Breville Reviews 

Your team sent me a new Breville to replace the malfunctioning one and helped me to ship the faulty device back to you. I am not sure if you received the returned oven yet or whether I’ve gotten my refund yet but I’m assuming you will follow through thank you.

I despise this thing. The door doesn’t want to close because it has pulled out the rack and it won’t go back due to being in a bind. The rep instructed that this is intentional for safety reasons. If so then that is a mistake. I just ignore the thing and pretend we don’t have a toaster oven.

Gave me the wrong advice. I called regarding the magnetic eject door not shutting the door. He put me on hold and came back instructing me that I am supposed to manually close the door with an oven mitt. I went back to Bloomingdales for the salesperson to give me the correct troubleshooting that the rack should only come out so far so that it can be closed by using the magnetic closure. Your support team and Breville should be embarrassed by this ineptness. Very surprising

Problem was resolved and rec'd replacement toaster oven quickly.

This is the third Breville oven I have had that has the same issue with a noisy convection fan over time (an issue many customers complain about). I decided to buy a new one and as soon as plugged it in the fan was making loud vibrating noises. Customer service was very nice and quick to send me another oven but I was extremely shocked to find out that the replacement for my new oven is a remanufactured one, unbelievable. This is the last Breville product I will be buying. Not satisfied at all.

The customer support I received when my Breville Oven was having problems, was excellent. They walked me through a few tips to see if it was salvageable and when it was determined it was not, they immediately offered me a new unit. They were friendly and very prompt. I was impressed!!!

I had an issue with my toaster oven where the front glass unexpectedly shattered, which was definitely concerning. I reached out to Breville’s customer service, and I was honestly very impressed with how quickly and professionally they handled the situation.

Their team responded promptly and made the return/replacement process smooth and stress-free. It’s not often you see that level of service anymore.

Over the years, I’ve become much more selective about where I spend my money, focusing on quality products and companies that stand behind them. This experience reinforced that I made the right choice.

Great product, but even better customer support ....that goes a long way.

My problem was resolved in a constructive way. I own several Breville products and am more than pleased with them. When my toaster oven malfunctioned I called with repair questions as it was beyond the warranty date. I purchased a new toaster oven air fryer with the Breville rep who answered my call.

I did get a replacement for my Breville oven as the door makes a loud noise—so did my last one that had to be sent in and repaired and returned. I ended up donating it and decided to try a new one—door still didn’t improve. So I’m hoping this 5th one will stay better—fingers crossed.

My customer service agent went above and beyond to help me. I love my smart oven and was devastated that it wasn’t baking as usual. The agent helped me test it, determined it was defective and made arrangements for me to receive a replacement and send back the defective one. I use the oven every day, multiple times a day. It is perfect for us. Thank you.

Was very nice on the phone, but did not call when they said they would, after I took time from work to be home with the oven. The oven fan seems to have a broken piece and is very loud. It was purchased to accommodate for a disability for a young adult so the noise is not ideal.

After experiencing an issue with my original unit and its return in damaged condition, your team handled the situation with professionalism and care. They listened. I truly appreciate the time and attention given by everyone I was in contact with throughout the process.

I received the replacement air fryer oven last week
, and I’m happy to report that it has been set up and is working exactly as expected. Thank you for resolving this matter and making things right.

Please extend my gratitude to all the service personnel involved. Your commitment to customer satisfaction is greatly appreciated.

Kind regards,[Your Name]

The young lady I spoke with as a follow up to my continuing issue with my Breville Toaster Oven was extremely helpful. We discussed the problem; i tested the oven per her instructions; and she confirmed that the appliance will have to be replaced. She explained the options for the replacement, and I made my decision. She sent me additional emails to confirm my choice and I expect to have a replacement oven within the next 5-7 days and I will return the faulty one.

Customer service reps only tolerate your concerns by phone, are not helpful in providing options and give excuses for problems with the oven which are not true.

they helped found what I needed and got me set to go. It was pretty unpleasent for me getting a destroyed oven.

Sometimes items aren't perfect when they leave the factory. That's what happened when I bought my big smart oven. There was a dent in the corner. I just called and gave them the order number and they happily offered me two different direct replacement options along with a pre paid UPS label. A week later I have a perfectly new oven and the old one is off to the refurb place. I bought direct from Breville just in case this kind of thing happened and I'm glad I did. Third party returns and exchanges can quickly go sideways and this was the opposite.

Naomi was patient and helpful while listening to the problems I was having with my oven. She walked me through a video call so she could see the problem. Went above and beyond to help me. I truly appreciate the Breville customer service .

It was okay. The oven toaster/ air fryer delivered to me was missing the pizza pan. I gave her the model of my oven and told her about the pizza pan missing. She asked me about the details of the pizza pan and said to check out the manual and if i cant give her the details that she will pass me to a different team. I dont want to wait again on the line and tell someone again of my concern so I looked for the manual.
Its a good thing I remember where I placed it so I gave her the details. I feel like she could have taken the extra effort to check it since I gave her the model. What if I misplaced the manual? Anyway I was glad that
the missing pizza pan will be
delivered to me. Thanks.

They made it right. This was the second time I had the same problem and they arranged to replace my toaster oven with a new one. By putting a hold charge on my credit card, I was able to get the new one right away and then send the other one back. I wish all customer service these day was this good.

Bought a new Breville at a local store to replace a Calaphon that served us well for years. - Model just below the top of the line. Didn't need remote apps, We just turn it on and cook. Not too lazy to switch it on. Got it unpacked from the store, and plugged it in. Immediately the circuit breaker tripped. Instructions say use a dedicated line which I did. Again, circuit breaker tripped. Neither time did I get an opportunity to actually turn it on to do anything, As soon as the prongs of the plug on the Breville touched the socket, the circuit tripped. Tried five different circuits, lugging the oven around to different locations. Obviously this was never tested after it was made. Customer service was good and they are sending me a replacement (as long as I gave them a deposit of $200 to be refunded after they get the defective unit back).