Breville Reviews 

Great customer service!! Now a days most companies don’t care about their customers but Breville did and help us out with our air fryer oven

My toaster oven worked great on broil, pizza, toast and reheat but on bake I get an EO5 warning. I have been instructed to return oven and Breville will send another. It's a new unit I have had for 1 week.

I recently put in a claim as our Toaster Over / Airfryer stopped working. The Breville team jumped in immediately and got a new oven approved and it will be here tomorrow! We use this oven every single day some times multiple times. I cook full dinners in it and when it stopped working, I was sad. Thank you so much!

The representative was able to troubleshoot my problem, help me understand what may have caused it, reassured me that the toaster oven wasn't a fire hazard, and told me what my options were for fixing it should the problem re-occur.
She also provide future solutions to try if I get the error code again.
Really good service for a small appliance.

Took her time and explained options clearly.

Responsive to my question on the toaster oven replacement. Sent me the email to charge my credit card, and follow that up with the email with the UPS label so that I could ship the defective one back. Very good customer service.

There seemed to be very little interest in product support. I needed a part number only and if Breville cannot supply that they should at the very least have options for me to contact. However they were of no help whatsoever so not knowing where to turn next I decided to purchase a new toaster oven from a competitor rather than fixing my Breville oven

The website used to order my Smart Oven Air Fryer Pro was easy to use. I purchased 2 ovens for 2 different addresses. One was delivered without a hitch and is working great. The other had an issue with delivery, not the fault of Breville. It was difficult reaching customer service as the wait times were very long and leaving my number for a call back did not result in one. However, every customer service representative I spoke with was friendly, professional, helpful, and solution-focused. My first contact involved getting the oven re-shipped. Once I received it the LCD light on the display panel did not illuminate. Back to the long wait to speak with customer service. My second contact was also a great interaction with an agent and resulted in a solution. The replacement and return process was easy to navigate and I now have a direct email which has greatly shortened the wait time. Here's hoping I will not have to use it again.

Customer service was excellent. My breville oven was damaged upon shipping. I took a couple of pictures and was told that it was beyond repair. Emails were sent with detailed instructions for drop off at UPS. It was an easy process and I received a brand new oven within about a week.

We simply received a bad oven. The trays didn’t fit in. These ovens are great and we knew what to expect and it was just built wrong. The team did a simple video call and saw the problem and sent us a new one. Easy and responsive because we could actually talk to someone. Thanks for having a call center so you can talk with a human.

Issue: The heating element failed after 13 months on Pro oven.

Once you speak to rep they are proficient , however, wait times to speak with customer support personnel were>30 minutes. Call back option in 1 of 3 calls was next day (>18h).
Packing on return was not padded sufficiently, the returned unit was damaged and rendered unusable. Breville responded by providing a new oven, rather than refurbished unit, that nice surprise was appreciated. Encounter was < 3 weeks start to finish.

They eventually replaced my faulty oven, which was under warranty, but it took some doing and 2 trips to the UPS Store lugging a 50 pound, very large box. They also wrongly charged me $150, even though the oven was in year 2 of a 2 year warranty. They did reverse this charge. I am happy with the resolution of this case, and I love my Breville Air Fryer oven.

Was very happy to get the issue of rust on a new microwave/oven resolved quickly by the customer service team.
Received a new one within the week. Only new issue was a slight dent on the new one too:(
The representative explained that this cosmetic issue could not be helped but my request for a discount on another Breville product would be noted.
Haven't heard anything since but am happy with the prompt response to the bigger issue.
Would hope that the appearance of rust on a new steel product being used in a hot n humid tropical climate is given some attention and resolved.
Otherwise very happy with the functioning of the micro/oven.

The service center is very help and the new oven is excellent, I love it

I give four stars because the problem was never fixed, despite the team’s excellent efforts. I received two additional pans that had the same problem as the one I complained about. As far as responsiveness, Breville gets 5 stars. Communication was persistent and friendly. Again, I still have an oven pan that has rough edges. The problem is with the pan quality, which is subpar. Someone needed to check a pan before it went out to me to make sure it was good. Sending a defective part (twice) did not help. I could give two or three stars, but again, the team tried hard.
But in the end, I still do not have a pan without rough edges.
Thank you.
David

The top heating element in the toaster oven was not working after only having the oven for 10 months. I called customer service to ask about the one year warranty. I had a video call with Duncan and he was able to confirm the issue and I was advised that the oven would be replaced. I was emailed a prepaid label to return the broken oven and I received the new replacement oven within a week. The experience was positive and gives me confidence that Breville stands by its products.

Breville makes a really good product. But that’s where it stops. They have the worst customer service that I have ever came across with any company.
Ordered two products from them for my Breville oven, one was correct. The other one was not. Called customer support at least 20 times. Was able to talk to someone one of those times, but still unable to get a refund or return the incorrect item. Again was on the phone with them today for 45 minutes. No one ever picked up.
If you need a bravo part, please do not order from Breville, just order from Amazon or some other source online. The most frustrating experience I’ve had in a long time with customer service.

Noxy, Customer Service Representative, was very helpful in answering my warranty questions on my recent purchase and helped me to replace one item. She took the time to listen to my concerns and was able to resolve them to my satisfaction. Love my new oven.

It makes everything easy to do.

quick tuen around small hiccup sending wrong oven but very quickly rectified