The Brick Tile Company Reviews 

891
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 235 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the brick slips and products, noting their authentic appearance and transformative effect. The ordering process is frequently described as seamless and easy, with many appreciating the helpful support team and clear guidance. Reviewers often highlight the fast and efficient delivery, with products arriving well-packaged and undamaged, alongside responsive communication. However, some customers noted occasional delivery issues, such as items arriving damaged or experiencing delays. A few also found shipping costs for smaller orders excessive, and some mentioned difficulties with large pallet deliveries in certain areas.

What people talk about most

Product

Clients share positive opinions on product quality, with many praising the excellent range and ease of use,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and prompt delivery... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with the brick... See more

Order

Consumers generally report a positive and seamless ordering process, often highlighting the ease of placing... See more

Service

Customers had positive experiences with service, often highlighting excellent communication and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Seamless ordering process. Order taken on phone and followed swiftly by invoice with payment link. Was able to order but delay delivery until a later date of my choice. Julue handled my order... See more

Company replied

Rated 5 out of 5 stars

Great experience using The Brick Tile Company. Delivery was within timescale, there was a slight issue as they had included primer instead of a bag of tile adhesive but they quickly delivered the adhe... See more

Company replied

Rated 5 out of 5 stars

We love the brick slips we chose from The Brick Tile Company! We'd ordered samples from another company previously but these were so much better and look perfect in our fireplace. I had a couple of qu... See more

Company replied

Rated 5 out of 5 stars

We ordered brick slips and mortar for a DIY project to create a real-looking, fake fireplace with a bioethanol log burner. Couldn't be happier with the quality of brick slips and the result - people c... See more

Company replied



Company details

  1. Tile Manufacturer
  2. Brick Manufacturer
  3. Building Materials Supplier
  4. Decoration and Interior Design Store
  5. Home Improvement Store
  6. Tile Store

About The Brick Tile Company

Written by the company

Genuine Clay Brick Slips

BRICK SLIPS INSTALLATION GUIDE inspiration CONTACT US

Brick Slips

Brick Slips are tiles made from bricks, sometimes called brick tiles, they are either cut from the faces of either side of a full brick, or sometimes kiln fired as a slip to start with.

The Brick Tile Company

We are the UK's leader in brick slips. Crafted from genuine clay bricks, our products bring natural colour and texture to any space. You can easily tile them on using our brick slip installation guide, or we can recommend a local installer for you. If you're unsure of how many you need, we have a handy calculation tool as well.

Alongside the brick slips we also supply the adhesive, mortar, primer, spacers and sealant to make sure your project runs smoothly.

Our Collections

We have 3 separate collections, all with a different style, and containing a variety of colors:

The Reclaimed Collection

These are tumbled and worn brick slips, made as new bricks to current manufacturing standards, but processed to knock off edges and create misshapen tiles for extra character.

The reclaimed style is pre-aged so you will get a timeless look.

The Traditional Collection

The Traditional collection are brick slips cut from more familiar-looking bricks. We have selected a range of creased and aesthetically pleasing stock bricks to bring a familiar feeling, with character, but a little more consistency than the Reclaimed range.

The Contemporary Collection

The contemporary range are pre-made brick slips, with squared corners, smooth faces, and uniform shapes with either no, or very little variation in colour or texture across the blend for a modern finish.

Where Can I Use Brick Slips?

Our brick slips are suitable for internal, or external installation and in domestic or commercial settings.

We have a guidance page for the most popular locations for installing our brick slips, please see below.

FIREPLACES KITCHENS FEATURE WALLS BATHROOMS EXTERNAL CLADDING COMMERCIAL FLOORING

Contact info

4.9

Excellent

TrustScore 5 out of 5

891 reviews

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4.9

All reviews

(891)

232 reviews in the last 12 months

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Rated 5 out of 5 stars

They make sure your project is the best it can possibly be

This company is very helpful and understanding Im not the sharpest knife in the box when it comes to this kind of thing and as this was a big purchase for me I was quite anxious. Everyone I spoke to understood and was incredibly kind.
I had help from their brick expert about choosing the right brick type for my house I ordered samples of 3 of the various 'blends' of brick slips they sell. The samples arrived promptly and are beautifully presented its easy to see how they will look when used.
I had a few goes at estimating how many brick tiles and corner bricks I'd need and in the end contacted the support team who are very thorough and in my case endlessly patient They explained very clearly what I'd need and why and sent an invoice which I could pay online.
They have the best customer care and a really great product. They're happy to answer all kinds of question and are clearly all keen to make sure your project is the best it can possibly be.

May 7, 2026
Unprompted review
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Reply from The Brick Tile Company

Thank you for your feedback. We’re really pleased we could help make the process feel easier and less stressful for you. It’s wonderful to hear the team, samples, and advice helped give you confidence throughout the project.

Rated 5 out of 5 stars

Excellent service throughout sent the…

Excellent service throughout sent the measurements and they did the rest. Even the reccomendation of the tradesperson Kevin who was excellent. Would reccomend the Brick Tile Company.

May 5, 2026
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Reply from The Brick Tile Company

Thank you for your lovely feedback! We’re so pleased you had a great experience from start to finish, and that Kevin did an excellent job too. Really appreciate the recommendation.

Rated 5 out of 5 stars

Cannot fault this company at all

Cannot fault this company at all and would definitely use them again.
Samples were sent out immediately and displayed on a board which helps you to get some idea of colour etc.
Delivery of brick slips was excellent packaging really good and no breakages. Also take a picture and see how it looks on the website this really is good .

May 6, 2026
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Reply from The Brick Tile Company

Thank you for your fantastic feedback! We’re so pleased you had a great experience from the samples and visual tools to the delivery and packaging.

Rated 5 out of 5 stars

Highly Recommend - Beautiful Products

Really excellent service, fast delivery, and the brick slips and all the accessories have all been amazing to work with. The support and help guides on the website are fantastic and for a first time tiler it made it feel easy!!

May 5, 2026
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Reply from The Brick Tile Company

Thank you so much for the recommendation! We’re delighted you found everything from delivery to installation so smooth. Pleased our guides helped make your first tiling experience easy.

Rated 5 out of 5 stars

I found the website very easy to…

I found the website very easy to navigate and it told me exactly what I would need for the job which was a bonus.
The sample I received to start with was of a decent size so you could actually get a good impression of what they would look like.

April 30, 2026
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Reply from The Brick Tile Company

Great to hear you found the website easy to navigate and helpful. Glad the sample size gave you a clear idea of the final look to. Thanks for your review!

Rated 5 out of 5 stars

Excellent customer service throughout

Excellent customer service throughout (Especially from Julie). The team was very responsive over email, replying quickly and clearly at every stage. They were also extremely helpful in assisting with a last-minute order, going out of their way to make sure everything was arranged in time. Really appreciated the efficiency and support—made the whole process smooth and stress-free.

April 29, 2026
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Reply from The Brick Tile Company

Thank you for the fantastic feedback! We’re delighted to hear you had such a smooth experience and that Julie could support you.

Rated 5 out of 5 stars

Lovely brick tiles that gave the new…

Lovely brick tiles that gave the new fireplace character and charm. Very happy with the finished results. Support team were very helpful answering questions and delivering samples. Thank you and happy to support a UK product and company

April 28, 2026
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Reply from The Brick Tile Company

Thanks for your kind words about the team, and we’re glad we could help every step of the way!

Rated 5 out of 5 stars

Great company

Great company. Delivery was fast and slips including corners were well packaged as not one was broken/damaged. Would recommend.

April 24, 2026
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Reply from The Brick Tile Company

Thank you for the great feedback! We're really pleased to hear everything arrived safely and that you were happy with the delivery. We really appreciate the recommendation.

Rated 5 out of 5 stars

Great job, start to finish

Brick Tile Co were very easy to work with throughout the project, from their online planner to the easy ordering and helpful delivery driver. They recommended an installer who did a superb job (shout out to Kevin from the Oxford Tiling Co), and everything was installed on time and professionally.

April 27, 2026
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Reply from The Brick Tile Company

Thank you so much for your kind words! We're delighted you had a great experience from start to finish. Really appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Great product!

We used blend 30 behind a fireplace - really pleased with end result and easy to install ourselves. Customer service was very helpful and friendly!

April 24, 2026
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Reply from The Brick Tile Company

Thanks so much for your kind review! We’re delighted to hear you’re pleased with the Blend 30 and found it easy to install. Great to know our team could help too.

Rated 5 out of 5 stars

Great diy video on line to assist with…

Great diy video on line to assist with our project and brick slips are easy to cut and use- lovely colours

April 23, 2026
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Reply from The Brick Tile Company

Thanks so much for your feedback! We’re glad the video helped and that you found the brick slips easy to use.

Rated 5 out of 5 stars

Great product

Order delivered on time. The blend 4 brick slips with cream mortar looks great on the pillar in our kitchen. Impossible to tell that they aren't full bricks.

April 22, 2026
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Reply from The Brick Tile Company

Thank you for your 5* review! We’re so pleased to hear you’re happy with the brick slips.

Rated 2 out of 5 stars

Check every brick carefully

Delivery date was cancelled twice and the pallets were taken back to the depot. Third delivery was going to be delayed again,as I had builders waiting the delivery was sent out with a driver in his own car,5 hour journey and the bricks were heavily damaged ,70%. Luckily I had 3 sample
packs and they had to all be used.Also I purchased this blend as it had blue tones,there were none,

March 5, 2026
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Reply from The Brick Tile Company

Hi Linda,
Thanks for the feedback. We aren't able to deliver ourselves unfortunately so we rely on a pallet network - I can see looking back at their correspondence to us that they had a couple of issues in delivery which isn't very common, and we don't have specific details of why either, so I apologise for that.
In terms of the breakages - I can't see any correspondence from you around these? If there were this many breakages we'd absolutely have replaced these for you - I can only think this may be associated with the failed transport deliveries.
It is incredibly rare to have 3 boxes of blend 6 with none of the blue ones in there, so again I apologise, we would have been able to rectify this along with the breakages if you'd have contacted us.
Kind Regards,
Joe

Rated 5 out of 5 stars

Helpful staff

Helpful staff. Stress free ordering. Lovely quality.

April 17, 2026
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Reply from The Brick Tile Company

Thanks so much for 5* review. We’re really glad you found the process stress free and are happy with the quality.

Rated 5 out of 5 stars

We ordered brick slips for a DIY…

We ordered brick slips and mortar for a DIY project to create a real-looking, fake fireplace with a bioethanol log burner. Couldn't be happier with the quality of brick slips and the result - people can't believe it's not real! The video guides on the website made the process super easy too. Would recommend!

November 17, 2025
The Brick Tile Company logo

Reply from The Brick Tile Company

Thanks so much for your great feedback! We’re delighted to hear how happy you are with the finished fireplace, it sounds like an amazing result. Glad the guides helped make it easy too!

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