Bridges Estate Agent Reviews 

245
•
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, professional, and friendly, ensuring that every single step of the housing journey is handled smoothly. Consumers also appreciate the prompt responses and consistent updates provided throughout the process, which significantly reduce the usual stress of moving. Some reviewers were not happy with communication issues, specifically noting delayed updates and a complete lack of proactive support during their transactions. A few other people also felt that certain interactions were unprofessional, describing difficult experiences and unhelpful responses from personnel when resolving problems.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are exceptionally professional, helpful,... See more

Service

People report positive experiences with service, noting that staff members are exceptionally helpful,... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful staff members who... See more

Response time

Reviewers mention positive feedback about response time, highlighting that consumers experienced fast,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Had a really great experience working with Bridges Estate Agents. The whole team was professional and efficient throughout, but I have to give a special shoutout to Matt Parsons — top lad!... See more

Rated 5 out of 5 stars

After using 2 other estate agents, Bridges (Hook) managed to book more appointments within the first 10 days than the previous agents put together! The sale process has been long but Kathy has been i... See more

Rated 5 out of 5 stars

I cannot rate Hayley enough, she’s been an absolute godsend throughout the whole experience. Always happy and helpful, nothing was too much trouble, always dealt with any worries immediately. She’s an... See more

Rated 5 out of 5 stars

Would highly recommend. Steve, Ben & Hayley were fantastic. Hayley you are awesome, thank you for chasing the chain for us and keeping everything moving, you’re a legend. Everything from start to f... See more


Company details

  1. Real Estate Agency

Written by the company

Bridges: Independent Local Letting & Estate Agents: Successfully selling, renting & valuing properties since 1991: Aldershot, Ash Vale, Farnborough, Farnham, Frimley, Fleet, Camberley, Hook and Basingstoke.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

245 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 27% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(245)

57 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ben Granville is Top Man at Bridges

Ben Granville is Top Man at Bridges, Ash Vale. He brings the village to life with his effervescence! He has a winning personality, his kindness to us and his endeavour to ensure a good sale was of paramount importance to him. He has a way of making people feel valued and relaxed in his presence. We had some challenging times yet Ben was always available to actively listen and helped to remedy situations for us with his amazing communication skills. His professionalism and polished appearance give the client a secure feeling in the knowledge that this gentleman has the client’s best interest at heart.
We would like to extend our gratitude to Ben and his team with sincere appreciation. May Ben and team (and those precious to them) enjoy good health, good luck and a generous sprinkling of happiness always. 🙏
Clive and Paullina (former Ash Hill Road residents)

September 27, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Impeccable service from Bridges Estate Agent

We have a property that we rent out through Bridges Estate Agent. The service we receive each time is impeccable. Kerry's assistance is meticulous and she is always responsive and helpful in booking engineers' visists. The outstanding service we received has incentivised us in extending the contract with the Tenants for another two years.
We strongly recommend Bridges Estate Agent to anyone looking to rent out or to sell/buy property. Best Reagards.

September 23, 2025
Unprompted review
Rated 1 out of 5 stars

Shop around…

They showed NO enthusiasm or interest in selling our property in Woking and was a waste of three months! There is nothing more to say. Most of the phone calls was us chasing them for a response. Stay away or advertise with multiple agencies if possible.

September 21, 2025
Unprompted review
Rated 5 out of 5 stars

Huge thank you to Jasmine Robinson at…

Huge thank you to Jasmine Robinson at Bridges Estate, Farnborough. She was professional but so personable at the same time and really took the time to listen to our requirements for our next forever home. Nothing was too much trouble, she kept us informed and updated at every stage and happily made time to do second viewing.

Due to my son’s work relocation - we had to walk away from the fantastic house Jasmine showed us. We would definitely recommend anyone moving to Farnborough to ask for Jasmine at Bridges.
Thanks so much - you’re a star!
Mr & Mrs Bath

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Matt Bozier was exceptional.

Matt Bozier was exceptional.

He kept us up to date throughout the entire process, was readily available to take calls and always called back promptly, making the purchase process far less stressful.

Thank you Matt, and Bridges team

June 6, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Bridges were amazing!

Rebecca and Owen at Bridges were amazing during our first house purchase!

Rebecca knew what was happening more than the solicitors! Every time I had an issue I called before Rebecca before my solicitor. Knowledgeable, friendly, sympathetic, couldn't have asked for a better sales progressor!

Thanks Rebecca, Owen and the rest of the Bridges Aldershot team!

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

A huge thumbs up ! 👍🏻👍🏻👍🏻

All the team at Bridges Ash Vale have been awesome from beginning to end ! We exchanged today after a long 7 months slog when I nearly chucked the towel in a couple times !
Ben and Ben .. thanks for your hard work , customer service and energy and humor throughout this journey !
Big shout out to Hayley there too , she kept us in the loop with all info and communication for the later half ! Great service !
I would 100% recommend anyone to use Bridges ! Fabulous people !
Many thanks , Gem and Rob

June 5, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Incredible service by Matt Bozier

Thank you Matt for all your help and support during my house purchase. You continually kept me in the loop and were both responsive and helpful throughout. You continually pushed forward by networking with all parties to reach a completion date. Nothing was ever too much trouble and I really appreciate the amazing service you gave me. I can't rate Bridges or your service highly enough. Many thanks for everything.

May 31, 2025
Unprompted review
Rated 5 out of 5 stars

Over and above

As first time buyers we are very greatful to the team in Ash vale especially Hayley she helped guide us through the process with ease, we were keen beat the stanp duty and Hayley made that happen, her guidance support and advise guided us through. Even when she was off for a few days she told us what we needed to do and checked in. We can't thank her enough of what she did for us.

March 28, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Bridges estate agents

I recently completed a house sale with Bridges estate agents.
I can honestly say the service received from them was excellent.The phone was always answered and all my queries were dealt with promptly.
Luke especially was a great help when it felt like it was all going wrong.

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

Sold on first viewing!!!

If you are selling your home in Hook you HAVE to go with Bridges! They sold our flat on first viewing - they are worth every penny! Kevin came out a couple of times to talk us through the process then took fabulous photos of our flat! He was so nice & made the early process a breeze. We were so excited to get our first viewing & even more shocked when they sold our flat full asking price on the first viewing!! Kathy then took us on at Bridges to get us through the sale process & she has been fabulous! Nicest lady & incredibly helpful getting our exchange over the line. It's so nice to feel supported & like you have someone fighting your corner helping you every step of the way. We cannot thank you enough Kathy you are brilliant! Thank you Bridges for everything - we are so happy.

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

My experience with Bridges agents

My experience with Bridges agents, at the Ash Vale branch was made great by Hayley Levy. I wouldn’t have been able to make my new home purchase possible without all her amazing work. I don’t think it would have got over the line without the excellent service. I was called and kept up to date every day and will always be grateful. It’s taken a while to get straight and take the time to write my review, that’s 100% deserved. Thank you to Hayley.

November 23, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Bridges have been excellent at pushing my sale across the line. There were many issues in the way but all dealt with calmly and expertly. A big thank you to Hayley Levy who with skill, grace and humour kept everything going.
Also a shout out to the rest of the team for their part in all of my journey

May 21, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

The Amazing Hayley

The sole reason I would you bridges again is Hayley, the Sales Progressor. She sang from the same hymn sheet as me and was completely on board and ready for action whenever I needed her, often already actioning what I needed before I had spoken to her! We had an incredibly fast sale and that was all down to her. Thanks so much Hayley, you made what is often a horrendous experience, fast and easy as well as adding humour in along the way!

December 13, 2024
Unprompted review
Rated 5 out of 5 stars

Bridges Estate Agents Farnborough

We sold our property through Bridges Estate Agents in Farnborough and we felt looked after from the beginning. Our valuation was dealt with by Terry and I knew from the minute I met him we had chosen the right estate agents. From being kept in the loop about viewings from the team and answering emails/ phone calls with any questions we had.

Luke took over once we had sold our house and he kept us well informed throughout the whole transaction. Answering any emails or phone calls with any questions we had in a timely manner. Luke remained a professional manner throughout, making sure he dealt with all queries the same, no matter how small or silly they where, that didn't matter to him.

Thank you to the whole team for everything they have done!

May 21, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look