BrightHR Canada Reviews 204

I would like to express my sincere appreciation for Syed from BrightHR, who has been incredibly supportive throughout the implementation process of our new HRIS system. From the very beginning, Syed has demonstrated outstanding professionalism, patience, and a deep understanding of the BrightHR platform. His guidance has been instrumental in helping me navigate the system and ensuring a smooth onboarding experience for our team. Whether it was answering technical questions, providing step by step assistance, or offering practical solutions.
Thank you, Syed, for your continued support

Great service so far!! :)

Simran was very helpful and very professional.

In the short period that I have subscribed to the services of BrightHR, I have found its team members very responsive and willing to assist. They have team members who are good listeners. Specifically, my recent call experience with HR & Employment Relations Advisor, Deborah Hope-Uwa, was very well handled with detailed support level. I would recommend BrightHR Canada to other small and mid size companies.

Initial contact and onboarding was super easy and helpful. Looking forward to using Peninsula services.
Simran was friendly and helpful.

Working with Tyson is direct, to the point, efficient, friendly, and seamless! He is very knowledgeable and helpful!

Good tools, great introduction to the application, and i am sure as more innovation advances more features will be more useful. It is definitely not for every trade but the documents are extremely useful also the HR highering packages which soon we'll receive is a great thing too. Thanks for the experience.

Simran did a great job reviewing the functions of the software and answered our questions with ease. The software seems intuitively designed and easy to use. Looking forward to getting to work in the platform.

Fantastic support, always available to help with questions or issues

My first meeting with Tyson Tan was great - very helpful and informative, and very patient with me. Look forward to our next meeting

Tyson was very helpful and efficient when walking me through the BrightSafe platform. He allowed me to guide the depth in which we went into the different features based on my experience in the program.

Erica was very helpful in navigating us h rough the system. It is good that so much help is available on line as well

Deborah is very knowledgeable and she gave me lots of correct detail and great advise. I really recommend.

I wish I read all the negative reviews before I signed up. I received assurance during the sales call that I could cancel if my circumstances changes, and I signed on for 3 years. 6 weeks in to the contract, I email them to cancel and am told that I am locked into a 3 year contract that is completely useless to me. I was deceived during the sales call and taken advantage of, presented with only the most expensive package for a 1 person business (!). Then when asking to cancel they deny it and instead offered me a cheaper and completely different subscription without reviewing it with me in any way. I was told that they cannot cancel a contract.

I was never presented with the full Terms and Conditions of the contract. They are only available if you look them up AFTER signing the contract which is a deceptive act and practice and misleading.
A contract for future performance must contain all restrictions and limitations and other terms and conditions that apply and the provider must not act unfairly towards the consumer subjecting them to undue pressure. I was threatened several times that they could charge me 100% of the 3 year contract of over $3000 if I did not take their lower offer on a service that I do not need. That is highly unethical and deceptive. Sure, you can cancel but pay us the entire amount upfront and if we are "nice" we will only charge you 80% or 25% or whatever random number they decide on that day. Who does that to small business owners ??
According to the Business Practices and Consumer Protection Act in British Columbia, a business may not act unfairly towards a consumer and subject them to undue pressure to sign a contract, nor misrepresent terms and conditions on contracts.

I am waiting to hear back from them and ready to file a complaint with the Consumer Protection BC and take it all the way to the Civil Right Tribunal if needed.

Tyson was very helpful, and he made sure that our issue was resolved. Thank you so much!

Simran was extremely professional, helpful and efficient. Very impressed with my experience.

It was a very easy overview of the website about functionality and navigation. The information provided was presented on a very simplified way to understand how the platform works.

Tyson was extremely thorough with the BrightHR onboarding process - he clearly descirbed each item on the dashboard and left time for any questions I had! So far so good!

Awesome customer service and very easy to use platform