Breville Reviews 

its very clear in my back and forth email chain. your cx service sucks and my oven lasted 2 weeks

The helpline was great! Answered all of my questions of how to make something specific in my new air fryer oven. Told me options of how to cook it. Didn’t rush me.

Shocking, due to not being able to apparently obtain a heating element for my BB400 Bread oven. I found an alternative and made a couple of adjustments to it and now no longer going to landfill. Not one ounce of assistance from the Breville team. The alternative was BBM800 Heating element.

They could not provide anyone who knew how to fix my toaster oven. I can see on the Internet that this issue can be fixed, but the company claims it cannot. They did offer a discount if I purchased a new item.

All agents I interacted with were very professional & seemed to totally understand my issue - - my replacement oven allows the racks to slide freely & smoothly, the oven it replaced very obviously has a flaw in the construction of the cooking cavity in that all racks were difficult to slide

I am very disappointed in my Breville experience. I bought a replacement air fryer pan for the Combi 3-in-1 Microwave/Toaster Oven/Air fryer. Despite proper use, the pan melted in the air fryer with its first use. Breville eventually replaced it with another one but it was nearly impossible to get in contact with their customer service team. Also, the replacement they sent me also melted…. And then the next one did as well. I believe this item is being poorly made/manufactured and is not able to withstand its intended purpose. All I wanted was a refund but Breville was unable to accommodate this. It’s a waste of money, it’s unsafe, and Breville should stand behind their products.

Frustrated experience from start to finish. We ordered a Combi Wave 3 in 1 and received two damaged units. I then went to a local Best Buy store to buy one, hoping for a better outcome, but it was still a big disappointment. The idea behind the product is good, but the air fryer and oven performance are subpar. I would strongly advise others to avoid it.

My toaster oven had error code E06 while still under warranty.. After a service call, they made it easy to send it in for repair. Upon return, I was a bit disappointed in that plugging it in, It didn’t power up. I also noticed there were some dents in the housing and a damaged rotary knob. Possible it was damaged in shipment, but the box seemed to be in good shape. In the end, they demonstrated commitment to their customer with their products and ended up sending me a brand new replacement oven in exchange for the broken one. I give them high marks for making it easy to obtain support via telephone and then facilitating, easy shipment and ultimately taking care of the defective unit.

Nearly a month in, received two damaged ovens, one of which injured me and my pets due to shattered quartz elements. Breville CS sends endless emails about how they will make it right. STILL have not made it right, and two damaged ovens taking up significant sq ft. Breville then (still not having dealt with the first two damaged ovens) has the audacity to offer me 25% off my NEXT purchase as a “gesture of goodwill”. A goodwill gesture would have been ensuring the ovens were taken away immediately and offering a discount on a third oven for injuring me and my pets due to lack of warnings on the packages )and my spending hours and hours on this). First Breville purchase and last based on this experience and failure to remedy when given ample opportunity. Complaint to follow to Consumer Complaints.

Your customer service agent, Junior, is an amazing help and in my opinion a model employee. I have gotten him twice now for both of my phone calls to Breville. The first was for a warranty repair and now this one is because my oven was returned to me with shattered glass inside the package. That is more than likely no fault of Breville but rather a result of being mishandled during shipping. Junior has made both phone calls so easy and I think he deserves a 5 star review from every customer he serves. Make sure you do what you can to keep him around, as he is a great representative of your company.

My air fryer malfunctioned within days of purchase. The unit was replaced by Breville. The replacement unit also had the same malfunction about 9 months later. It was to be repaired under warranty, Instructions on how to return the oven to Breville, at Breville's expense, and the mailing label were received. When I questioned the process I was then told that the return process was for U.S. customers only and that they did not apply to Canada. It seems like I was find my own way of getting the oven repaired, or send it to Breville at my own expense. When I signed into my Breville account I found that my case had been closed on that same day. Since then I have received two e-mails asking for the status of my case, and each asked if I was still needing service. I bought the oven based on a recommendation from a friend. When friends ask about my oven, all I can say is that it is unreliable and service is erratic

Breville exudes quality and stylish designing for all their products including the toaster oven I just purchased. Looking forward to a matching coffee pot!

I asked for an approximate price to repair my oven. Your team consistently refused and only offered me the option of sending it in. I went on line and found the solution myself. Not sure I will purchase another product from you (and I have done so more than once).

Although the Breville toaster oven didn't work in my house (due to me having solar panels), the customer service team was superb. We went thru a total of 3 ovens to troubleshoot and ultimately felt it was due to solar panels. They refunded the cost of the oven.

Breville stepped in on first contact with them to diagnose the problem and offered to replace the microwave in kind. We received the brand new oven within the week. Best customer service ever!

I was having problems with my new oven. I wanted a quick exchange process. He is able to send me a new one instead of having to send mine back for repair.

first i love my Breville
so was desolate when it stopped working

First call candidly, was disaster. Sounded and acted like a not ready for prime time trainee. When i told her i could not test oven as she asked until i got someone to move it, she declared it fixed and ended call.

I caklled back a day or 2 later and service was pilot, thoughtful and comprehensive. no problems there.

I purchased a Mini Toaster Oven from Breville which was unable to toast an ordinary slice of bread. I contacted Customer Service and a surly representative had me perform a video test which proved that the oven was defective. She supplied me with a prepaid QR code and was also supposed to provide me with a UPS label which was not attached. I emailed back and it took three days for a response. They supplied one but needed to say that they "RESENT" it. They never sent it in the first place. It takes 3-4 days for Breville CS to respond to any email. I brought the defective oven to UPS where it was packaged and returned and received by Breville in two days. I then received another email telling me that my case was closed. They never confirmed receipt nor did they issue a refund. I am still awaiting a response from them asking for my money back. I was also asked to write a review for their website shortly after receiving the oven. I was honest about its poor performance and unattractive design and my review was denied. I was asked to "correct" it three times, each time softening the truth and three times it was refused. I gave up. The point being that if you don't write a positive review for a Breville product it will not be posted. Won't be purchasing any additional products from Breville. While I appreciate your response to my comments above, you missed the entire point of my complaint and the lack of responsibility for your poor Customer Service. The problem is not about a missing UPS label. The issue beyond the poor actions of your CS department is that you have not acknowledged the fact that you have received the return of the defective toaster oven and I have still not received a refund, yet you sent me a email stating "ISSUE RESOLVED"! I have still not received a response to any of my emails to you.

It is refreshing to deal with a company that stands by their word! Sure it was a drag that my little oven that I shipped in to get repaired came back all beat up. I reached out online uploaded pics and video and placed a call to support. I was met with kindness and understanding and a resolution. I took the poor beat up oven to UPS store they packed her up and that very afternoon I received an email that the order for my new oven was placed. After a couple days Upon receiving the oven back, Breville then sent another emailing telling me my oven has shipped. So kudos and bravo to all that helped. Thanks so much,
Steph Smith

I cannot complain about the service regarding my new Breville Toaster oven. Everyone was very attentive to the problem. Unfortunately, what I find lacking is not considered to be a problem. There is no sound coming from the machine upon completion of toasting or baking. However, the machine performs beautifully.