Briant Broadband Reviews 160

Been with Briant for quite a while now. Very responsive to any problems. Rarely any issues. Well priced, fast and reliable service

This team goes above and beyond for customers!

When I first spoke to Briant broadband we didn't even have fibre to our flat building, Only that old Virgin media coax rubbish.
They powered through all the legal forms and communications with the land agent, getting a brand new fibre cable run to my building within a month!

While we were waiting they even installed a wireless alternative for a lower monthly fee which also ran amazingly.

After installation we had some teething issues but every time something popped up Ferdi in the office or Ryan the engineer turned up or to resolve them.

I get around:
850mb/s download
860mb/s Upload
3 Ping and low latency
Virgin media was faster but Briant is more stable, far cheaper and lower ping for gaming!

My only constructive criticism would be replacing the TP link routers for something a bit more beefy when having a 1Gb/s line, I have replaced mine with a more powerful router and defiantly reap the rewards.

Thank you everyone at Briant broadband for freeing me from the shackles of Virgin media and being so helpful!

Briant Broadband made such a difference to me, my home and my home based business. Before...unable to upload data to the Cloud, mobile reception abysmal, home TV forever buffering. After...just under 1Mbs, upload and download, people can actually hear what I am saying on the mobile (using WiFi calling), we can now watch BBC iPlayer, ITVX etc without a problem. A local company who provide a fabulous service and if you have a query or problem you can actually speak to human being. What more do you want?

Wonderful organisation. Quick to respond to any issues. Very professional but extremely friendly, highly knowledgeable. We’ve been with Briant since 2021 and will continue to be with them.

Been with Briant for nearly a year, reliable broadband. The only issue is that the IPv6 keeps going off. I can reset it by disabling it on my router and then re-enabling it but I shouldn't have to do that.

The actual internet it self has worked perfectly, but the customer service or lack of is the problem. Three times have emailed and been ignored every time. They quick enough to take the money but once service taken out like to ignore you. Because of this my router is unable to be fully set up properly like I would want it to be..

It’s not the best I’ve had better with bt I really hoped for once I would get a really good broadband with CityFibre but it’s all the same.

Once contract has finished will give sky broadband a try heard they good by family.

If you are looking for a friendly service provider that delivers a great product at an affordable price this is the company for you.
They have been very patient and supportive of any questions that we had and we now have a fibre broadband tha is the envy of all our friends!
Highly recommend 5 stars

I rang briant broadband to install fibre in my property after trying countless others who kept booking me in for installation just to let me down on or near installation date. From calling to install was only 2 weeks and I was so impressed with the whole process and how professional it was. The installer Ryan was excellent. Ryan was on time, polite, efficient and took time out of his day to explain everything thoroughly. I’m so happy with my download speeds and the monthly price on offer for the 1GB was fantastic. I highly recommend Ryan and briant broadband to anyone looking to upgrade their WiFi!

Bryant Broadband are the mould of how a great company is run and looks after its customers. From every step of booking to delivery to on going support, service has been world class and light years ahead of anything the major players offer. Would recommended in a heart beat

Avoid at all costs

Left within 14 days cool off period. Due to poor service and terrible router.

Left they sent several emails threatening to "cancel my service with my new provider" impossible but for anyone who doesn't know any better they'd see this a valid threat. Had the broadband for 11 days but some how that amount to a £230+ bill.

Horrible company with no complaints policy's in place, avoid to save yourself the headache. Joined Octaplus and not had a problem to date.

Update as of October 1st. They are still trying to bill me for a service I haven't had for nearly 3 months

I booked an installation for 1st September (arranged on 6th August on the phone) and was given a slot between 8am and 1pm. I even took the day off work to be available.

At 11:39am I called to check timings as I’d heard nothing. The person I spoke to couldn’t find my details but said they’d call me back. No one did. I had to call again at 13:40 (40 minutes after the appointment window had ended), give all of my details again, and only then received a call at 14:00 telling me they had none of my information and that the earliest they could rebook was 12th September.

Thankfully I had kept Virgin Media running for a few days to avoid downtime, but this experience has completely put me off switching. The lack of apology or accountability was disappointing, and if this is how things go before installation, I dread to think what the service would be like afterwards.

We’ll be taking our business elsewhere.

Briant Broadband are absolutely fantastic. I can't believe we are getting 1Gbit fibre for not much more than we were paying for FTTC and its vastly faster too!

We've been recommending you to other businesses locally too.

Fantastic broadband provider, outstanding speeds and service. I called their customer service team on two occasions, due to my own mistake. I got straight through and they couldn't have been more kind and helpful.
I highly recommend Briant Broadband.

When we moved to the top of the hill in Sompting three years ago we were very unhappy with a very slow by connection. Telephoned Briant and they installed a high speed wireless connection the following day

Great customer service, great internet connection. Never had any issues at all. Decent price. Would definitely recommend!

Absolutely fantastic service from a local broadband provider.

I've been using Briant Broadband’s service on the CityFibre network, and overall the experience has been great. The connection is fast, stable, and ideal for high-bandwidth tasks like large file transfers, streaming, and home server hosting. I regularly see full upload speeds and solid performance across multiple devices.

Their support team has also been helpful, especially when I wanted to use my own router. They quickly provided the necessary PPPoE credentials and VLAN info, which made setup smooth. It’s refreshing to have an ISP that supports advanced users without hassle. They are also currently helping me diagnose a connection issue and their ticket system and support team is awesome.

If you're looking for a reliable and fast fibre connection with technical flexibility, Briant Broadband is a solid choice.

Installed ahead of schedule as they were in the area anyway, always polite and informative. Internet is working fine. All good so far!

Great company. Available to speak to if we’ve ever had any problems, and you only know how good a company is when something goes wrong. They were quick, efficient, personable and git the job done. I’m pleased to say we haven’t spoke or needed to speak to them for a long time cause we never have any problems! Thanks for your great service Briant Broadband team!