Absolutely no communication
Absolutely no communication. No updates to order online. Can't reach anyone by phone or through email. Definitely avoid at all costs.
February 27, 2026
Unprompted review
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Company details
Written by the company
Brigade Packaging is a leading supplier of glass and plastic packaging and container products to pharmacies, laboratories, veterinaries and dispensaries in the United States.
Contact info
Suite #12237, 8 The Green, 19901, Dover, United States
- 302-401-1711
- info@brigadepackaging.com
- brigadepackaging.com
2.2
Poor
15 reviews
Hasn’t replied to negative reviews
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Poor to No communication. still has my money and no contact or way to contact them anymore.
Ordered October 28th. I reached out to them mid November wondering where items were. they sent me an email said its shipped and hell email me tracking number. next week I emailed again wheres the tracking? he said I'll email it right to you. yet another day goes buy again. I get them finally with the wrong case of jars. emailed immediately. same terrible communication. said I just return them to Container & Packaging...Hmmm! ok so they received it on Jan 9th and I'm still waiting for my refund and it's February 9th. I've opened a case against them now. if they would answer the phone or emails this could have been fixed. Just buy from container and packaging instead.
October 28, 2025
Unprompted review
Buyers beware!
I placed my order in November and I still haven't received anything. I tried to communicate to check in and there was a quick call which was confusing. No solution was ever made. Here we are on the last day of January and still haven't received what I ordered. I'm very unsatisfied with Brigade Packaging.
January 28, 2025
True customer satisfaction
We looked all over for a company that would sell us the pop tops for these medication bottles. We use them in Vials of Life. Brigade has them and sells them to us even though we may only order every 3 years. Nice to have a company that works with us.
May 15, 2024
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It took almost a month before I got my…
It took almost a month before I got my order. I would send messages and it would take weeks before I would get a response
February 7, 2024
Sent me phillips rx tubes
Sent me phillips rx tubes , didn’t order that brand ,,, ordered blunt tubes
If you were replacing what i ordered should have told me ahead of time .
May 7, 2023
Reply from Brigade Packaging
Apologies, Shawki. We thought any brand of tubes will work for you. Will make sure that we won't ship branded packaging items to you from here on.
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Great!
This was our first time ordering from Brigade Packaging. Our order came in a sturdy box that was packed better than any box we've ever received. Everything was intact and received in a timely manner. I'm sure we will order again.
February 1, 2023
Reply from Brigade Packaging
Thanks for the positive review. Glad to help you.
Quicker turnaround time from order to…
Quicker turnaround time from order to receive would be great
November 14, 2022
Reply from Brigade Packaging
Thanks, Mark.
I havent gotten my whole order yet
I havent gotten my whole order yet! Last order took a long time too. My 1st few orders no issues so please keep customers updated I've sent emails and calls tell me on the way but no tracking no package.
I would have given 5 stars off my 1st orders and probably 5 again if there was better customer service on where my product was.
September 3, 2022
Reply from Brigade Packaging
Hi Karen, hope you received all the items from September 2022 order. Thanks for placing new order in May 2023. Can you please update the 1 star review. It will help our small business.
Reply from Brigade Packaging
Thanks for the positive review, Kyle.
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Still no shipment update ordered weeks…
Still no shipment update ordered weeks ago can’t even remember.
But after receiving an email with reimbursement I guess they have good customer service
March 6, 2022
Reply from Brigade Packaging
Unfortunately, the product went out of stock just a few minutes after we received your order online and had to wait for 2 weeks for the new stock to arrive. So, we have issued a full refund. You will get the refund in 2-5 working days. Apologies for the inconvenience caused. If you have any other questions, please write to us at info@brigadepackaging.com
Thank you.
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