Brex Reviews 570

Great company. Great app. Love everything about them. Reliable and easy to use.

Brex is so shady! They devalued the reward points conversion last spring with ZERO notice to their users, from 1:1 to 1:0.6. Also, they redesigned their website last year to be HORRIBLE. They have seriously the worst, least useful website of any of my banking providers! How are they a tech company if their website sucks so much? It's so hard to figure out inputs and outputs to our account, and the current balance after each transaction.

Also, they only revealed after SVB went down last spring that they were using a portion of your funds to play on the money market! They did not disclose this at all prior to the SVB event, and those funds are not protected under FDIC. What a shady, sketchy business!

Brex wrote me an email after only emailing with Sales about applying for an account and what features it comes with as well as the application requirements. I did not even finish the application and I received an email the next day saying i was denied with no explanation. It seems they are over leveraged or are going under because I've heard the same from others and this would be the only thing that adds up. My company has perfect financials and meets all the requirements but yet it seems they are not looking to take on more business. Denying an application before even submitting just shows the writing on the wall right there.

Bad Company. I registered with them and They did not give me a board to send them all the legal documents of my company, and they told me we would keep you on the waiting list.
I have never seen any company in my life do something like this
I don't recommend it

Extremely poor quality of service. They closed the account saying they won't serve customers below the monthly revenue threshold.

And my funds are stuck.

Hello,

Thank you for completing the verification process. We’ve received a claim regarding the validity of the funds in your account and after further review, we can confirm that the funds are being returned back to the original financial institution. If you have further questions, please reach out to the original financial institution.

Thanks,
Brex

Me:
Hi,

I am not sure what you are talking about. Which original institution?

Me:
Hi again,

I have received funds from one of my investors. Here are the proof of documents;

Brex:
Hi Sharfaraz,

Thank you for your recent outreach and we appreciate your patience.

Please note that due to a recent account review, our Team has made the difficult decision to no longer sustain a relationship with Gentleman's Business. Additionally, the remaining funds within the account has been returned to the originating financial institution. If additional information is required, we would recommend in connecting with the original financial institution. While we understand that this is not the answer you were looking for, we would like to extend our appreciation for your understanding in the matter.

The Brex Team

Me:
Who is the original financial institution? What are you talking about? is it a joke ? Return my fund if you no longer wish to provide me services.

And waiting for their response..

Good day !I hope you're fine.
Here, Mr Kambale Nzanzu Ozel , manager of Grazia automobile, from DRC.
I am writing because the same company is using Brex account information to get further payment so I don't know where complain else where as their website and account are seized

It was November 23, 2022, the date I sent Autofy Japan to its USA account $6400 for the purchase of the coaster bus, Mr Azam the one who guided me to make the transfer. But until now March 06, 2023, the vehicle has never been shipped, Mr Azam told me the vehicle will be at the port of Dar es Salaam in 25 days, today, it's been almost 4 months the vehicle has not was never sent. With that, my client decided the following: Reimburse his money.

Here is the information of the bank to which I sent the money:BENEFICIARY NAME Brex Treasury LLC

BENEFICIARY ADDRESS 405 Howard St. Floor 2, San Francisco, CA 94105

ACCOUNT NUMBER 670912226
BANK NAME JPMorgan Chase Bank N.A
BRANCH ADDRESS 270 Park Avenue, New York, NY 10017.
SWIFT CODE CHASUS33
ROUTING NUMBER 021000021
SPECIAL INSTRUCTION MUST BE MENTIONED ON BANK SLIP FFC Vurk Technologies LLC, Account number 145428579726492

After successfully starting a business and depositing millions into the account over the past 2 years, Brex decided to shut down our account without any notice and ability to access our funds. To this day, our funds are still unaccessible and we can not move them to our other account.
If you're a Brex customer and have a high balance on it, I'd strongly advise you to move it out because they can suspend your account without prior notice and not let you access your hard earned money.
This is unacceptable
No customer service and after seeing all the reviews in here, I'm not surprised at all. I'm pretty sure they'll come back saying that every voice needs to be heard and that they need additional info to release our funds.
This is wrong in so many ways and can jeopardise a business you've worked so hard on.

A bit obtuse - we meet multiple criteria on their new customer list but were rejected during the application state with no explanation. More forthcoming requirements would be helpful as we would not have wasted time applying if we did not believe we met all requirements.

Brex does not track where transactions come from. If there is fraud on your account you are basically guilty until proven innocent. They will not do an competant investigation and dedect fraud charges from your bank account. Company is run by 20 year olds that love the word TEAM and reliquish all responsibility for thinkin to "their team will look into this." As an actual business, the incompitence is mind blowing, but they are all really nice.:)
Second. Brex will shut off your funds with no warning if your Bank account you link to them drops below 25k. Thats right . The linked account must always be above 25k plus monthly charges or they stop payments and shut off card

This is not a good platform, this is just bs.
If you're thinking about keep on going with Brex I would recommend getting out.

- well Brex, we have $40m company and we are going to get another $90m and you certainly won't hear about us anymore.
12 billion company and then these reviews....to which mine gets added because they only accept Microsoft and Amazon as customers.

All is good with Brex until something is not good. We have several accounts with them. Some with millions going through and others for expenses with less amounts of money. Their support is none to non existent. They are arrogant, condescending, and will make a ton of excuses when things do not work. Essentially, this is just a children's run company that was able to capture us entrepreneurs with tons of marketing. I am sure you are noticing how upset we are with them, becasue IT JUST DOESNT WORK, their online system is full of bugs, numbers may or may not match.. etc.. I chatted with them a few times, and is like pulling teeth. They just don't care at all and they do not even have any nice words when their system is not working. Employees need to be paid in time, we rely on wire transfers, direct deposits, etc. They may disconnect the chat and say something like we will follow up in a few days by email... so now what.. I tell my employees that we are waiting for an email from Brex... I don't think so. We keep other bank accounts just because of how unreliable Brex is, and if you look at the FTC, or any other regulartory agency.. I am not the only one complaining. I wonder how long it is going to take for this to implode.

After let me spend time to apply to their tool, connecting my bank account, sending them a lot of documents and private informations they rejected the application saying my company doesn't fit their business.
We're eCommerce company and they say they support eCommerce.
We will send our attorney the request to send to cancel all our private datas. Waste of time and privacy.

The worst expense tool ever created. My company recently onboarded this tool to replace Concur.

Concur was ok, a bit outdated but it worked and it was intuitive. This on the other hand is incredibly confusing and there are some weird fees associated with reimbursements.

Great engagement from our relationship manager

We're a 60 person company that switched to Brex for our company cards back in June 2022, moving from a legacy credit card provider that had frozen all our cards, based on just one suspicious transaction (we're a travel company, charges can come from a LOT of countries) too many times already. The difference is night and day. Virtual cards/vendor cards, international delivery of physical cards, total visibility of transactions, and a sweet rewards system. We're yet to try out the bank transfer payments facility (doesn't support payments directly in foreign currency just yet) but we will as soon as we can.

They say my company that makes $80,000 a year is eligible for credit. When you apply they say my company doesn't make enough cause the company doesn't make one million dollars annually. False advertisement on their website.

Brex saves us so much time on our bookkeeping. You would think that you don't need a bank to simplify your bills/payments/credit card transactions, but the truth of the matter is that no other company is making these processes as easy as Brex makes them. We use the Brex integration into Quickbooks online. I can literally just confirm every bill/payment in Quickbooks because they all transact out of Brex and are directly imported into Quickbooks. This means that I never create a single transaction in Quickbooks. It also means that I can reconcile my bank account without any adjustments, ie it takes seconds to reconcile.

Amazing product!

Nothing beats the Brex bank experience. Just go for it.

I love Brex. It's easy to use! Fast to get what's needed.