We are a digital agency and have been working with them for more than a year with 60-plus accounts. We raised a complaint 36 hours ago, and we are still not receiving any resolution. They don't have a... See more
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See what reviewers are saying
Great job! Thank you for letting me know to log into my account because of being inactive for so long. I also appreciate being emailed to confirm this highly recommend bright local.
Company replied
New to the platform, but have been very happy with Brightlocal at every step. TONS of free resources to learn how to use Brightlocal and when I reached out to support for help, they were very thorough... See more
Company replied
I have been using bright local since the very beginning of their opening, words cannot express how amazing awesome and easy to use the software is compared to everything else out there. I literally do... See more
Company replied
Company details
Written by the company
BrightLocal offers local SEO software and services that help businesses get found, chosen, and trusted in their local area. By combining AI-powered insights built on 16 years of proprietary local search data with expert-led services, BrightLocal simplifies local search marketing, enabling businesses to improve visibility, manage listings, and build stronger online reputations. Founded in 2009 and trusted by 15,000 small businesses and marketing agencies, BrightLocal provides organizations with the confidence to grow. Headquartered in the UK, BrightLocal serves customers across the US, Canada, and beyond.
Contact info
First Floor, Huntingdon House, 20 North St, BN1 1EB, Brighton, United Kingdom
- 01273 605027
- contact@brightlocal.com
- brightlocal.com
4.5
Excellent
756 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kudos to Rose!
Rose was amazing to work with via the customer support chat! She was friendly, quick and informative. Thank you for making my job easier!
October 2, 2023
Unprompted review
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Great resource for helping make sense…
Great resource for helping make sense of local search.
September 29, 2023
Unprompted review
Excellent service provided to a new…
Excellent service provided to a new user. They walked me thru everything - very patient and knowledgeable! Thank you!
September 27, 2023
Unprompted review
Customer Service is Outstanding
Paula Martin in Customer Service is Outstanding.
Very responsive she fixed my issue in minutes and she is super friendly and courteous team is very friendly.
Great service we are very happy clients
September 19, 2023
Unprompted review
Nova is very professional and very good…
Nova is very professional and very good at his/her job.
September 12, 2023
Unprompted review
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Very good service for local SEO and…
Very good service for local SEO and super helpful support staff! I have asked them a million and one questions and they have been nothing but helpful and professional
September 8, 2023
Unprompted review
Brightlocal is a very powerful tool for…
Brightlocal is a very powerful tool for Local SEO. It is easy to manage and it guides you step by step with the indicators and reports.
September 5, 2023
Unprompted review
Very useful service and tools
Very useful service and tools. I give it 5 stars because Bright Local allowed me to take care of my clients' needs without getting stuck into a fat quarterly contract with another provider. The only thing I'd like to see then accomplish is to speed up the Citation Builder process to create listings. At least complete it in the time they state. Tends to take and extra week lately. Not a big deal unless you're the type of person that puts things off until the last minute.
September 1, 2023
Unprompted review
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Carmi was excellent and was able to…
Carmi was excellent and was able to assist me and fix my issue on my end right away!
August 24, 2023
Unprompted review
Love workin with Brightlocal
Love workin with Brightlocal. Systems are always being updated and customer service can't be beat.
August 22, 2023
Unprompted review
Carmi was amazing help!
Carmi was amazing help! Always a pleasure to speak with her and have her explain my concern. Kudos!
August 9, 2023
Unprompted review
Reply from BrightLocal
Such kind words, Carmi was absolutely thrilled to hear them so thank you - She is an absolute star!
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Prompt and friendly service!
August 7, 2023
Unprompted review
Reply from BrightLocal
Thanks for the 5 stars and kind comment, it really means a lot as the team pride themselves on helping as best they can
Support is fantastic
Support is fantastic
I've used them a few times for help and they are fast and efficient!
July 25, 2023
Unprompted review
Reply from BrightLocal
Thank you so much for such a glowing review! It's really appreciated as we'll always help wherever we can :)
Wonderful, Patient, Kind Customer Service
I had Rose, and she was the absolute best. She was very helpful, despite my eccentricities and random insanity. She went above and beyond in her patience and her kindness.
July 21, 2023
Unprompted review
Reply from BrightLocal
Thank you so much for such a kind review Vincent, Rose is an absolute gem and she'll be so happy to read these comments. We'll always help wherever we can no matter what :)
Bright team...
thank you for helping me out on this issue, grateful for the team that is always there to assist me in the needs I have.
July 20, 2023
Unprompted review
Reply from BrightLocal
Great to hear we're there when you need us Jason, thank you for leaving such a glowing review, it really is appreciated
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Such excellent service from Jeadha :-)
Jeadha is professional and friendly, went above and beyond to send valuable information and follow up on questions! Such excellent service :-)
July 19, 2023
Unprompted review
Reply from BrightLocal
Thank you Linda for such praise, Jeadha will be absolutely thrilled to hear these comments, as are we :)
Great Customer Service
Very quick and helpful responses from customer service.
A+!
July 18, 2023
Unprompted review
Reply from BrightLocal
Glad we could help so speedily Nachum, we'll always help whenever we can! Thank you so much for leaving such a great review :)
Great customer service from Carmi
Great customer service from Carmi. Helped with all my questions and very easy to work with.
July 17, 2023
Unprompted review
Reply from BrightLocal
Thank you Scott, Carmi is awesome and a credit to the team!
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