danielle offered clear instructions to address our problem which resulted in a satisfactory solution. She was thorough and patient. It was very helpful to share what was happening in real time on video. On the down side, my husband called customer service the previous day & was told there would be a call back--which never happened. I called today and received a call in about 2 hours.
September 11, 2026
Mike was very attentive and patient…
Mike was very attentive and patient while helping us resolve our issues. Great job!
September 11, 2026
Excellent customer service!
September 11, 2026
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