BRIARWOOD SUPPLIES Reviews 

772
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers had a great experience with this company. Customers frequently praise the staff and delivery drivers for being exceptionally helpful, polite, and efficient when bringing items directly to the requested spot with no damage. Many people appreciate the good value products, noting that the online ordering process is always smooth, quick, and reliable. Some reviewers were not happy with delayed deliveries, missing parts, and poor communication regarding expected arrival times from customer service representatives. Consumers also mentioned receiving damaged items, adding that getting replacements or proper assistance required far too much physical effort and extended waiting periods.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with experiences varying significantly among... See more

Order

Reviewers express mixed feelings regarding their order experiences. While some consumers report that online... See more

Product

Customers consistently note ambiguous experiences with product quality and delivery. While some reviewers... See more

Staff

People report positive experiences with staff, highlighting helpful and friendly service from delivery... See more

Service

Clients share positive opinions on service, noting that delivery and collection went smoothly. Reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Products great, good value, great team but delivery was a bit challenging for first order. Now they know location it’s spot on. Hence why not a 5star review

Rated 5 out of 5 stars

It was very good no problems.The driver good and helpful delivered on time helping me unload.So will use again thanks.

Rated 5 out of 5 stars

Prompt delivery on this order, tracking app was really good and the driver was first class and very helpful

Rated 5 out of 5 stars

Great service provided by Briarwood, items arrived with no damage and the delivery driver was very helpful


Company details

  1. Roofing Supply Store
  2. Building Materials Store
  3. Building Materials Supplier
  4. Rolled Metal Products Supplier

About BRIARWOOD SUPPLIES

Written by the company



The UK's most trusted Roofing Supplier

Shop Fibre Cement Sheets
View all Metal Profiled Sheets
Buy GRP Rooflights Online
Discover Barges, Ridges & More

Located in Highbridge, Somerset, Briarwood is a family-owned business that has been manufacturing and supply fibre cement roof sheets, metal profiled sheets, GRP Rooflights, timber and steel purlins, and accessories to both the public and trade sectors since 1978. Our commitment to customer satisfaction drives us to continuously adapt and meet their evolving needs. With a team of highly skilled professionals, we offer comprehensive support for your projects, including material quotations and valuable guidance on installation techniques.

Contact info

4.1

Great

TrustScore 4 out of 5

772 reviews

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4.1

All reviews

(772)

36 reviews in the last 12 months

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Rated 5 out of 5 stars

First class company

What can I say amazing service I spoke with Stu after I was let down and he was amazing, the material were ready when I arrived as I drove up from Swansea the boys helped me load up I can’t fault this company first class service so I would definitely recommend BW to anyone who asks.

August 21, 2025
Unprompted review
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Rated 3 out of 5 stars

Briarwood Supplies

I am a diy person so relied on them to send the correct parts (maybe they were)
The quote and delivery all was good.
I ordered 80 mm insulated panels which are very good value.
But all the barge boards sent were 200mm to big and not rigid enough.
I ordered 150mm ones elsewhere.
I cancelled and order for 2 more from them and they kept the money and the vat?. Aftersales not very helpful and just say its in the terms and conditions of sale. Two stop ends different shades of grey but apparently I should have removed the protective film before I cut them to length to check.
So all in all if it all goes well they are good but if not they will refer you to the terms and conditions.

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

Briarwood supplies website easy to use…

Briarwood supplies website easy to use with a safe straightforward ordering and payment process. The products provided were second to none, and the delivery person (member of the Briarwood family) was very professional, polite and very helpful. The delivery vehicle was absolutely immaculate and one of the best presented lorries I have ever seen, and I work in the haulage industry. Give them a try, you'll not be disappointed.

July 7, 2025
Rated 2 out of 5 stars

Totally messed my delivery up

Totally messed my delivery up.
I had three different text messages, your delivery will arive at. I time was 10pm at night that I had to drive to site for each time. Them when it arrived the lorry was to big to get up the drive after I’d requested 3 time for a small lorry delivery. I understand things can go sideways and I would have given them a second chance until Rueben emailed with a so called apology in which he insinuated that I was a liar.
I will take my business to cladco in future.

July 16, 2025
Unprompted review
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Rated 5 out of 5 stars

First class service

From start to finish the ordering process over the telephone was spot on staff good knowledge of the product and what was required to complete the project. Delivery went to plan again driver very helpful

June 4, 2025
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Rated 1 out of 5 stars

Delivery did not turn up on day u said…

Delivery did not turn up on day u said it also said anthracite I ordered green as my existing. Building is already green wen it arrived driver was not told I needed a hour notice to get back from work , the driver was fantastic he couldn’t do enough he deserves a pay rise u don’t want to loose him

June 3, 2025
Rated 5 out of 5 stars

top class firm

top class firm - i had to wait another week to receive my roof sheets because they are so busy. you can tell if a firm is good when customers are queuing up to buy their products.
My garage roof is finished - looking super.

May 19, 2025
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Rated 4 out of 5 stars

Best value Insulated panels.

Good value & helpful delivery from Briarwood.
I did abandon asking the sales team for advice via E-mail. (A less experienced customer may not have ordered regardless)
Website is useful & ordering is relatively easy.
(The branded adhesive tape on everything resisted every attempt to remove it & needs changing.)
Thank you

May 16, 2025

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