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Safe Gas Plumbing & Electrics Reviews 

726
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service provided from start to finish, highlighting the efficiency and professionalism of the work carried out. Many people appreciate the staff's knowledge, friendliness, and helpfulness, noting that engineers explain processes clearly and offer valuable advice. Reviewers frequently mention the promptness, cleanliness, and overall high quality of the job, making them highly recommend the company for its efficiency and professional service. The company is also commended for its reliable and professional approach to annual boiler services and other inspections, often exceeding expectations with thorough reports and effective solutions.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the efficiency, professionalism, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their proficiency, respectfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from beginning to end of the job. Very easy to arrange an appointment via telephone. Mark visited to assess the problem we had with C/H boiler. He was able to quickly pinpoint the... See more

Company replied

Rated 5 out of 5 stars

Just had my first yearly service of my boiler. (which safe gas installed last year) The engineer was knowledgeable and extremely efficient. Really respect your home. He automatically took his shoes o... See more

Company replied

Rated 5 out of 5 stars

Had a new boiler installed by Safe Gas over a year ago and service was excellent. Have just had annual service done by them and again excellent service. I was given a 4 hour slot and engineer inform... See more

Company replied

Rated 5 out of 5 stars

We asked them to conduct an EICR, Gas survey and Plumbing survey for a property we were in the sales process for. The price seemed reasonable, it was only a few days until an engineer could visi... See more


Company details

  1. Gas Engineer
  2. Air Conditioning Contractor
  3. Electrician
  4. Gas Installation Service
  5. Heating Contractor
  6. Plumber

Written by the company

We are Brighton & Hove's award-winning boiler installers, specialising in all aspects of heating, cooling, electrics & plumbing. Since starting the business 12 years ago we have strived to become the best in the area by providing an efficient, friendly and competitive service. As your local plumbers we are able to offer emergency same day plumbing repairs as well as routine plumbing maintenance. We cover Brighton, Hove, Haywards Heath, Worthing, Lewes and surrounding areas. At Safe Gas we are looking forward to a greener future. From hydrogen ready boilers to heat pumps we can advise on and install the perfect green heating solution for your home. As Worcester Bosch accredited installers with over 20 years experience, we are able to offer up to 12 years parts and labour warranty on every Worcester Bosch boiler we install. We also offer a wide variety of finance options with Novuna finance, including 0%. All of our engineers are trained to meet the highest industry standards and we pride ourselves on the excellent feedback we receive from happy customers every day.

Free Boiler Quotes

Same day quotes and emergency boiler installations

Same day quotes and emergency boiler installations
If you are without heating and hot water we aim to be with you the same day. Our site surveys are always free and we believe a home visit is the best way for our engineers to design a system that perfectly suits you and your lifestyle.

Contact info

4.9

Excellent

TrustScore 5 out of 5

726 reviews

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1-star

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4.9

All reviews

(726)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

I keep going back to Safe Gas in…

I keep going back to Safe Gas in Brighton & Hove.
This company can be trusted to provide a swift response & resolution to all my heating, plumbing & electrical problems. Without exception, their workforce has always been proficient, respectful & considerate in my home.
An excellent company!

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Geat service from Safe Gas

Geat service from Safe Gas for both my electrical and boiler inspections. Professional, punctual, and very thorough. Everything was explained clearly and completed efficiently. Would definitely recommend.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

After reading the reviews of several…

After reading the reviews of several companies in my area, I decided to use Safe Gas, and I'm happy I did.
The problem I had was a 13 year old boiler with heat exchanger problems, and problems with an old shower.
My scores. The assessment 5 stars.
Office and Admin 5 stars.
Promptness, cleanliness and the job 5 stars,
The result. 5 stars. I now have a new boiler and shower which work exactly as they should, and I couldn't be happier.

May 5, 2026
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

Thank you so much for your wonderful review and for choosing Safe Gas after comparing companies in your area.

We’re delighted to hear that you’re happy with your new boiler and shower, and that everything is now working exactly as it should. Replacing an older boiler with heat exchanger issues can be a big decision, so we’re especially pleased that our team could make the whole process smooth and stress-free for you.

Rated 5 out of 5 stars

We have been using Safe Gas to carry…

We have been using Safe Gas to carry out the boiler service for many years now. They are very professional and friendly, always on time and I can't fault their service.

May 7, 2026
Unprompted review
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Reply from Safe Gas Plumbing & Electrics

Thank you for your continued loyalty and support over the years.

We’re delighted to hear that you’ve always found our team professional, friendly, and reliable. Being punctual and providing a high standard of service are things we take great pride in, so your kind feedback means a lot to us.

We truly appreciate your recommendation and look forward to continuing to look after your boiler servicing for many years to come.

Rated 5 out of 5 stars

Prompt and effective

Safe Gas responded quickly to my problem with a leaking radiator. The heating engineer who came round was experienced enough to realise that replacing a steel pipe with copper would be impracticable, so saved me from an almost inevitable further problem later on. I`m very glad that it was Safe Gas I turned to for help.

May 6, 2026
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

Thank you for taking the time to leave such a thoughtful review.

We’re very pleased to hear that our team responded quickly and that our engineer was able to provide the right solution for your leaking radiator. Experience and honest advice are incredibly important to us, so it’s great to know that this helped avoid potential problems further down the line.

Your kind comments are greatly appreciated, and we’re delighted that you chose Safe Gas for help with your heating issue. If you ever need us again in the future, we’ll be more than happy to assist.

Rated 5 out of 5 stars

first service on our new…

Just had our first service on our new boiler that we had installed by Safe Gas in 2025. Very pleased with the the service and information given.

April 27, 2026
Unprompted review
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Reply from Safe Gas Plumbing & Electrics

We appreciate you choosing Safe Gas for your new boiler servicing, and we look forward to continuing to support you in the future.

Rated 5 out of 5 stars

I highly recommend this company

The office were very accommodating when booking an appointment, the technician was very polite and completed the boiler service in a good time. I highly recommend this company.

March 4, 2026
Unprompted review
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Reply from Safe Gas Plumbing & Electrics

So pleased you were happy with our service!

Rated 5 out of 5 stars

Great Quick Yearly service..

Great Quick Yearly service... Excellent!

January 9, 2026
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

Thank you for the 5 stars! We truly appreciate your support and are so glad you had a great experience!

Rated 5 out of 5 stars

A good boiler service from Safe Gas

Sam from Safe Gas arrived on time and was thorough in servicing our boiler which he did the previous year. Would definitely recommend this company - a good price and an efficient booking experience

February 9, 2026
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

Thank you so much for your kind words! We’re thrilled to hear you had a great experience with us!

Rated 5 out of 5 stars

Excellent service

Excellent service, I asked plenty of questions upfront and was always answered promptly even though I had not yet committed to the service. Mark and team were very flexible to ensure my new gas range was installed successfully before Christmas ! Def recommend them.

December 22, 2025
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

Thank you for your fantastic review and for choosing Safe Gas. We’re pleased to hear you were happy with the work Mark and his team carried out!

Rated 5 out of 5 stars

I was waiting for British Gas who had…

I was waiting for British Gas who had an extended install date, and you came to my rescue quicker than I thought possible with a boiler install, and at a very good price. Thank you.

January 21, 2026
Unprompted review
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Reply from Safe Gas Plumbing & Electrics

Thank you for your fantastic review and for choosing Safe Gas for your boiler install and service!

Rated 5 out of 5 stars

Excellent service from beginning to end

Excellent service from beginning to end of the job. Very easy to arrange an appointment via telephone. Mark visited to assess the problem we had with C/H boiler. He was able to quickly pinpoint the issue and clearly explain what needed doing.
I received an emailed quote within an hour and then telephoned the office to book an appointment for the next day.
The work was carried out by Sam. He was very efficient and friendly......explained the various processes and completed the required work very professionally.
Very impressed throughout the process and can definitely recommend this company.

January 20, 2026
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

Thank you so much for your fantastic review. We’re pleased to hear you were happy with the work that Sam carried out and that everything was explained properly. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Excellent company

This branch of Safe Gas has carried out work for us over a number of years and once again completed our annual boiler service. As always, their engineer was efficient, pleasant and helpful. W recommend them unreservedly.

January 22, 2026
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

Thank you for your fantastic review and for choosing Safe Gas again for your boiler service!

Rated 5 out of 5 stars

Great Service

Attended my house at short notice and excellent follow up and support.

January 24, 2026
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

Thank you so much for your wonderful review!

Rated 4 out of 5 stars

Our experience with Safe Gas was…

Our experience with Safe Gas was outstanding in every way. They responded to our boiler service request with remarkable speed. Sam, the engineer, was courteous, personable, knowledgeable, and efficient. Not only did he expertly service our boiler, but he also provided valuable advice on other problems we've encountered with our heating system.

January 25, 2026
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

Thank you for your kind review. We are so pleased to hear that you are happy with our service!

Rated 5 out of 5 stars

Annual service

Annual service. Very conscientious and took pains to find out if we had problems. If so, he fixed them. Was indteresting that after the service the house became 50 per cent warmer - especially at night and my husband and I both slept better as we felt really warm.

January 23, 2026
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

We are delighted to hear that our engineers were so helpful and thorough. Thank you for taking the time to leave us a wonderful review!

Rated 5 out of 5 stars

Efficient and Helpful

We asked them to conduct an EICR, Gas survey and Plumbing survey for a property we were in the sales process for.

The price seemed reasonable, it was only a few days until an engineer could visit to conduct these and they even organised getting the keys off of the estate agent to gain access.

The report was really thorough and they also provided quotes for the repairs that would be required.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Had a new boiler installed by Safe Gas…

Had a new boiler installed by Safe Gas over a year ago and service was excellent.
Have just had annual service done by them and again excellent service.
I was given a 4 hour slot and engineer informed me of the time he would arrive, however office rang to say they had an engineeer free that could come straight away. Nice to be kept informed, thank you Safe Gas.

December 29, 2025
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

We’re delighted to hear you’re happy with your new boiler installation. At Safe Gas, we take pride in delivering professional, efficient, and tidy boiler installations across Brighton and the surrounding areas. Our Gas Safe registered engineers work hard to ensure every new boiler is installed safely, correctly, and set up for maximum energy efficiency.

Rated 5 out of 5 stars

Just had my first yearly service of my…

Just had my first yearly service of my boiler. (which safe gas installed last year) The engineer was knowledgeable and extremely efficient. Really respect your home. He automatically took his shoes off. When they installed the Boiler. Had 3 engineers on site. Apart from there being a new boiler installed you would never know they had been. Highly recommend this Company.

January 9, 2026
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

Thank you for your fantastic review and for choosing Safe Gas again for your boiler install and service!

Rated 5 out of 5 stars

Great response

Great response, an engineer (Sam) arrived within two hours and diagnosed the problem. Ordered the part and fitted it before the end of the day. Couldn’t ask for a better service.

January 2, 2026
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

We are delighted to hear that you were happy with our service, thank you for taking the time to leave us a review.

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