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Brickbybricklondon Reviews 

65
•
TrustScore 1.5 out of 5

1.7

Lighting Store
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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, most reviewers were let down by their experience overall. Consumers frequently experienced delivery delays, with many items arriving damaged, poorly made, or not meeting product expectations. People also struggled greatly when trying to obtain refunds, noting that customer support offered little assistance or unfairly demanded expensive return shipping fees. Though some reviewers were happy with their purchases, praising the cozy home accessories, beautiful designs, and prompt shipping. Buyers appreciated the tasteful decor items that transformed their living spaces and provided smooth delivery experiences that completely met their expectations.

What people talk about most

Product

Customers consistently report negative experiences with product quality, noting that items arrive damaged,... See more

Order

Consumers express deep disappointment and frustration with their order experiences due to severe delays and... See more

Refund

Customers consistently note negative experiences with refund policies, highlighting that getting money back... See more

Delivery service

Users describe negative interactions with delivery_service, consistently reporting major delays and items... See more

Website

Reviewers express strong frustration and disappointment regarding the website, citing incorrect information... See more

Reviews shaping this summary

Rated 2 out of 5 stars

On balance I think you get what you pay for as extremely affordable products. However, an item came damaged and I was asked to return to China (at cost to myself) to receive a refund. Definitely false... See more

Rated 2 out of 5 stars

Product eventually arrived after 2+ weeks from the order (longer than expected) and was dumped on the front door (not their fault but still). Assumed it was coming from London as the name implies but... See more

Rated 1 out of 5 stars

Scam company avoid.. Order extremely delayed, tacking information doesn't work, when I chase it up I'm told its on its way the courier has it, then I'm getting emails saying its out of stock. The... See more

Rated 1 out of 5 stars

DI NOT TOUCH WITH A BARGE POLE!! If I could give zero stars I would. As per every other review This company is a scam.. they take your money and order, and send fake delivery emails but the order neve... See more

Company details

  1. Lighting Store
  2. Decoration and Interior Design Store

Contact info

1.7

Bad

TrustScore 1.5 out of 5

65 reviews

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1-star

No history of asking for reviews

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How this company uses Trustpilot

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1.7

All reviews

(65)

64 reviews in the last 12 months

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Rated 1 out of 5 stars

Awful. Avoid

I ordered lights worth £200, a month later and several emails later I still haven't recived them. I have now asked for a refund. I would not recomend this company at all!

September 19, 2025
Unprompted review
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