Breville Reviews 

Paid $214.70 to repair an oven. They sent it to me via UPS. Prior to delivery UPS reported damage and returned the package to Breville. Breville tried to charge me $301.80 to repair it! After hours on the phone they said that was a mistake and the oven would be repaired at no charge. It arrived today in an undamaged box but the oven is damaged!

I rebuilt my house after 365 houses in the neighborhood burned. I repurchased 2 of my favorite
Breville appliances. A toaster oven and a citrus juice press. The tray for the toaster was not fully enameled. I didn't complain because I had no time during the rebuilding which took 7 years. But when I did call Breville came to my rescue.
Now the citrus juice press is the greatest. But the area under the stainless steel receptacle is starting to peel off. It was bumpy when I first got it but not peeling. My original juicer never had a problem even though I had it for many years. It also came with a second strainer which i used for grapefruits. They offered no help with this problem even though the peeling is also evident around the cone which pushes the fruit down. The peeling here could fall into the juice. I was told it can't be fixed. Live with it or throw it away. I'm sorry to see the quality slipping. The machine could be made differently to avoid this problem.

Lucky was amazing. He listened to my problem with my oven, told me my options, and then assisted me with carrying them out. He was courteous, respectful, and patient. He solved my problem and I am beyond satisfied with your company. Thank you, Lucky! All customer service representatives should be so skilled!! TerriAnn

Replacing my failing to work 7 month new Breville oven with a “remanufactured oven” with a 6 month warranty is NOT acceptable! Why should I put faith (and money) in your product when YOU do not have faith in your product! You lost a loyal fan in my LAST purchase. YOU lost a loyal customer!

My Smart Oven Air Fryer Pro stopped working (error E006); Breville sent me a UPS return label and a replacement within 10 days. The exchange was very smooth. Thank you.

Tried to solve the problem. Nice person. Able to have them call me back instead of wait on hold.

They actually listened to my issue and were very prompt in rectifying the issue.

I couldn’t send my oven back as I had to go out of town. I spoke to your representative and she assured me my case would remain open( I have confirmation email) till I returned the beginning of June. Now I’m told my case is closed. This is very confusing?

A replacement oven was sent to me immediately so I was not without an oven. Threy sent me a return label promptly so I could get the old oven returned. They were just very nice to work with.

The issue with my new toaster oven was: the bread was not toasting equally on both sides. When the top side of the bread reached a golden brown, the bottom was light or hardly toasted at all depending on the type of bread I used. I found that Breville's customer service was more helpful than expected. They offered to replace the oven at no cost to me.

Lucky listened to me then gave me the meaning of the error code so the fix was simply plugging the appliance into an outlet with a 20A breaker rather than the 15A it was plugged into. Should have that detailed in the troubleshooting section instead of making you call the 800 number. Could have saved me 30 minutes and a lot of frustration.

Also the customer service number listed in the owners manual (1 800 Breville) doesn’t work as Breville is 8 characters and US phone numbers are 7.

Last oven lasted over 12 years. Hopefully this one will live up to that expectation.

Excellent customer service. They replaced the oven with a refurbished unit. Thank you Breville.

Very understanding of my issue. Shipped out replacement (received in two days) and received credit for hold on account same day old oven was received back. LOVE my oven--it's my third one!

I have a Breville (Smart Oven Air Fryer) that is a great appliance.
It bothered me that I couldn't keep the crumb tray clean and called to order another one. Your representative was terrific and despite my willingness to pay for a new one, I was sent one at no charge. I rate that an excellent experience.
I would appreciate if someone would get back to me to let me know if I can cover the tray, when cooking, to catch drips and crumbs. Thanks very much.

First, the machine I purchased from Brst Buy had a critical error. I followed instructions and called Breville support. They sent me a new machine. It was not only not the same as what I’d purchase but a refurbished machine. I called again. Made it clear that I did. It want a refurbished machine and that I’d appreciate a rush on it since I was sent the wrong replacement. I did receive the second replacement much quicker let than the first and by all appearances, it is a new machine. It also works. Overall, I like the oven. We’ve used it for cooking a few things, and warming up leftovers. It works really well.

I got appropriate help. I'm pleased with how my call to support was handled. It wasn't easy to locate parts for the BOV900BSS, when the spring on the Smart Oven Air Fryer Pro door broke. The representative I spoke to helped me locate the only parts listing online (not on the Breville site), and once actual Breville part numbers were found, it was easy and straightforward to order two small but important parts.

Horrible customer service via phone or chat. Brand new oven, dented on arrival. 4 days later after not a word from Breville after chat kept saying offline. Yet hours are pacific time 8a-4p and was trying during those hours.

Created the ticket in the app and absolutely no replies there either.

Breville is always my go to products. The toaster is going to be replaced and I am happy about that. I’m not so happy that the toaster oven is beyond warranty and won’t be replaced, but only will be repaired at my expense. Nevertheless, your customer service agent was very kind and polite. As expected.

Very helpful in reconciling the issues I had (twice) with the same oven. She was patient and thorough. I do love my oven and was disappointed to have had mechanical issues. Hopefully resolved now.

The rep was very efficient and offered a quick solution that made our experience a 10+! This is my third Breville oven and the only one I’ve had an issue with, but the customer service quickly made it a non-issue! I received the replacement part within a week! Thank you!