Wallpaperdirect Reviews 45,100

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 2,045 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often noting that the wallpapers are beautiful and vibrant, exceeding expectations from online images. The ordering process is frequently described as simple and straightforward, with many appreciating the wide selection and ease of finding suitable options. Reviewers also highlight the fast and reliable delivery service, with products arriving well-packaged and in excellent condition, often ahead of schedule. The overall service is consistently rated as excellent, with many customers expressing satisfaction with communication and prompt issue resolution. However, some customers also noted occasional issues such as damaged portions in rolls, or difficulties with certain types of wallpaper being harder to handle during installation. There were also mentions of samples taking longer to arrive, and in a few instances, the wallpaper not meeting expectations for quality or appearance upon arrival.

What people talk about most

Product

People report positive experiences with product, often highlighting the great quality and wide range of... See more

Quality

Reviewers highlight positive aspects of quality, with many customers consistently praising the high quality... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting the super fast and quick... See more

Order

Reviewers mention positive feedback about their ordering experience, frequently highlighting the ease of the... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, prompt, and efficient.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent product and service. Ordered 13 rolls for a hall, stairs and landing project after a conversation over the phone with the supplier over batch numbers. It arrived on time at the Brewers Centr... See more

Company replied

Rated 5 out of 5 stars

Reliable service to Scotland. So pleased with all my orders so far. Great range of wallpapers, free samples and website easy to navigate. Excellent communication if there is a slight delay with the or... See more

Company replied

Rated 5 out of 5 stars

First I received my samples. Easy! Made a decision and ordered. Order process was simple and delivery was quicker than expected. All good. Would highly recommend and will revisit myself!

Company replied


Company details

  1. Interior Designer

Written by the company

The Interior Experts. Bringing you the widest selection of wallpaper online, with a design for any style or personality. Wallpaperdirect has been making walls happy since 1999 and our parent company are holders of the English Royal Warrant.


Contact info

4.8

Excellent

TrustScore 5 out of 5

45K reviews

5-star
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Rated 5 out of 5 stars

Fast delivery and great prices

Fast delivery and great prices. I chose my wallpaper and when I went to order it was reduced in a sale. I was delighted.

April 3, 2026
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Reply from Wallpaperdirect

We are happy to hear that you are delighted! It is always nice to be able to take advantage of a nice sale! Thank you for your business!

Rated 5 out of 5 stars

Wallpapers galore !

Great company to deal with. Loads of choice and good quality. Great prices and knowledgable staff. My last order was out of stock but they gave me the opportunity to cancel or wait a few extra days. They keep you up to date with every step of the process. The orders are always well packaged and arrive in good condition.

April 4, 2026
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Reply from Wallpaperdirect

Thank you Joyce for your positive review! We hope you love your new Laura Ashley wallpaper!

Rated 5 out of 5 stars

I have used Wallpaperdirect twice this…

I have used Wallpaperdirect twice this year with an excellent outcome! Highly recommend them!

April 4, 2026
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Reply from Wallpaperdirect

Thank you Karen for recommending us and for your repeat business! Thank you for being a loyal customer!

Rated 5 out of 5 stars

Perfect!

Fast Delivery.
Quality Product
Excellent Communication
Value for Money

April 3, 2026
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Reply from Wallpaperdirect

Thank you Leanne! We appreciate your positive feedback and your business!

Rated 5 out of 5 stars

Beautiful wallpaper

Beautiful wallpaper

April 3, 2026
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Reply from Wallpaperdirect

Thank you Linda. We hope you will enjoy your new wallpaper for many years to come!

Rated 1 out of 5 stars

Return Issues

It is unfortunate that I have to be writing a negative review since their wallpaper is wonderful. I was offered an opened return window (offered being the key word) and when I sent a follow up email (thankfully) asking a postage question, they said they would not be taking it back. Without warning. I had emailed about the return process before placing my order to make sure it was possible and now I am stuck with ten additional rolls. I have the email chain proving what was offered and that it changed without warning but it didn't change anything. Make sure you buy what you need because you will have a rude wake up call if you need to return any of it.

April 3, 2026
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Reply from Wallpaperdirect

We are disappointed to receive your review. In our communications regarding your return, we stated that we would be willing to make an exception since you were looking at making the return the following week once the job was complete. We did not state that the return had an “opened return window”. In one of our replies to you, we stated that “we had offered to make an exception if needed not keep the return window open” We did not hear back from you for 44 days from when you asked to make the return. By the time we heard back from you, the paper was no longer going to be sold, so we were unable to accept the rolls back since it had been too long and we were no longer able to make an exception. We sincerely apologize for any misunderstandings or miscommunication about this matter. We are grateful for your business and happy that you are pleased with your wallpaper.

Rated 5 out of 5 stars

Great selection of wallpapers

Great selection of wallpapers, easy ordering process and fast delivery. I am a returning customer so obviously haven’t been disappointed.

April 3, 2026
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Reply from Wallpaperdirect

Thank you Anne. We appreciate your repeat business and your support. Thank you for being a loyal customer.

Rated 5 out of 5 stars

Easy site to navigate

Easy site to navigate
Advice on hand
prompt service and delivery

March 19, 2026
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Reply from Wallpaperdirect

Thank you Rosemary. We appreciate your 5 star review and feedback. Thank you for shopping with us!

Rated 5 out of 5 stars

Free samples are very helpful

Getting the free samples was very helpful in ensuring I chose the right material for my shades. Samples arrived quickly and I was able to make an informed decision. Blinds came on time and were easy to install. Just wished I would have gotten the liners as the bamboo alone does not really do much to block the sun.

March 19, 2026
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Reply from Wallpaperdirect

Thank you Janine! We agree that samples are essential to making the right decision for decorating projects. Thank you for your business!

Rated 5 out of 5 stars

Delightful experience

This is the third time ordering such lovely wallpaper and my experience has been delightful

April 2, 2026
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Reply from Wallpaperdirect

We are so pleased that you have had a delightful experience with us! We appreciate your repeat business and hope we will see you again for your next wallpaper project!

Rated 5 out of 5 stars

Ordered and delivered timeously

Ordered and delivered timeously

April 2, 2026
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Reply from Wallpaperdirect

Thank you for your 5 star review! We appreciate your business and hope we have the opportunity to work with you again!

Rated 5 out of 5 stars

Easy install, thick gorgeous paper


Paper was delivered within 2 weeks. Found a professional installer but they raved about quality of paper.

March 10, 2026
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Reply from Wallpaperdirect

Thank you Gillian! We hope you will enjoy your new Strawberry Thief wallpaper for a long time! Thank you for shopping with us!

Rated 5 out of 5 stars

Ease of webpage

I have purchased wallpaper several times from Wallpaperdirect and what keeps me a return customer is the ease of navigating their webpage. I have visited other online wallpaper companies but my patience quickly runs out with all the hoops I have to jump through just to get a price for a double roll! Wallpaperdirect carries a huge selection and varying price points, they have wonderful sales and excellent customer service. Go ahead and look at the others, but I know I will always end up buying from Wallpaperdirect.

April 2, 2026
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Reply from Wallpaperdirect

Thank you so much for your nice feedback! We are grateful for your business, and we look forward to seeing you again soon!

Rated 5 out of 5 stars

Great selection of wallpaper

Wallpaper direct has a lively selection of quality wallpaper, a helpful calculator to estimate how much is needed and samples to preview a selection. The wallpaper makes a lovely addition to our home.

April 1, 2026
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Reply from Wallpaperdirect

Thank you Rachel for sharing your nice feedback. We’d love to see your finished project. If you would like to share photos, please feel free to share the images with us by tagging us on social @wallpaperdirect or emailing us at Social.WPD@brewers.co.uk
We appreciate your business!

Rated 5 out of 5 stars

Mural wallpaper

I purchase a Mural wallpaper. This arrived as per the delivery schedule and packaged well. The wallpaper looks great on the wall and the photo online website is a good representation of the product.

March 18, 2026
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Reply from Wallpaperdirect

Thank you Alan for sharing your feedback. The mural must look amazing on your wall! We hope you will return to us for another decorating project!

Rated 5 out of 5 stars

Wide variety of wallpapers at great…

Wide variety of wallpapers at great prices.

April 1, 2026
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Reply from Wallpaperdirect

Thank you Clare for your 5 star review! We hope you found the perfect wallpapers for your home! Thank you for shopping with us!

Rated 5 out of 5 stars

Great paper

April 1, 2026
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Reply from Wallpaperdirect

We love your choice of the Festival Flowers by Joules! Thank you Lauren for your feedback and for your business!

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