Wallpaper Online Reviews 280

TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

Would expect more from a high end wallpaper supplier. Delivery is beyond slow and only seems to get actioned if you constantly chase them to get the delivery out

Rated 5 out of 5 stars

Fantastic choice of wallpapers to choose from, also the cheapest site for this product. I searched four different sites that sold this paper and wallpaper on line were the cheapest by several pounds... See more

Rated 5 out of 5 stars

Great price compared to other sellers of the same paper. Extremely helpful to deal with particularly Katie who went out of her way to help. Pepe delivered within two days! All in all a very good s... See more

Company replied

Rated 5 out of 5 stars

I was a bit dubious but was pleasantly surprised when the wallpaper was delivered. It's a quality paper, not at all thin and the colours are beautiful, more vivid than it shows on the website, but wor... See more

Company details

  1. Wallpaper Store

Written by the company

Wallpaper UK is headed by a small family team. We seek to offer our customers the highest level of product knowledge and technical expertise to ensure that our client’s expectations are exceeded. Please call or email us if you are unsure of everything, we are happy to help.


Contact info

3.9

Great

TrustScore 4 out of 5

280 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Huge dissapointment

Ordered wallpaper that was supposed to be textured. It was not> It was smooth like any ordinary wallpaper. For the expensive price and expensive shipping, it was a HUGE disappointment.

January 10, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered on the 10th of October

Ordered on the 10th of October, 4 day delivery. I chased the order which was deemed lost, then they sent a new order to be delivered by tommorow noon which was the 24th of October. Then left emails , saw the update, the delivery is on the 27th. I paid £230,had to cancel work men twice where I had taken work leave. I have requested a refund or complaints proceedure, neither has been actioned ( assume as it is transit). Communication is hit and miss, when you call you can only leave a message. Really poor service so far

To say I am annoyed

October 25, 2025
Unprompted review
Rated 1 out of 5 stars

Have not sent order and now can’t get hold of them.

I have placed an order, it says 5-7 days for delivery. 7 days later and I haven’t received an email to even say it’s been dispatched.
I’ve emailed twice and had no reply. I’ve tried calling the number and it just says there’s nobody to answer the phone and they are responding to emails…. Well no, they’re not!
I’m waiting on £250 of wallpaper and had a decorator booked which I’ve had to cancel.

September 6, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service and a great price

Fantastic service from this company. The wallpaper I wanted was out of stock, but they kept me in the loop re timings, and expediated delivery so that I didn't have to rebook my decorator. Katie was really friendly and helpful and the price point was the best I found. Would definitely use them again.

June 4, 2025
Unprompted review
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Rated 5 out of 5 stars

They were happy to help

What a polite and friendly team. Dianne thank you for your support and assistance, a true professional. I shall be recommending this company to my family and friends. Oh yes!, the wall paper is spot on.🤣🤣

July 15, 2025
Unprompted review
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Rated 1 out of 5 stars

Delivery took 11 days!!

Delivery took 11 days!!

August 1, 2024
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Reply from Wallpaper Online

Hi there Si,

Thank you for your review, and I am so sorry to hear that there was a delay with your order.

I have spoken with the supplier who sent this out, and it looks as though there was a manufacturing delay that we were not made aware of.

Please again accept my sincere apologies, I have also refunded your shipping cost as a goodwill gesture.

Katie

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