Breville Reviews 

We purchased a pizza oven and are having difficulty in trying to cook a pizza properly. Asking for help and not getting any HELP! WE asked if you could send us a dough recipe. Our dough is NOT coming off from the peel onto the stone. We want to make sure we are seasoning the pan and asked if you could assist and we have NOT heard a response. Somewhat disappointed. Bonnie & Daniel Barkley 320 East Elm, Street Penn Yan NY 14527
Daniel Barkley 315-759-3383

Breville was very proactive to make our warranty claim right. The replacement Smart Oven has been working well. The customer care team was supreme during the whole process. They were very engaged in my issue with the product.

Originally sent Smart Oven Air Fryer back due to loud noise bracket was making rubbing against the frame when opening and closing. Unit came back with frame damaged and still not fixed. Called customer service, explained situation and requested new unit. That was agreed upon and Breville stood behind the product. Very satisfied customer!

When our oven stopped working for no obvious reason, Breville's telephone support quickly identified the problem and soon all was well again. There was a little confusion, briefly, in the email follow-up but overall our experience was very good – like Breville products.

I realize that my Breville Mini-Oven was out of warranty but the bell which alerted the owner when cooking was done. Your advocate explained that it couldn't be repaired, which it should be and I was offered to purchase a new oven for 15% off the price of 159.99. That would be approximately$24 off the price equaling you $135+ delivery, taxes & handling. Quite disappointed that a multimillion dollar company couldn't do better for a loyal customer.

We had to request a replacement for a Breville Smart Oven Air BOV900 we purchased in February 2026 after less than a month of use. Our first one never gave us any issues and lasted more than three years even though we used it seven days a week (sometimes several times a day). So, we were surprised when the new appliance shorted a circuit breaker in our home every time we used the air fryer mode. Thankfully, Breville has a well-designed process for obtaining a replacement product and empowers their frontline employees to make the process stress-free for customers. Unfortunately, the process did not work smoothly for us because the Breville employee who handled our original product complaint failed to disclose that she ordered a remanufactured Smart Oven Air as the replacement. We're extremely grateful that the second employee had a calm demeanor and was attentive to our concerns when we called to report our dissatisfaction with the remanufactured product we received. He took the time to explain that, as part of the SHIP IN ADVANCE program, we should have been given the option to receive a brand new appliance OR a remanufactured one. He never got defensive or made excuses for his colleague's mistake and also worked efficiently to initiate the process again so we could receive the replacement product we preferred in a timely manner. In a world where a lot goes wrong with customer service, Breville should be proud to have an employee who understands the company's work processes, is able to discern when customer loyalty is at stake, and uses all of the tools and knowledge at his disposal to resolve customer concerns.

I just wanted to take a moment to sincerely thank your customer service consultant Julie Ann Tindall for arranging the replacement of my Smart Oven Air Fry.

I really appreciate the time and care your team took in reviewing my enquiry and resolving the issue so promptly. Your helpful communication and willingness to assist made the process very smooth, and it certainly reinforces my confidence in the Breville brand.

It’s great to see such strong customer support, and I’m very grateful for the outcome.

they did not resolve my problem as they said the oven is no longer available, and it can't be repaired; the problem is just a spring in the power button.

Breville completely resolved my issue with my new Smart Oven Air Fryer Pro, and did it all via email and in a vey timely manner.

Never heard back from your 'team'. No contact.
Apparently Cockroaches get 'inside' the expensive Breville Smart Oven Toaster Oven which is the perfect space for Breeding. This is my 2nd one! Last time, Customer Support verbally said this is a known issue and sent me a brand NEW one. Not this time... Cockroaches love it is a known issue? I don't see that in the Advertising or on your website. Breville has the highest priced toaster ovens and appliances on the market. I was wondering if their $1,000 pizza oven would have the same issue? Why isn't it sealed with a screen that would prevent bugs entering? Wouldn't you engineer a solution to a known issue that could cause a health concern for customers worldwide? They don't want to send me a 3rd one for this 'known issue'. They fail to acknowledge that I was told 'known issue' and they had sent me a replacement for this known issue, THEIR term, 'known issue'. Now they tell me I live in an infestation. Does the $1,000 Breville Pizzaiolo Oven have a known issue with cockroaches or any bugs? How many can fit inside, including cousins and suitcases? I'd like to purchase a Pizzaiolo, should I NOT use it outside at a BBQ? Can cockroaches access or is it engineered with a barrier that small bugs in the night couldn't get through?
Breville wants me to call Arnold Schwarzenegger, the Ex-Terminator and $pend more money on a New Oven. When you buy a Breville, you know you are purchasing the highest priced appliances on the market.
They claim they don't have my question, submitted on the same form they responded to that cockroaches are not a bug, it's a feature.
A couple of years ago, this happened, customer support said it was a known issue and sent me a brand new unit. Look for my other reviews with photos and pictures. I have spray, roach motels, and poison gel. The Breville Toaster Oven is a nightclub for bugs, it's the best place to get lucky. Buy one and experience nature, every night, right on your kitchen counter.

Before I could indicate whether the answer provided was satisfactory the case was closed.
Why would I use a combi microwave convection oven on convection only to heat a pie? I should have mentioned the quickest effective way to heat a frozen pie.

I sent comments and issues regarding my Breville Smart Oven Compact Fryer and received no emails regarding my complaints. 1) no plate under the basket so oil drips on to the electric mechanism 2) the bottom side of toast never gets done properly and it takes a very long time to toast anything 3) the handle bangs shut, no soft closing 4) air fryer is just ok. My cheap, budget Cosori did way better but was nosier than the Breville.

We needed a new toaster/oven repaired and then replaced. All the customer service staff whom we spoke with were excellent and supportive. However, we received faulty information from the staff on several occasions. It was frustrating when we were assured that our toaster oven wouldn't be repaired and returned for 2 weeks and a week later (while we were away) I got a notice that it had been shipped already! This was stressful. When we returned and opened the box, the unit was badly dented in 3 different places. I was surprised that they had not packed the unit as well as they had instructed me to send it to Breville. When I then spoke to a customer service rep, he was very sympathetic and helpful, arranging for us to receive a new unit quite quickly. So the customer service team did well. Other departments, not so well.

The person we spoke to today was very helpful and asked us to return the oven that was originally sent back for repairs but was returned with only bubble wrap and had a broken handle. He had us return the original oven and is sending a new one. Thankfully my husband is strong enough to transport the oven but it was disappointing that the original order was flawed from the start.

I did not get an answer to why my Airfryer Convection Oven makes a 'roaring' sound sometimes when the super convection button is pushed.Sent wrong video. Will try to reduce size of correct video.

This company is sending us a new toaster oven they did a zoom with us and confirmed a new one sent and we just take the one we just have to take ours to ups !

I received the oven replacing the burnt electrical chord. I would like to exchange Breville for the one having a light inside. I mentioned before I can't see the food I'm grilling. I have the original box and plastic to ship it back. Please send me a RGA so I can exchange it for the one I saw on Line.

The customer service representative listened to my concern with my toaster oven and offered a replace part without hesitation! Amazing service!!

Appreciate the prompt response and how well your customer service team did handling my issue on our new toaster oven. This is our third appliance after an espresso machine and grinder. Breville appliances are very well made and put considerable thought into every aspect of each machine.

Purchased a Breville Smart Oven Air Fryer Pro on 1/1926. I set up the oven and used according to the manufacturer specifications, or so I thought. Approx 3-4 weeks after setting up, the LCD screen malfunctioned, causing the oven to be inoperable. I unplugged the oven & re-plugged 1 day later & it worked. I continued to use the oven for another few weeks and the same issue occurred. I contacted Breville who gave me a case and suggested it could be overheating and suggested plugging it into a dedicated power outlet after which, it blew a circuit in my kitchen. It turns out, a separate circuit (not just separate outlet) is needed for this item. This info is not given to customers who are purchasing the item. I spoke with a Breville supervisor, today who said their only options are repair or replacement and if I wanted a refund, I should contact the seller, Amazon. I told her that I have done so and spoken with 6 different Amazon specialists who tell me there’s nothing they can do as it is outside their return window of 30 days and I should contact the manufacturer. This back and forth went on multiple times who eventually said I should get them both (Breville support & Amazon support) on the line. I have tried 4 calls to connect the two and each time I’m placed in a cue with Breville saying my wait time is 4-5 minutes and I will receive a call back. No call ever comes. I cannot contact their support team to connect them with Amazon. There is no resolution here and I’m getting the run around. It seems that the requirements of operating this item should be disclosed before purchase to save consumers the trouble of finding out later that a typical kitchen set up (without employing an electrician), is not sufficient to operate this unit. This actual unit appears to be a safety hazard (intermittently operable lcd screen due to malfunction and possible overheating) and I have put both companies on notice.
The only reason for 2 stars is they called back (once) but neglected to after subsequent calls.