Breville Reviews 

I had a minor problem with our convection toaster oven. I called Breville and the CSR was very friendly and helpful, and I could clearly understand her. She sent a replacement part, and the problem was solved.

I will buy Breville products before any other small electronics. I sent my Breville Oven in for repair. Mind you it was out of warranty. Not only did Breville send me a shipping box and label, they cover shipping costs both ways. Breville repaired my oven and sent it back to me. But, my oven was damaged in shipping. So, once again, Breville paid to send the damaged unit sent back. They sent me a beautiful refurbished oven which is working famously. This company is Number One in customer service in my book.

I purchased a new Smart Oven that failed after only a few months of use. After contacting customer service, I was informed that I would be receiving a brand-new replacement unit. Unfortunately, the replacement I received was a remanufactured/refurbished unit instead of a new one.
I am very disappointed with this outcome. My original purchase was for a new product, and after experiencing an early failure, I expected the replacement to match the condition of the product I originally paid for. Receiving a remanufactured unit instead has significantly lowered my confidence in the brand and its customer service commitment.

I would appreciate a resolution that reflects the expectations of a customer who purchased a new product in good faith.

i had a problem with my Breville oven exploding and the customer service rep help me with a solution. I am happy with the resolution and I am looking forward to receiving my replacement oven.

When our old toaster oven was gradually breaking down and I inquired about how to rejuvenate it, the person with whom I spoke did their best to help me try to ameliorate the problem. Unfortunately it couldn’t be fixed and they helped me purchase a new one at a very reasonable price.

Your customer care representative, Faith, was more than helpful. She listened to my issue, which was a possible fire hazard, and after checking the serial number, she told me that the toaster oven was out of warranty. She offered me a 25% discount on a new oven, so I ordered one with her assistance. She was absolutely the BEST.

Your representative “Lucky Al” was very helpful. He was easy to talk to. He led me to an amicable solution. Hopefully the 3rd oven will be a charm. Everything I want in this Breville oven.

It was a simple fix that the person I talked with had me do. I am still in awe that unplugging our oven and plugging it into a different outlet would solve the problem.

Noxy was very friendly and helpful in taking care of my problem. I needed a replacement pan for my toaster oven because it arrived damaged. It was much easier to order a replacement than I expected, and took very little time. Even being on hold went quickly. I will definitely purchase future items from Breville.

I loved using my breville oven, but for some reason, the bottom elements stopped working, and since the oven was less than 2yres old, I called customer support and they were very helpful and replaced the oven. They also paid for the shipping, the only problem was the oven is a pretty good size so for one older person getting to ups was hard.

Very helpful with returning the toaster oven. My customer service person was very knowledgeable and made the whole process seamless.

I had an issue with oven trays.
It was resolved in a timely manner.

I shipped to Brerville a Smart Oven to have the spring repaired for the door which broke. I was charged around a $145.00 to have the spring repaired, which I firmly believe should not break on a $400.00. When I my unit was returned to me, it came back damaged. The top metal cover was bent and it was oblivious the tech who repaired the unit failed to remove the screws on the right bottom side of the unit and when the cover was lifted, it you could see the bends in the were inline with the screws that were left in the unit. I called customer service who was very pleasant throughout the entire process. I emailed your representative pictures of the unit and stated that a new unit would be shipped. Here is where I am extremely upset. At no time did you representative state the I was going to receive a REMANUFACTURED unit. Instead all she said was a new unit, which I feel was extremely misleading. And I I found out. The unit was remanufactured is when I pulled the dripped tray out which you could obviously tell was wiped down when I turned the tray over, crumbs came out of the little space between the tray handle and the space itself. When I investigated the packaging I saw your notice that this was a remanufactured unit. Again, this was never once mentioned to me by your representative.
So, I paid a $145.00 to fix a spring that I feel should never break, or not in three years, received my unit back damaged and then received a fully used unit which is unacceptable.

At this point, I am extremely upset with your company. I would like you either send me a BRAND NEW unit, or a refund of the money I spent to have my machine fixed. I believe Breville was fully aware the unit was bent before returning. There was absolutely no damage to the packaging so the unit was not damaged during shipping. Breville the was bent. There was absolutely no damage to the packaging so the unit was not damaged during shipping.
Again, I feel it was extremely misleading to send your sending me a new unit without mentioning re-manufactured one time. I believe when I call there is a message that states the phone calls are recorded so you can easily go back and check what was said during my conversations with your representatives. At this point I am so disappointed with your customer service in this area that I will never buy another one of your products again unless we find a mutual resolution to this matter.

I would appreciate a response to my email addresses below which you have on file.

Because there was no batch # on the bottom of the toaster/oven, your representative said they could not help. A young man visiting today took a look and got it solved. No thanks to Breville.

Customer rep. told me that the when the oven was set to 400 degrees. F that the temperature in the oven should be 400 degrees F. When I told him that my oven read 377 degrees F he suggested sending it back. The replacement oven gives me the same result. I was my time and you wasted your time and money. Customer reps should know the temperature deviation that is to be expected.

The woman in customer service who helped me "fix" the ill-fitting crumb tray on my new toaster oven quickly explained that I just needed to turn the tray upside down for a perfect fit.

Issue not resolved. The digital display glitched out twice. It did reset when the oven was un plugged and replugged. I was asked to change outlets which I did but it’s very inconvenient. This is a replacement oven the original was one had a door that didn’t seal properly but it never lost the digital screen. I want a replacement without jumping through hoops!

Your team resolved my issue quickly - we have our replacement oven and have used it several times already - I think it will be our new favorite kitchen appliance!! Thanks so much!

Everyone has tried to do what is possible to help us with our broken toaster oven: from expediting delivery, getting us a new unit, and helping with problems with UPS. It is a shame the oven had this issue, but Breville handled it very well.