Breville Reviews 

Breville had ok customer support but they didn’t solve my problem….. I had to turn to Amazon and that was only partially helpful….toaster was a piece of junk compared to the long standing toaster oven I have

I was so disappointed to have to return my brand new smart oven pro the second day I had it. But, Faith, on your team, made the transition smooth after assessing the problem and determining the unit had to be sent back. I thank her for her patience and product knowledge. She is an asset to the company.

Return and receipt of replacement oven was fast. This is.our third replacement.

Customer support was awesome! I purchased a toaster oven through Amazon back in November 2025. Recently every time I used it I could smell something burning. I called cs and they are sending me a refurbished model which I’m ok with. I’ve always purchased Breville and will continue to do so. I’m very satisfied.

I opened my brand new Oven app out of the box and had damaged tray. I sent an email and it was replaced very promptly. That is why I gave this a five star very impressed with a quick easy turnaround. Great customer service.

Once the team verified that the toaster oven was not working properly, they quickly arranged for a replacement to be shipped. The return process was pretty simple and quick. I am very happy to have the replacement in our kitchen and we use it every day!

I had a reoccurring issue with my toaster oven and they took care of it. The exchange process was so easy

the mini smart oven i purchased a couple of months ago stopped working. The controls froze. your tech support did a phone review and diagnostic of the problem and agreed to ship a new oven. Within a half hour i had emails on the replacement product and when i took the original oven to ups for shipment, i received an email that then new one shipped. i had it in three days. Great customer focus and product support.

When I realized that my Breville Smart oven Air Fryer was missing the pizza pan and the air fry basket, I called customer service this morning.
The agent asked for the serial number and my address and assured me that those items would sent to me and I would get tracking details once they are shipped.
I was given an order number and a case number. It will take 7 to 10 business days to ship to my address.
It was very pleasant speaking with the agent
Breville has great customer support.

Expert, kind, and patient support reps ensured I received a replacement oven quickly—even for the second one that had arrived dented. I am so impressed. The whole experience was surprising in the best possible way.

When my new Breville combo microwave oven quit working after a little over a month of ownership, I was worried that it would be a difficult task to get it repaired or replaced. One phone call was all it took, and a brand new replacement was on its way. Thank you for taking care of your customer so well.

The Breville customer service people communicated well in a effort to resolve the issue with my Joule oven failure. Unfortunately, the (only) three-year-old, top-of-the-line oven could not be repaired. I was offered a chance to replace it with another oven at a discount. The service was good, but I wish the Joule oven had lasted longer.

This company has the worst, most infuriating customer service and zero regard for their customers. I ordered a toaster oven/air fryer on May 19. Before the oven arrived, a friend gifted me one. I immediately started trying to get in touch with Breville, spending several hours each day for a week, I finally received an email with a lot of punitive-sounding warnings about what can be returned. They also gave me a case number and told me I would be receiving a pre-paid return label. I have not received my prepaid return label yet. The 30-day window for returns is ticking, I have tried reaching them online (links don't work and the online chat function is offline even during working hours), over the phone (they tell me that they have a very long wait and to leave a number so they can call me back in a few hours), and by email (no one responds to emails). I'm starting to think Breville is a fraudulent organization. I will file a complaint with the Better Business Bureau, which they will probably ignore as well, and if I don't receive a refund at least five days before the deadline for returning the oven, I will dispute the charge with my credit card.
Never buying anything from Breville again!!

we had an issue with oven over heating the toaster. I went online and described the issue and the unit was replaced very quickly. Thank you.

They were quick to remedy the situation: they took the defective oven back and provided us with a rebuilt oven that is like new. We appreciated that thank you Bravelle.

I called due to the Breville oven I received having a defect with the door gasket which did not allow the door to properly close. Customer service was great, they allowed me to mail it back while they sent me a replacement. The thing is, they sent me back the wrong color... It should have been very easy to verify the correct color based on my original order. I did not want to send back a 2nd oven to receive a THIRD so we're just making due with the black instead of blue model that we actually ordered. Kind of a bummer.

I ordered a NEW smart oven.

The 1st unit arrived dented.
The 2nd unit arrived far more dented than the first.
The 3rd unit they sent is REMANUFACTURED.
I spent $400 for a NEW smart oven 27 days ago and I still don’t have a NEW dent free smart oven. I will be returning the remanufactured oven.

Breville hasn’t been worth the trouble.

Customer service was great, they listened to my problem then advised me of a solution. They sent me the part to fix my toaster oven at no cost. Issue resolved!

I had an issue with the first oven. They had me send it back and they sent me new one. That one works fine.

Breville customer service handled the return of my mini oven courteously and quickly. The process of taking the oven to UPS was efficient and easy. I have already received the replacement oven and so far seems to be working correctly.