Breville Reviews 

Thank you so much for your kind, quick and effective response to my request! Everything went through easily, I am really satisfied with your attention and very happy with the Breville Joule Oven!!

Is 0 an option? Terrible
We bought a $500. Toaster oven and it hadn’t lasted a year. Please contact me asap 781.223.4107
Kristin

They were quick to respond. The only thing I didn't like was all the "hoops I had to jump through" before they agreed to replace the toaster oven. I did receive the replacement quickly.

The representative went above and beyond to try and address the issue with my new Breville Smart Oven Pro. I feel sure Breville will make it right.

My oven has a defect that is well known on the internet. Even though it is a known defect, we paid $140 to return it and have the door fixed that wouldn't close. Breville shipped us a box and fitted Styrofoam to return it in....nice. Shipping was included in the price too. However, when we received the unit back, it was in the same box but instead was only stuffed with bubble wrap and the unit had dents in it. Breville said they would replace the unit with a new one but it would come with no warranty and they would charge my card with a hold of 239.00 until I returned the dented oven. On the day I received the new one, they charged my card again without telling me. I shipped the old one back the same day. I had to contact them to ask why they hit my card again and they said they always do that but it was only a hold. That's fine..but that isn't what they said they would do causing me to waste more time on the phone and with emails asking why I was charged twice. I got an explanation but no apology. Not cool Breville.

Issue with toaster over electronics not working: panel light kept coming on, had to reset the oven to stop.

Panel would flash and changed options ...

Customer service did what your company authorized. Sent my 10 mo old oven in for warranty service for a defective thermostat, and received back an oven that was poorly packaged resulting in an oven with a shattered glass door, bent frame and unusable. Now I get a REMAN with about one mo left on my original warranty. I guess you don’t really stand behind your product replacement.
And here we thought Breville was a step above? Very sad you don’t ship a REMAN with a one year warranty at least. I hope the reman is packaged like the original packaging. Sadly this will be our last purchase of your products.

Thank you for listening to my issues, and for being so willing to work with me. I appreciate receiving a replacement toaster oven which has had no significant glitches so far. I also appreciate your receptiveness to some observations I made about how to work around some of the issues I had identified associated with toasting and oven temperature. Your team has been so respectful and so willing to help. Very much appreciated.

My question was answered quickly and was able to complete my setup of my new toaster oven easily.

We had to send the air fry oven in for Service. The customer service and return process were easy and quick. Upon return of the Appliance, we continued to experience problems. The customer service agent was very helpful. We shipped it back and received a new one within five days. Appreciate the quick and comprehensive service.

Great ! are you kidding me. This has been worse than having a tooth removed. You damage my toaster oven when you were supposed be repairing it than you send one that I have to shove the shelves in because they are to large!!! You are to get on the phone or if send email question after question when is exactly what are you telling you.
I will never recommend Breville again after this and I have a lot of your products ...NO MO

I love my Breville high quality food processors which I bought ,juicer and small oven and toaster high quality and nice design highly recommend it and 5 star customer service thank you.

The person I dealt with, Lucky, was very kind and professional. My issue was resolved quickly, much to my surprise and delight. I love my Pizza oven tremendously. Thank you for all of it. CC

The young lady I worked with was patient with me and my lack of expertise with online examination of the oven. She walked me through the procedure and once she was able to see the machine in use, was able to see that I needed to return the toaster oven/ air fryer. Sent me the information and explained the process and the choices. I chose to take the package to UPS, have them pack it as directed and was surprised to see that the new oven was on the way to me immediately. Great service!

I emailed you with some questions along with a picture regarding my toaster oven on June 12th. I have yet to have a response. I call that lousy customer service.

I have an ancient Toaster Oven. It's still chugging along, after end of warranty and all that. Still going. Strong Enough, for Oven Toasting Purposes. Maybe not gonna make a cake, or something like that, but for toast, or hot sandwich. Not problem.

After reviewing several countertop ovens, we decided to order the Breville BOV845BSS Smart Oven Pro Countertop Oven from Amazon. It arrived in good shape. The racks on the inside were binding and difficult to slide in and out. We were informed by Amazon that we need to contact Breville. After several back and forth’s with Breville, Breville decided to take back our oven and ship us a new oven. The new oven arrived and worked fine for about 3 weeks. Then the control panel started to malfunction. We noticed when after doing a cook, the backlight on the panel stayed illuminated for about an hour. The “RESET” was to unplug the unit for several minutes then plug back in. When we did that, it initialized to TOAST and the SLICE number option started counting up from 4 to max of 6. We tried the BAKE, the timer started at :30 minutes and started counting up to max of 2:00 hours. This did this every time after removing power for several hours. Breville support wanted to do a video call to verify, and indeed it was verified. Support said they would replace the oven. We stated we preferred a refund rather than trying a third unreliable Breville. Breville stated we would have to go back through Amazon for the refund. Unfortunately, we are now outside the 30 day refund window for Amazon and Breville would not refund our money so we are stuck with another inferior Breville oven. Looking at the Breville website reviews, there appears to be an ongoing problem with the racks binding. While Breville support is fairly responsive, their quality control is very lacking. We highly recommend going with another more reliable brand name. If you order through Amazon, DO NOT go through Breville support, RETURN and get your REFUND ASAP and go with another brand.
We hope this review helps.

The customer service agent (Noxy) was very pleasant and knowledgeable.

Even though, I’m very disappointment with this product as this is my 2nd time experiencing the exact same issue? I appreciate that Breville takes care of their valued customers (me).. my original Breville toaster oven (not this model) lasted over 10 years.

It would have been a 5 if they had sent me the return label and got my replacement shipped to me before I had to call back several weeks later to check on when my new oven would be shipping. Otherwise great!

The employee was very patient and clear. He explained what caused the disruption in my use of the oven and guided me through the resolution process.