Briefly Reviews 

147
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that obtaining temporary insurance is remarkably quick, straightforward, and easy to set up for various needs. People also appreciate the competitive pricing, fair costs, and the helpful support team readily available via live chat. Users emphasize that navigating the platform is seamless and makes finding short-term coverage stress-free. Some reviewers were not happy with the pricing structure and experienced difficulties when trying to secure quotes for their vehicles. Consumers noted frustrating verification requirements, like being asked for pictures despite providing full details, and felt that getting support was challenging.

What people talk about most

Price

Reviewers mention positive feedback about price, consistently highlighting that quotes are very competitive... See more

Service

Users describe positive interactions with service, highlighting great prices and fast temporary cover.... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the efficiency and friendliness of the... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the platform is very... See more

Value for money

Customers had positive experiences with value_for_money, reporting excellent service and affordable rates... See more

Reviews shaping this summary

Rated 4 out of 5 stars

don't like using this type of service but application was quick and painless. 12 quid for 24 hrs, is that good? this type of operation always gives me the data protection heeby-jeebies

Company replied

Rated 4 out of 5 stars

I had problems with the online cancellation form but was able to do an online chat and the lovely lady went above and beyond for helping me

Company replied

Rated 4 out of 5 stars

This is the 2nd time I have used Briefly and find them so easy to use and fast no messing.’ Even the chat service was quick at answering. The only thing with me I purchased a policy for a week and... See more

Company replied

Rated 4 out of 5 stars

Gave me what I wanted. Competitive prices, although it does fluctuate upwards too often.

Company replied


Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Commercial Insurance Company

Written by the company

Briefly is a fast, flexible motor insurance provider offering temporary car and van cover from 1 hour up to 28 days. As part of the Acorn Group, we specialise in short-term insurance products that help drivers get on the road quickly and confidently. Whether you need cover for borrowing a vehicle, test driving, or driving a newly purchased car, our streamlined platform makes it easy to purchase insurance online in minutes. We also offer impound insurance policies, helping drivers meet legal requirements and retrieve seized vehicles without delay. Our mobile-friendly quote journey is designed for speed and simplicity, with insurance documents available immediately and clear, transparent terms. We focus on delivering a hassle-free experience with flexible cover options tailored to your needs. At Briefly Cover, we’re committed to making temporary motor insurance straightforward, affordable, and customer-focused. With responsive support and a user-first approach, we help drivers get insured quickly and safely. Whether you need insurance for a few hours, a weekend, or nearly a month, Briefly is your trusted solution for short-term motor insurance in the UK.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

147 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(147)

115 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic app and company insurance is…

Fantastic app and company insurance is so cheap and easy I keep using. I recommend to everyone I know

January 12, 2026
Unprompted review
Briefly logo

Reply from Briefly

Good Morning Leigh,

Thank you so much for your fantastic feedback! We’re thrilled to hear you found our insurance easy to use and great value. It’s wonderful to know you keep coming back and even recommend us to other, that means a lot to us.

Have a great day!

The Briefly Team

Rated 5 out of 5 stars

Needed quick cover and set up fast

Needed quick cover and set up fast. When I needed to cancel they cancelled. Cant ask for anything more. I mean mabey air freshener?

Some people

January 6, 2026
Unprompted review
Briefly logo

Reply from Briefly

Hello Stephen,

We are pleased you were able to get cover quickly and could cancel when your plans changed. Thanks for the suggestion, we will have to look into that!

The Briefly Team

Rated 4 out of 5 stars

Gave me what I wanted.

Gave me what I wanted.
Competitive prices, although it does fluctuate upwards too often.

September 12, 2025
Unprompted review
Briefly logo

Reply from Briefly

Hello Adrian,

Happy to hear Briefly insurance met your needs on this occasion

Have a great day!

The Briefly Team

Rated 5 out of 5 stars

They are amazing a real pleasure to…

They are amazing a real pleasure to meet Jamieleight , very liable and beautiful experience.

December 15, 2025
Unprompted review
Briefly logo

Reply from Briefly

Hello Virgil,

Thank you for your excellent feedback and 5 ⭐️ review!

Have a great day!

The Briefly Team

Rated 5 out of 5 stars

Absolutely amazing service would highly…

Absolutely amazing service would highly recommend. I usually use Cuvva but this is so much better!!!

December 10, 2025
Unprompted review
Briefly logo

Reply from Briefly

Hello Christopher,

Wow, this absolutely made our day! 🎉

We love hearing that we’ve raised the bar for your experience. Switching from another insurer and finding us “so much better” is the ultimate compliment, thank you! We hope you'll enjoy all the great features that are still to come!

Have a great day!

The Briefly Team

Rated 5 out of 5 stars

Definitely recommend

Absolutely wonderful, I am collecting a car today and with my insurance starting tomorrow, it was easier to get day insurance... The price is fair and the cover is brilliant. I will definitely return to this if needed in the future. Honestly, I would definitely recommend using this company. It was fast and easy and same day for the policy, which makes it easier for new drivers or collection of a car so much easier! I'm chuffed that I'm able to collect my new car today without hassle or the awkward conversations over the phone, can be easily done online. Thankyou so much.

December 1, 2025
Unprompted review
Briefly logo

Reply from Briefly

Hello Lou,

We are glad that Briefly was able to help with getting you insured and on the road before your annual policy begins.

Enjoy the new car!

The Briefly Team

Rated 1 out of 5 stars

Absolute crap

Absolute crap. Firstly you have not replied to my queries and secondly, it took such a long time for my bank to be able to verify my payment to you that I lost interest and went elsewhere. It was like I was dealing with a scammer. Thirdly, you seem to be ignoring me when I tried to insure my car with you. You are an utter shambles.

September 18, 2025
Unprompted review
Briefly logo

Reply from Briefly

Hello Roy,

We have requested more information to look into this for you. Please respond at your earliest convenience so a member of the team can get in contact with you.

Thanks,

The Briefly Team

Rated 5 out of 5 stars

Highly recommended

Such a simple easy to use site with very reasonable prices and super quick temporary car insurance to get you on the road when an annual policy is not needed. Would definitely recommend and use again.

November 29, 2025
Unprompted review
Briefly logo

Reply from Briefly

Hello

Thank your for the excellent feedback and 5 ⭐️ review! Happy to hear you would recommend Briefly and were happy with the price

The Briefly Team

Rated 5 out of 5 stars

Quick and easy

Quick and easy
Cheapest

November 28, 2025
Unprompted review
Briefly logo

Reply from Briefly

Hello Afton,

Thanks for your 5 ⭐️ review!

Have a great day

The Briefly Team

Rated 5 out of 5 stars

Excellent service from start to finish …

Excellent service from start to finish Excellent rates and instant cover would highly recommend 👌

November 20, 2025
Unprompted review
Briefly logo

Reply from Briefly

Hi Andy - thanks very much for leaving a great review. We really appreciate that.

Briefly

Rated 5 out of 5 stars

Sick of annual and used this so…

Sick of annual and used this so convenient just put driving licence number in purchase fair price too and your away

November 25, 2025
Unprompted review
Briefly logo

Reply from Briefly

Hi Andrew - we're pleased that Briefly works for your needs! Thanks for the positive review.

Briefly team

Rated 5 out of 5 stars

1st time

First time I have ever needed cover for such a short period very easy to use

November 4, 2025
Unprompted review
Briefly logo

Reply from Briefly

Hi allisonjoe - thanks for taking the time to leave a review and for your positive feedback,

Briefly

Rated 1 out of 5 stars

Avoid at all cost

The app changed the value of my car from 3000 to 300 yet they continued to sell me fully comp insurance with a 500 excess then tried to blame me when I complained. This is still ongoing

October 20, 2025
Unprompted review
Briefly logo

Reply from Briefly

Hi Abdy - sorry this has been frustrating.

Our system is set-up so that we don't quote if the vehicle value is less than the excess - so this situation shouldn't arise.

We'll reach out and try and get this resolved for you.

Briefly

Rated 5 out of 5 stars

Older but careful

Easy to access, catering for the older more careful driver. All worked out well.

November 11, 2025
Unprompted review
Briefly logo

Reply from Briefly

Hi Mr Cook - Thanks very much for your positive review. We're glad we met your needs.

Best regards,

Briefly

Rated 1 out of 5 stars

You guys are very expensive

You guys are very expensive, even though my car was in great condition and bought from dealership, I told customer care if I can get any discount and I was ready to share pics of car but not luck. And ended up buying high value insurance, you guys should improve service for customers whose car in great condition.

September 27, 2025
Unprompted review
Briefly logo

Reply from Briefly

Hi Rais,

We only sell via the briefly website. We provide you with an insurance quote based on the information you give in the sales journey. Our customer service team can help with any issues or problems but do not provide discounts or sales.

Sorry we couldn't provide you with a price that was acceptable.

All the best,

Briefly team

Rated 5 out of 5 stars

My car has been written off in flood

My car has been written off in flood. It took approximately 10 mins to complete the information and obtain insurance. able to drive immediately.
The site is easy to navigate.
I would recommend this company, and wouldn't hesitate in using them again should the need arise.

November 19, 2025
Unprompted review
Briefly logo

Reply from Briefly

Good morning Jennifer,

Really sorry to hear that your car was written off in a flood. Given the circumstances we are extra pleased that Briefly was able to get cover sorted for you quickly and easily! Thanks for the 5 ⭐️ review!

The Briefly Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look