Breville Reviews 

After having my oven for over a month they returned it not fixed and damaged it in how they shipped it back to me. They specifically state they’re not responsible for damage if I return it to you with improper shipping materials yet you return it to me with improper shipping materials. They put two pieces of bubble around it, not taped, and it have two big dents on the side and a dent above the handle. The ironic thing is this is the second time this has happened to me with a repair except this one I paid for. Damaged both times in how they sent it back in the exact same areas. Still waiting on how they’re going to handle it.

I spoke to Charlyn several times & she was very helpful. The replacement oven was received over the weekend and appears to be in good shape. If we encounter any problems I will let you know.

The rep was fabulous. She saw that my oven was not working , it was brand new so you replaced it. It is what I would expect but still nice to have it done.

No comment.

The service agent was extremely helpful in addressing my issue with my toaster oven. I was very satisfied with her taking the time to understand the problem and ultimately provide a satisfactory solution. I would highly recommend Breville products to family and friends.

The team were definitely excellent, very supportive, most professional and gracious.
Sadly our brand new Smart Oven Air Fryer was not, failing on 2nd day. Our previous Breville oven was great for the past 5 years. Hopefully the new one will follow suit.
But the team were most considerate and have already ordered a replacement.

I called customer service because my Air Fryer Oven stopped working. The customer service agent did a fine job documenting the problem and scheduling it for service. From this point on the service was a disaster. The customer service rep instructed me to take the oven to the UPS store and the store would pack it up and ship it for me. I did as they suggested, presented QR code that was emailed to me and was handed a receipt. A couple days later I received a box in the mail with instructions to pack up my oven to take it to the UPS store. This confused me so I called the support line to understand if I did anything wrong. They assured me that everything was ok. Two weeks later I didn't hear anything so I called again, this time they told me that I packed it incorrectly. I told them that this was impossible as I took it to UPS and they packed it for me, as I was instructed to do. They said they would escalate the issue. A week later I called again, still no updates and once again they told me they would escalate it. Another week later same thing.
Finally after 6 weeks of calling without a resolution they offered to send me a replacement unit.
This entire process was extremely frustrating. It should not have taken that long to determine this outcome. I will give the customer service credit that they did call me back later in the day when they said they would. However, they never had any information and I would never speak to the same person each time I would call so i needed to explain my case each time. This oven was not cheap. For the price, I expect better service. I will think twice the next time I purchase a Breville product.

Your customer service person was a good communicator. She was nice and efficient. We opted to buy a new oven and appreciated the discount. We have used two ovens for the past 10 years and love them.

This being our third Breville, and the 7th in our family, had a door spring stop functioning letting the door fall abruptly. Breville agreed to repair free of charge being the unit was loss than 2 years old. The repair was very quick, but upon the units return we found a large dent on top due to rough handling in shipping. I called Breville and sent pictures to document this. I was concerned this would hurt the unit sometime in the future. Upon our 2nd day of toasting our morning bread a big E06 alarm appeared on the screen rendering our Breville no longer functioning.
Breville agreed to replace the machine with a new one. We are beyond delighted, and appreciative to your team for there sincere concern for us and we could not be happier with the outcome. We love our Breville, use it multiple times a day and have not used our big oven in years.
Thank you again Breville team.

Very responsive to my repair issue. Gave me quick, easy way to obtain a brand new oven. Love the new oven.

The person we spoke with understood the problem, gave us solutions and made sure everything was clear. Was extremely helpful in getting us a new toaster oven.

The customer service representative was very polite, professional, patient, and extremely helpful. I am waiting for the descaling solution and the testing strip (which unfortunately were not included in the box) to use my new coffee maker. I have previously bought through Amazon the toaster oven, the toaster, the juice maker, and the coffee grinder, because I am very impressed with the quality of your products. My next purchase will be the cappuccino maker.

One day, our SmartOven Air fryer just stopped working. the timer stopped counting down and the door wouldn't close. We use the unit multiple times a day - toast, tater tots, leftovers - and I contacted Breville regarding a repair. I was told the cost would be $127, which I paid. We sent it to them (they paid the shipping), and were sent a unit that had new dents in it. I sent photos of the dents, sent the unit BACK to them (they paid the shipping again), and after a few days, we received an oven that works perfectly. The warranty had run out, but they were great about providing a repair that was reasonably priced. I'm so happy to have it back.

I contacted Breville with a valid concern about chipping on the nonstick coating interior of my Smart Oven that I have had for less than 3 months. I have not abused the oven in any way. This is my second oven - the first one peeled terribly and I replaced it due to concern for food safety. Since I noticed the two small chips the first time I cleaned the oven, I contacted Breville to see it the chips can safely be sealed to prevent the issue I had with the previous oven. My question was not answered, the ticket was closed without resolution.

We had an excellent experience with Breville customer service. Our Breville Smart Oven Air Fryer Pro, model BOV900BSS, had been used virtually every day for about six years when one of the lower heating elements broke.

We initially called Breville hoping there might be a replacement part available or some way for us to send the oven in for repair. We were pleasantly surprised by how easy they made the process. Breville sent us a shipping box and everything needed to return the oven to them at no cost. They explained that they would inspect the unit, determine whether it could be repaired, provide a repair price if appropriate, and then return the oven to us free of charge whether we chose to repair it or not.

Since there was really no downside, we sent it in. After inspecting it, Breville determined they could not repair it to their satisfaction while maintaining their safety standards, which we completely understood considering the age and heavy use of the oven.

What impressed us even more was that Breville then offered us 30% off the purchase of a new oven. We decided to upgrade to the Breville Joule Oven Air Fryer Pro, and after using it for several weeks, we absolutely love it.

Throughout the entire process we spoke with Breville customer service several times, and everyone was helpful, professional, and made sure we understood what was happening at each step.

It is refreshing to deal with a company that continues to support a product even after six years of daily use. Between the quality of the original oven, the way Breville handled the repair evaluation, the free shipping, and the generous discount toward a replacement, we came away extremely impressed.

Excellent customer service and a great product. We would definitely purchase Breville again.

I cant give it 5 stars even if last rep was great. Problem! Oven temp is incorrect and never realized it until i tested it.
It started almost 2 months ago! Customers service unreachable. My number got caught on call back list so i couldnt call again from same number. Email responded sporadically so the process started 2 weeks after. 1 week to received the box. One week for breville to receive the oven. At least they realized quickly i was right and sent a replacement which took 8 days. Opened it when it arrived ( at least i didnt waited) to see a refurbished unit banged up like it was a display model, even serial number sticker was removed and half put back!
Here is the phone call dance to customer service again. Too many calls! Backup!!!
Finally after sending pics they wanted to reviews another and some complaining I was promised a new unit…. But not before i send this one back, received and then they can ship it…so another 2 weeks at least.
To be continued….

Charlyn found a no-longer-available thermostat for my beloved Breville toaster oven. She addressed my issue quickly and professionally and phoned me back as promised. Excellent service for a grateful customer. I'll certainly share my experience with friends and colleagues and recommend not only Breville products but the support team as well.

Heating element died. Out of warranty. $180 to repair oven. Co. sent out everything needed for shipping. No shipping charges. Oven not repaired! Went through above again. The returned oven this time was poorly packed and the glass window was shattered.GOT A NEW OVEN!

he walked through the steps to register my oven for a warranty quickly and accurately

You were quite responsive to our new (but failed) Mini Smart Oven. After a couple rounds of questions being answered you agreed to receive the failed oven back and promptly shipped me a replacement. I was pleased with this outcome and happy with the relatively quick turnaround. Thanks for the great support!