Brighterly Reviews 728

miss Neptune helped me a lot with my grades

Great experience, my very first time of online tutoring. They did work great with my son.

You ask me to make my kid take an assessment that your demo instructor who is not a real teacher doesn't even look at before they meet. The demo lesson is more of a selling session than a demo. When asked a question, my daughter answered it and rather than ask for more details. The Demo teacher proceeded to give her the details I guess he had on his key. When I asked about certification because it says all teachers are certified, he said they were. I asked under what entity? He said oh no...they are all STEM certified...well I ask what does that have to do with with ELA...he answered that STEM does a little with ELA (wrong) and his whole intent was getting me to pay. Unhappy to have wasted my time. He was polite...that's why I gave it a 2 instead of a 1

Jemma was a good tutor and she has been doing well with Ace.

The teachers were on camera and listened to our concerns.

The Teacher are kind but direct,all the on-boarding team and problems solving team are so effective and nice

The demo lesson was super boring and not anything close to what kids are learning in school. They said it was an assesment but we wanted to see the actual program to see if it was a fit. My daughter said no!

The time and interaction during my daughter’s session was absolutely incredible. I appreciate the time put in. Unfortunately , at the moment I just cant afford to pay for getting my daughter the help that she really needs.

The demo teacher was wonderful. The false advertising was not. They target single moms and make it seem like this is affordable and it is simply not affordable!

It’s good .I wish I could get a demo class and also the price could be little less.like around 17 to 18$

We had a wonderful experience and found the pricing to be very fair. We’re incredibly thankful we found Brighterly and highly recommend it!

Love Brighterly! JerryAnn is the best. My son is very receptive to her tutoring and he is retaining more since we started. I plan to add a day because this is exactly what we need especially with my son going into 6th grade !

It was a positive experience overall, and I think the program itself is a great idea. However, I did find that the tutors had very strong accents and were not native English speakers, which I don’t think is ideal for an ELA-focused lesson. That said, they were very kind, patient, and gentle with my daughters.

Demo class was not good. Accent makes it hard to understand.

I was so impressed with the tutor and how it was handled.
My son learnt a lot on ELA just within that short time
Thank you so much
I hope to sign him up

I liked the concept of this very much. The tutor was great and very sweet, but there were a couple of times where we couldn’t understand what she was saying due to her accent. Also, the demo session froze 20 min. in. Afterwards I purposely waited to get a call from an agent to further explain the subscription and to ask questions. I saw reviews about not being able to cancel and that they only pause your subscription and keep your card on file.

When I was speaking to the agent named Maya, she didn’t have the best bedside manners. She responded “do you hear me?” at one point in the call in which I responded that I can. When I asked her about the subscription and cancelling, she told me that it will auto renew once the program is done, which I don’t understand why if I am only agreeing to pay for the initial months selected. She said that she could send me a link and if I subscribed through it, it wouldn’t renew but I could always reach out to get the same deal if I wanted but the prices may change for the other packages later.

I told Maya that I would prefer her to send the link. When I asked her where they were based out of she said Las Vegas. I lastly asked if there was a way to obtain a tutor who didn’t have an accent and the line disconnected and I NEVER got a call back or an email link. Not happy and this really has me second guessing on using them.

Update: I did receive a call back from Maya a couple of hours later stating that she lost connection with me and then she had gotten busy with calls. She was able to answer my questions and provided me the link to make my payment. She also sent me a screenshot via email letting me see that I was not set up for reoccurring payments after the sessions were completed. She also stated that they do not keep your card on file. My son really enjoyed his trial class and I’m excited to see him improve in his reading.

Micheal was amazing help my daughter comfortable to learn & complimentary her during lessons . Thank you

The instructor was so patient and kind. My child was really engaged and liked it.

but it is way to expensive for
a single mom but we loved it. Wish I
could afford

My baby is enjoying her teachers and she has started achieving good scores in school, thanks.