BrightLocal Reviews 756

I used Bright Local as my website company had recommended them. I had difficulty understanding some things. Mike was a GREAT help and very patient and understanding with my non-understanding. He was great at problem solving and getting me to the right pages to complete what I needed to do.

BrightLocal's support team are accessible via chat. The support team is very responsive and helpful and kind. Paula Martin helped me understand my account so I can move forward in my Reputation program for my client. Excellent service.

Trixie was awesome! Seems to understand how important directories and Google are!

Easy interactive support !!

Great quick and precise answers to queries ... making BL easy to use

I cannot recommend BrightLocal highly enough, particularly due to the outstanding support provided by Melissa. Her patience and expertise turned a daunting experience into a smooth journey, transforming my initial confusion into confidence. I wish I could hire Mellisa every day to help me navigate as I figure this out.

In short, BrightLocal is a user-friendly, powerful SEO tool, and Melissa's exceptional support makes the experience even better. Here's to our business's future growth with BrightLocal!

Paula in customer support is amazing! Very helpful and knowledgeable.

Customer service is always great! Their chat function works well and if you have to send an email they are fairly prompt.

Carmi Javiñar provided excellent support. It was timely, thorough, well-explained, and gave me exactly the information I needed.

Carmi was very insightful!

I was inquiring about exporting Google Business Reviews, and Carmi quickly answered all of my questions and provided helpful resources. I love Bright Local and appreciate their custom support!

BrightLocal is always very friendly and interested in helping me whenever I have a question. Today's question was about how to find a citation that was still showing as "submitted" in the campaign. Short answer is that it should update itself when the submission has been accepted by the site, but the agent also took the time to inform me of a couple of other options that I have to check, verify, and update the information if I see it before their system does.
She also said that she would reach out to the team and have them double check and see if they can verify the status of the submission. All very helpful.

BrightLocal support is prompt and helpful in using the dashboard as well as SEO techniques. I appreciate the expertise from the BrightLocal staff.

I've been using BL for about 2 years now. For the most part the service does what is says it does. However, I have noticed if you are getting close to end of contract / service or close to renewal and have changes, those changes are usually ignored and NOT made, at least in my experience. I feel it's their way of forcing you into another renewal. This has happened with at least 3 of my client accounts. I am currently in a situation where a client changed addresses, I submitted the address change 6 weeks PRIOR to renewal of services, they acknowledged and said it was submitted. I followed up several times and here I sit 6 weeks PAST renewal and still no changes or response from support team. When it works it works, but I'm looking for an alternative at the moment as 12 weeks without the change is absolutely unacceptable. I pay to update citation information anytime during my yearly subscription, not just part of it.

Here is the response (From Bright Local) to my citation submissions not being completed, even though they were submitted PRIOR to my service ending. This is a direct quote from Clark from BL>>>

...since Data Axle processes submissions takes months to be applied to the listings, the subscription has expired while this aggregator is still processing the data to be published in their directory.

I have used BrightLocal for many years. The platform and customer service are excellent. I rely on the reports that I am able to generate with BrightLocal to inform my local marketing strategies for my clients. BrightLocal is constantly improving their software and developing training courses. I highly recommend BrightLocal!

We are a wedding planning company sunnybeachweddings.com We've been using Brightlocal since 2019 and have always had a great experience with citation-building campaigns. Now we are expanding our new business Sunny Beach Photo recently connected with Luca Maxwell Harrison from Brighton. Such a brilliant representative, you have to give him a raise or a bonus!

Paula was amazing! Very helpful

Paula was great in providing a resolution to my problem. She communicated and informed me perfectly, and I was able to correct my issue in a timely manner.