Bright Advice - Mortgages By Design Reviews 

843
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, approachability, and extensive knowledge, making complex financial decisions much easier. People frequently highlight the excellent service, noting efficient processes, clear communication, and proactive support throughout their journey. Many consumers appreciate the personalized approach, with advisors going above and beyond to understand unique needs and ensure the best possible outcomes. Reviewers also frequently mention securing excellent deals and rates, highlighting how the company makes the entire process smooth and stress-free.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, helpfulness,... See more

Service

Customers had positive experiences with service, consistently reporting excellent and professional support... See more

Customer service

Consumers find customer service to be positive, highlighting the professionalism, clear communication, and... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and efficient... See more

Price

Clients share positive opinions on price, often highlighting attractive and competitive rates. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have worked with Rachel Black for nearly 10 years now, from our first mortgage to securing our latest home. She is so incredibly down to earth and understands the challenges and concerns we all fac... See more

Rated 5 out of 5 stars

Philip Chandler has provided, over the years, excellent mortgage advice and focuses on getting the optimal product every time. His colleague, Freya Chalmers, provides the best client support you could... See more

Rated 5 out of 5 stars

Fantastic experience using The Bright Team, specifically John and his able assistant Freya . A specific mortgage was required and this was delivered with ease, on time and exactly when needed for a h... See more

Rated 5 out of 5 stars

Andy Bird was exceptional when dealing with the renewal of our life insurance policies. Kept us informed of the progress all the way through. Could ask him any questions via email or phone and they we... See more


Company details

  1. Alternative Financial Service

Written by the company

Here at Bright Advice, we work with our clients to help them take control of their finances, offering tips on how to reduce debt and ensuring the foundations are there for them to increase their wealth. All of our financial, mortgage and insurance advice is based on protecting your future. Bright Advice is a small enough firm to give you a personal service, and as part of the Quilter Financial Planning network, we have access to exclusive mortgage rates and insurance schemes not available on the High Street. We work closely with our clients to get to know them. The more we understand about our clients the more we can help them to maintain their lifestyle and increase their wealth. Our vision is to be the most trusted provider of financial advice throughout your lifetime.


Contact info

4.9

Excellent

TrustScore 5 out of 5

843 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(843)

105 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great advice from friendly & experienced experts.

I was referred to Sarah by my daughter following the expert advice Sarah gave her and also in securing her first Mortgage. I could not have asked for more from Sarah myself when I engaged her services when deciding to downsize. Sarah’s friendly, open and relaxed approach, together with her expert knowledge and advice and attention to detail - and clarity in explaining the various options - made the whole journey of obtaining just the right Mortgage - aligned to our financial requirements - far more comfortable and certain than we had expected. Sarah referred us to Andy for Life Insurance protection advice, and he has been extremely helpful and clearly also an expert in his field. I would certainly recommend Bright Advice.

April 25, 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hi Martin,
Thank you for taking the time to share your feedback with us. We really appreciate it and we're so glad that you had such a great experience with Sarah and the bright team!
We look forward to helping you again in the future.

Rated 5 out of 5 stars

Seamless service

Mark and the team at Bright were extremely helpful and knowledgeable,talking us through our various options and ensuring we ended up a product which completely fitted our need.
They supported us throughout the process and delivered a seamless service. Would highly recommend and would definitely use in the future.

March 28, 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hi Mr Serjeant,
Thank you for sharing your feedback with us!
We are so pleased that you've had such a great experience with Mark and the team, and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Great services as usual.

Great services as usual from Mark Edwards and his team. He pushed through a remortgage and a buy to let in a matter of weeks to ensure we completed before the stamp duty increase. Thanks guys!!

March 25, 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hi Simon,
Thank you for taking the time to share your feedback with us!
We are so pleased that you had such a good experience with Mark and the team, and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Another great experience with Bright Advice

Paul has been great as always getting us the best option for our mortgage and this time round Evie was great at keeping us updated and checking in especially when things regarding our property purchase were dragging on - she kept in touch and reassured us on timings with our offer. Both Paul and Evie were lovely to deal with - friendly, informative and flexible with times for phone calls which is always appreciated with busy home/work lives! They took the stress away from us having to do the market research and applications etc. Super service!

March 25, 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hi Hollie,
Thank you for taking the time to share your feedback with us. We are so pleased to hear that you had such a great experience with Paul and Evie here at Bright, and we look forward to helping you again in the future!

Rated 5 out of 5 stars

Terrific service

Terrific service. Informative, reliable. Its the second time we dealt with Chris at Bright advice and the service continues to be great!

April 16, 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Thank you for taking the time to share your feedback with us. We are so pleased that you had such a great experience with Chris and we look forward to helping you again in the future!

Rated 5 out of 5 stars

The whole process was made easy thanks…

The whole process was made easy thanks to Andy and the team at Bright advice. Everything was broken down and explained clearly, so it was easy to understand the different types of policy’s and the pricing. Have always found the admin team great to deal with as well.

March 10, 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hi Dan,
Thank you for taking the time to share your feedback with us. We are so pleased that you had such a great experience with Andy and the team here at Bright and we look forward to helping you again in the future!

Rated 5 out of 5 stars

We’re incredibly grateful to Chris…

We’re incredibly grateful to Chris Cocksedge for his outstanding support throughout our mortgage process. Our financial situation was quite complex, but Chris was kind, patient, and exceptionally helpful every step of the way. He went above and beyond to find us the best mortgage deal possible, and we truly believe it wouldn’t have been achievable without his expertise and dedication. Highly recommend his services to anyone looking for honest, professional, and personalized mortgage advice.

November 18, 2024
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hi Krishni,
Thank you for sharing your feedback with us. We are so pleased that you've had such a great experience with Chris, and we look forward to helping you again in the future!

Rated 5 out of 5 stars

Brightadvice was great

Brightadvice was great! Mark is very helpful and easy to reach whenever needed. His team is very friendly and dedicated as well.

April 11, 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hi Jahalu,
Thank you for taking the time to share your feedback with us.
We are so pleased that you've had such a great experience with Mark and the team and we look forward to helping you again in the future!

Rated 5 out of 5 stars

Fantastic customer service- as always!

We have used Bright Advice for numerous years and their customer service is fantastic.

I don't have to think about when my mortgage is due for renewal as I know Bright Advice have everything covered and reach out to keep us in the loop throughout the term of our mortgage to make sure we are still getting the best deal. Huge thanks to Mark who has always been on the other end of the phone or email to answer any questions we have. Highly recommend.

April 9, 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hi Cara,
Thank you for taking the time to share your feedback with us, we really appreciate it.
We are so pleased that you had such a great experience with Mark and the team here at Bright, and we look forward to continually helping you in the future!

Rated 5 out of 5 stars

New Mortgage 2024-2025 purchase

Mark was extremely patient and informative regarding our mortgage options and purchase. We explored multiple options with him throughout the past year, and Mark was able to get us the best deal possible for us and also a plan for the future. I have used Bright Advice before, and look forward to working with them again.

February 24, 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hi Lucie,
Thank you for taking the time to share your feedback with us. We truly appreciate it and we're so glad that you had such a good experience with Mark and the team.
We all look forward to helping you again in the future!

Rated 5 out of 5 stars

Multiple Mortgages Completed Simultaneously

Chris did multiple mortgages for me (all 5) at the same time. He was always on hand when I needed questions answered - nothing was too much for him. His service is also prompt and he always delivers on time. He has great experience and knowledge in his field, which is why I keep returning for his services.

April 4, 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hi Selina,
Thank you for sharing your feedback with us. We're so pleased that you had such a great experience with Chris and the team at Bright and we look forward to helping you again in the future!

Rated 5 out of 5 stars

Rachel and Cyera have been great

Rachel and Cyera have been great. We have used them before and will continue to do so. Highly recommended.

March 7, 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hi Steve,
Thank you for sharing your feedback with us.
We're so pleased that Rachel & Cyera have looked after you and we look forward to helping you again in the future!

Rated 5 out of 5 stars

Great dealing with John and Evie

Great dealing with John and Evie - thanks!

April 1, 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hi Jon,
Thank you for sharing your feedback with us. We're so pleased that you've had a great experience and we look forward to helping you again in the future!

Rated 5 out of 5 stars

Fantastic service and advice

Mark and his team have been absolutely fantastic throughout the process of buying our house. Always happy to discuss and advise on the many hurdles and delays that I experienced (as house was probate). I would 100% recommend Mark it was so reassuring to know he was doing his best for us and he managed to secure us a great rate too.

March 28, 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hi Mark,
Thank you for taking the time to leave us a review - we really appreciate it!
We are so pleased that you've had such a good experience with Mark and the team here at Bright, and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Mark was fantastic with advice and…

Mark was fantastic with advice and following up for us on our first home. Highly recommend Mark and Bright advice. As a first time buyer, you can't go wrong.

March 26, 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hi Finbar,
Thank you for taking the time to leave us a review - we really appreciate it!
We are so pleased that you had a good experience with Mark and the team, and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Feedback for Paul Murfitt

Feedback for Paul Murfitt – Mortgage Advisor

We would like to express our sincere appreciation for the excellent service Paul Murfitt provided throughout our mortgage process. From the very beginning, Paul demonstrated outstanding professionalism, knowledge, and dedication, making what can often be a stressful experience feel smooth and manageable.

His clear communication, prompt responses, and expert advice ensured we fully understood our options and felt confident in our decisions. Paul went above and beyond to find the best mortgage deal for us, keeping us informed at every step and making the entire process seamless.

We are truly grateful for his support and would highly recommend his services to anyone looking for a reliable and knowledgeable mortgage advisor. Thank you, Paul, for making this journey so much easier for us!

Best regards,
Anjana Darwin

March 10, 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hi Anjana,
Thank you for taking the time to leave such a detailed review - we really appreciate it!
We are so pleased that you've had such a great experience with Paul and the team here at Bright Advice, and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Chris and Cyera were wonderful at every…

Chris and Cyera were wonderful at every stage of the house buying process. I can't thank them enough. Exemplary.

March 1, 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hi James,
Thank you for taking the time to leave us a review - we really appreciate it!
We are so pleased that you had such a great experience with Chris, Cyera and the team and we look forward to helping you again in the future.

Rated 5 out of 5 stars

John and the team were very helpful and…

John and the team were very helpful and able to guide us through every aspect of our new mortgage and any risks and give us advice and support where needed. Great company to work with end to end.

March 21, 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hi Richard,
Thank you for taking the time to leave us a review - we really appreciate it.
We are so pleased that you had such a great experience with John and the team and we look forward to helping you again in the future!

Rated 5 out of 5 stars

Clear, concise friendly and no pressure- recommend 100%

We have recently remortgaged, and also taken some life insurance and critical illness cover with Bright. James was friendly extremely easy to talk to and he explained our options clearly without any jargon and never made us feel pressured into anything.
Cyera on the admin side was fast efficient and friendly to deal with also. Definitely recommend 100%

February 12, 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hi Maisie,
Thank you for taking the time to share your feedback, we really appreciate it!
We are so glad that you've had such a good experience with James & Cyera, and we look forward to helping you again in the future.

Rated 5 out of 5 stars

John is the best.

John is the best.

He asked questions to determine which deal was best suited to us.

He even went above and beyond to help us with other house matters.

I highly recommend using John at Bright.

Thanks

February 1, 2025
Unprompted review
Bright Advice - Mortgages By Design logo

Reply from Bright Advice - Mortgages By Design

Hello!
Thank you for taking the time to share your feedback with us - we really appreciate it.
We are so happy that you've had such a good experience with us and we look forward to helping you again in the future!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look