Brighterly Reviews 729

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and teachers for their patience, kindness, and engaging teaching methods, which make learning enjoyable and effective. Many people highlight the significant improvements in their children's understanding and confidence across various subjects, particularly math and English, attributing this success to the supportive and adaptable approach of the educators. The overall service and product are frequently described as excellent, with consumers appreciating the flexibility and the positive impact on their children's learning. However, some customers also noted issues with customer service, describing follow-up calls as aggressive and pushy. A few other people felt that the demo lessons were more focused on sales than actual teaching, and some experienced difficulties with communication, including language barriers with certain tutors and inconsistent information. There were also occasional reports of technical issues, such as blurry transmissions, and some found the tutoring level to be too easy or not engaging enough for their child.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising their professionalism, patience, and engaging... See more

User experience

Users describe positive interactions with user experience. Many reviewers highlight the platform's ease of... See more

Service

Reviewers highlight positive aspects of service, with many praising the flexibility in scheduling and the... See more

Product

Customers consistently note positive experiences with the product. Many reviewers describe the program as... See more

Customer service

People report ambiguous experiences with customer service. Many customers express frustration with the lack... See more

Based on these reviews

Rated 5 out of 5 stars

We have two amazing tutors. Mr Nathaniel and Miss Victoria. They are patient, kind, and caring. They explain and ask questions to check for understanding. They allow some time for “ice breakers” (fun... See more

Rated 5 out of 5 stars

My daughter usually dislikes reading and studying, so it has always been a challenge to keep her engaged with learning. Since starting classes with Mr. Sam at Brighterly, that has completely chang... See more

Rated 5 out of 5 stars

I’m so glad I choose brighterly for my granddaughter. It took her a little bit to warm up to the teacher. The teacher made her feel so comfortable, confident the way he explained everything to her he... See more

Rated 5 out of 5 stars

We were really very pleased. Our daughter is just learning English and thanks to lessons, her English reading, writing and reading comprehension skills have improved greatly. Our teacher is very pati... See more


Company details

  1. Educational Institution

Written by the company

Brighterly is an online math and reading platform offering live 1-on-1 classes for students in Grades 1–9.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

729 reviews

5-star
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1-star

Replied to 88% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Ms Sheena was amazing

Ms Sheena was amazing! My daughter really liked her for the demo class, sadly I’m realizing I was being a little delusional thinking I could afford to pay for these tutoring lessons 🥹 financially in the rocks right now. But once I have the stability again will definitely be investing in this

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

A different perspective.

My son enjoyed the way he was being taught. He mentioned that the learning method made problems easy to understand. I think he did well for the first meet, and will flourish if he chooses to continue using Brighterly to give him another perspective of learning

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

I am so grateful I signed up!

Before I signed up for Brighterly, I really struggled to connect with my 3rd grade son positively about math. It really placed stress on our relationship. My son hated math! I was apprehensive about signing up, but I am sincerely so relieved I did. I mean WOW! The difference in my son in just a few months is mind blowing! We were paired with Nadel, and she has far exceeded my expectations! She is supportive, loving and firm when my son needs it. I don't know what I'd do without her. My son now LOVES math and is excited to jump online with her. He is now seeking me out to quiz him! Who would have dreamt that would ever happen! Not me for sure! This program is amazing! Highly recommend! I should also mention my son recently received an award in school for math! Thank you Nadel! YOU ROCK!

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Lukas’ tutor Mad. Fe

Lukas’ tutor Mad. Fe is amazing. We’re so happy so far. My son is always excited to join her math lessons, and he really enjoys the class. She’s very kind and explains everything in a way he understands. I have a great feeling about this, and my son is already feeling more confident and happy

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

The teacher was amazing and the program…

The teacher was amazing and the program is outstanding however I just can not afford it as a single parent it does not fit my budget hopefully it will become affordable to the single moms looking to help there children excel and get better in the future

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Marc Shane was Awesome with my son

Marc Shane was Awesome with my son! He was very engaging and very encouraging and explained things so my guy could understand- If we move forward with this program we definitely want Me Shane to be our ELA teacher if possible

March 19, 2026
Unprompted review
Rated 2 out of 5 stars

I was very excited to have my daughter…

I was very excited to have my daughter enrolled in tutoring. The introduction and assessment went great, and I was really looking forward to the sessions. However, we’ve experienced ongoing internet issues with the tutors, including a few cancellations and sessions being cut short due to connectivity problems. I was told that the time would be credited back, but at this point, I don’t feel confident re-enrolling. The tutors were friendly and very inviting, and we had a great initial experience. However, the ongoing internet issues and repeated cancellations did not sit well with me. Unfortunately, the inconsistency made it difficult to continue, and I will likely be looking into a more reliable option moving forward.

March 17, 2026
Unprompted review
Brighterly logo

Reply from Brighterly

Hi Miata!

Thank you for bringing this to our attention.

We completely understand how frustrating it is when a lesson is interrupted due to technical issues, and we’re very sorry for the inconvenience this caused.

Please know that we are currently reviewing the situation internally to understand what went wrong on the tutor’s side and to help prevent this from happening again.

Our Educational Department treats cancellations and disruptions very seriously and takes prompt action whenever such cases are reported.

We’ll also be reaching out to you directly with next steps, including how we can make up for the disruption. Thank you for your patience and understanding.

Kind regards,
Brighterly Team

Rated 5 out of 5 stars

Brighterly has helped my child…

Brighterly has helped my child understand math a lot better. Teacher Mark is amazing at breaking down equations step by step to help problem solving easier. Thank you Teacher Mark for your help, patience and making math fun again!

March 11, 2026
Unprompted review

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