Extremely Disappointed. I've called and emailed student services several times for advice since October 25, 2022, and I'm still waiting for someone to contact me. Also, I emailed the tutor on November... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
One star is one too many... I completed the Pearson HNC in Business with Brighton School of Business and Management, and unfortunately my experience after completing the course has been ext... See more
Company replied
Signed up to a Equality, diversity and inclusion course, no support provided at all. Have called (the reception) in a few times to ask questions but answers provided have been vague. Tutor has taken a... See more
Company replied
My second course with BSBM. Getting started and signed up is really quick and straight forward. The moodle is intuitively easy to use which makes it easy to understand what is required. The 6 week ti... See more
Company replied
Company details
Information provided by various external sources
Brighton School of Business & Management Ltd provide online distance learning courses designed to improve your professional qualifications. Certificated and accredited courses by the CMI, Pearson and Arden University are available.
Contact info
Sussex Innovation Centre, Science Park Square, University of Sussex Campus, Falmer, , BN1 9SB, Brighton, East Sussex, United Kingdom
- 01273 704463
- studentservices@brightonsbm.com
- brightonsbm.com
2.0
Poor
43 reviews
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DO NOT STUDY WITH THIS EDUCATION CENTRE
One star is one too many...
I completed the Pearson HNC in Business with Brighton School of Business and Management, and unfortunately my experience after completing the course has been extremely disappointing.
It has now been 34 weeks since I finished the qualification, and I still have not received my certificate. When I enrolled, I was told certificates would normally be issued within approximately 12 weeks of completion.
I first contacted BSBM about this issue on 5 October 2025 and have since submitted a complaint and multiple follow-ups. After receiving no resolution, I also raised a complaint with Pearson (the awarding organisation) on 21 January 2026. Despite this, the matter remains unresolved and I have still not received my certificate or a clear explanation for the delay which has had academic, professional and financial consequences for me.
I am now having to escalate the matter to Ofqual because neither BSBM nor Pearson seem willling to resolve the issue.
I would strongly advise against studying with this education centre.
July 9, 2025
Unprompted review
Reply from Brighton School of Business & Management
Thank you for sharing your experience. As we have been discussing over time, we’re genuinely sorry for the frustration this delay has caused, and we understand how important this is for you.
We do want to respond to one point for fairness and for anyone reading. Your review mentions an “unwillingness” on our part to resolve the matter. We appreciate how delays can feel, but “unwillingness” suggests a lack of intention to help, which isn’t accurate. You acknowledged receiving our detailed letter, which explained the current situation, and we’ve continued to provide regular updates while both our team and the awarding body work through the required steps. That process is still ongoing and within the timescales set.
This isn’t to dispute your right to raise concerns—only to ensure the full facts are available. We remain committed to supporting you and will continue to keep you updated as the awarding body completes their part.
Advertisement
HND or not HND!
I have completed the HND in Business and Management course more than 10 months ago, up till now I have no certificate for this due to a disagreement between Pearson and BSBM. Absolutely no feedback from BSBM until I started pressuring them at the back end of last year.
I have had multiple emails with the school now and a few very vague replies from them, up till now I have no defined timeline of when this will be closed out.
I note in other replies they ask you to call the school, do not waste your time, there is no point and no joy at this end.
I note there are others in the same position as myself, its totally unprofessional that a school purported to be specialist in management are handling potential managers in such a way.
If you are unable to fulfil the original scope of works, you should refund the students.
Do the correct thing and get the certificates or return students funds.
My final take would be, its actually a sad reflection as the tutor on the course was first class, I would rate him as a 5 if possible. The school itself doesn't even merit a 1 star due to the way this has been handled.
August 27, 2025
Unprompted review
No communication with students.
I wrote them 3 times to get an answer. I finished my HND last summer and still have no certification. I contacted them in January and got no reply until today 27th march. Very poor service.
Since my last bad review, I got a reply, and after contacting the school again, no contact again. Very unhaooy with this school and how they treat the students.
February 19, 2025
Unprompted review
Reply from Brighton School of Business & Management
Dear Nicolau
Thank you for your feedback on Trustpilot.
At BSBM we are committed to keeping our students informed throughout their journey with us. In this case, the delay is linked to an ongoing matter that we are actively addressing, please rest assured that resolving this issue remains a top priority for us.
We apologise that this situation has caused ongoing frustration which led to the need for raising a one-star review, especially as all other aspects of our service were completed satisfactorily whilst completing your course.
Thank you for your patience and understanding as we work through this matter.
Terrible school
Terrible school. They don’t respond to emails, addresses are unverifiable. They are disgracing professional institutions such as Pearson and Ofqual. These are scammers please do not enroll with them for your own sake.
November 18, 2024
Unprompted review
Reply from Brighton School of Business & Management
Dear Jordache
Thank you for taking the time to share your feedback and apologise for the delay in responding due to the festive period when our offices were closed. We were disappointed to read your comments, as they do not reflect the values or practices of our business. At Brighton School of Business and Management we are fully committed to providing high-quality, qualification based training courses that empower our clients to achieve their goals.
We understand how important trust is, and we want to assure you that we operate with integrity, in full compliance with industry standards, and have over 8000 previous students as testimony to our success in this field.
If there has been any misunderstanding, or if you have specific concerns from earlier communications, we would be more than happy to address them directly. Please contact us at 01273 704463 so we can provide any necessary clarification.
We value all feedback, even when it’s critical, as it helps us grow and improve. However, we do ask that reviews be fair. We remain dedicated to delivering exceptional service and look forward to resolving this matter constructively.
Best regards
Brighton School of Business and Management
Excellent course
Excellent course, fantastic course content with superb support via email or telephone if needed.
April 10, 2024
Unprompted review
Reply from Brighton School of Business & Management
Good afternoon Gary
Thank you for your positive feedback.
We are delighted with your comments and wish you lots of success for any future studies.
Advertisement
i studied the level 7 qual in 2023 the…
i studied the level 7 qual in 2023 the course material is very poor leaving you to search the internet for other sources of information, the tutor was supposed to be available on the phone and email but would only speak when it suited him through the moodle portal giving one word answers which was against the student handbook, enjoyed the course but support material and guidance was non existent
November 30, 2023
Unprompted review
Reply from Brighton School of Business & Management
Hi Karl
Thank you for taking the time to submit a review.
We are sorry to hear that we did not meet your expectations on this occasion. We pride ourselves on our selection of tutors and our students always find the course materials a valuable resource in their studies.
If you would like to discuss your review with us then please send an email to studentservices@brightonsbm.com.
We wish you lots of success on any future studies.
Reply from Brighton School of Business & Management
Hi Albert
Thank you for taking the time to submit a 5-star review.
We are delighted with your feedback and wish you lot of success in your chosen field.
Beneficial course
I found the course very useful and learned a lot more than I expected.
February 1, 2024
Unprompted review
Reply from Brighton School of Business & Management
Hi Steve
Thank you for taking the time to submit a positive review.
We are proud of our comprehensive courses and the in-depth knowledge they provide.
We wish you lots of success with any future studies.
Great courses and excellent support services
The support I received from the Brighton Business School and my online tutor was brilliant, they were quick to respond and made me feel at ease when asking questions. It was great to know that the support was there, this is the first time I have done a course of this nature.
March 12, 2024
Unprompted review
Reply from Brighton School of Business & Management
Hi Lisa
Thank you for taking the time to submit a positive review of your experience while studying with Brighton School of Business and Management.
We are delighted with your feedback and pride ourselves on the high level of support we provide to each of our learners.
Thank you once again, and we hope to support you with any future studies.
Advertisement
Powerful Self Learning Journey
Support information is very useful and well presented once you get the hang of how to use it and find what you need. It is uniquely satisfying to complete modules on your own. It is helpful for self development and the tutors are extremely helpful if you need support.
August 5, 2023
Unprompted review
Reply from Brighton School of Business & Management
Hi Steven
Thank you for your positive review of us.
We are delighted to hear that you found our tutors so helpful and that you found the overall experience of distance learning to be beneficial.
Thank you for taking the time to submit your feedback and we wish you lots of success for any future studies you embark upon.
Best wishes
Student Services
Good course and a good tutor (Stuart)
Good course and a good tutor (Stuart). Well worth the 12 months effort and ultimately, the qualification (CMI level 7 in Professional Consulting)
November 1, 2022
Unprompted review
Reply from Brighton School of Business & Management
Hi Mike
Thank you for your review.
We are delighted with your positive feedback regarding both your course and your tutor, and wish you lots of success for any further studies you decide to embark upon.
Best wishes
Student Services
The tutor did not follow the handbook…
The tutor did not follow the handbook and had different expectations as per the layout. There was no support for the course and everything was done solitary. I had no other students to link with, as the groups were empty and I raised this and was ignored. The tutor would respond and mark in dribs and drabs, so you were constantly going back over what you had changed. The tutor insisted on one space between sentences and made a huge thing out of it - this is against RSA typing standard and very frustrating!
September 5, 2022
Unprompted review
Reply from Brighton School of Business & Management
Hi Karen
Thank you for your review.
We are sorry to hear that you felt as though you did not feel supported during your studies. We pride ourselves on the ability of our tutors to respond in a timely manner to all messages for advice and further support. They strive to ensure that all assignments meet the marking requirements for a pass mark, and in order to achieve that, a number of changes may be required. This may mean having to change previously written assignments in segments.
You also expressed concerns that there were no students to link with, however, as our courses are taken online, there would not be an opportunity to ‘link up’ with other students in any instance, much like all other courses taken online via distance learning.
We are looking into your feedback on the spacing after a sentence ends within assignments, as this may be determined as per the awarding body with whom your course is accredited with. Tutors will always try to ensure that all assignments meet the requirements of the accrediting centre, hence why there may have been a request to change any spacing issues so that you would pass your course.
Thank you once again for taking the time to submit your feedback and we wish you lots of success for any future studies you embark upon.
Best wishes
Student Services
Business Studies Course -HNC & HND
A very enjoyable but hard work required for the Business Studies Course I completed with the college. The tutoring I had was excellent and the feedback was extremely thoughtful and timely.
For any Manager who has not completed this course but it intends to be in a Senior Managerial Capacity or who already is in one then this course would be invaluable.
February 12, 2023
Unprompted review
Reply from Brighton School of Business & Management
Dear Mr Walker
Thank you for excellent review.
We are delighted that you found the tutor support and feedback to be so valuable and that you would recommend us as a training provider to other managers.
Thank you once again
The BSBM team
Advertisement
Good comms and great tutor
Good comms from the Student Services when starting the course. Very helpful tutor with timely guidance. Thoroughly recommended.
July 28, 2022
Unprompted review
Reply from Brighton School of Business & Management
Dear Mark,
Thank you for taking the time to submit an excellent review of our services.
We are delighted to hear your feedback and are especially proud that you rated our communication and tutor support so highly.
We wish you lots of success with your future studies.
CMI Level 8 strategic direction & Leadership
Lack of support and the Tutor hardly available. For 2 months he has still not respond to my additional question about the draft assignment
November 2, 2022
Unprompted review
Reply from Brighton School of Business & Management
Dear Desire,
Thank you for taking the time to leave us a review.
At Brighton SBM, we aim to help every student have a positive experience whilst studying with us and we are disappointed that you do not feel we have achieved this objective. Having looked through our records we can see that your allocated tutor has responded to all your enquiries within the designated timeframe.
We also provide lots of support prior to, during, and after a student completes a course. If you do believe that we have not provided adequate support to you, please could you send an email to studentservices@brightonsbm.com where we can investigate your concerns in more depth.
We look forward to hearing from you.
Extremely Disappointed
Extremely Disappointed. I've called and emailed student services several times for advice since October 25, 2022, and I'm still waiting for someone to contact me. Also, I emailed the tutor on November 2, 2022, and I am still awaiting responses. I advise thinking twice about enrolling in an online course through the Brighton School of Business and Management. They will no longer answer the phone or respond to emails once your payment is received.
October 25, 2022
Unprompted review
Reply from Brighton School of Business & Management
Dear Lo,
Thank you for taking the time to leave us a review.
At Brighton SBM, we aim to reply to every phone call and respond to all enquiries as we believe communication with our students is an integral part of their learning journey. We are disappointed that you feel as though we have been unresponsive, and in light of your review, we would very much appreciate if you could send an email to studentservices@brightonsbm.com or give us a call on +44 (0)1273 704 463 so that we can do our best to help rectify any issues you may be experiencing.
We look forward to hearing from you.
CMI Level 7 Diploma in Strategic Management and Leadership Practice with Brighton SBM
It was a great experience to study CMI Level 7 Diploma in Strategic Management and Leadership Practice. It helped me learn the importance of delegating, working collaboratively with others, and cultivating an inclusive leadership and culture, while managing strategic risks. The tutor support was excellent.
October 2, 2022
Unprompted review
Reply from Brighton School of Business & Management
Hi Joao
Thank you for your positive review regarding your experience when studying with Brighton School of Business and Management.
We are delighted that you felt fully supported by your dedicated tutor and that you have gained new strategies and knowledge to further your professional development.
Thank you for recommending us and we wish you lots of success in your chosen career.
Advertisement
Highly Recommend BSBM
I have just completed a level 4 qualification in CMI Management & Leadership with BSBM and I found my experience to be fantastic. Very simple and easy course and materials. The course I did was self-taught but there's always a tutor on hand to answer questions. Will be looking to do a further qualification with BSBM in the near future.
September 10, 2021
Unprompted review
Reply from Brighton School of Business & Management
Hi Louis
Thank you for providing us with a positive review.
We are so pleased that you enjoyed the course and that you will be studying with us again.
We wish you lots of success with your future studies.
Higher Education Delivered Brilliantly
My second course with BSBM. Getting started and signed up is really quick and straight forward. The moodle is intuitively easy to use which makes it easy to understand what is required. The 6 week time line for modules is great for keeping you focused, however, student services recognise life happens and will assist you where ever possible. Each learning outcome has supplementary reading as well as guidance content for the assignment. My tutors have been both generally quick to response to any queries. Overall I really recommend BSBM, super flexible, well administered and generally great place to further your knowledge.
September 9, 2021
Unprompted review
Reply from Brighton School of Business & Management
Hi Roy
Thank you for taking the time to leave a 5* review of your experience whilst studying with us.
We are so pleased that student services and your tutors were able to support you throughout your studies and that you found the whole process so positive.
Thank you for your recommendation and we wish you lots of success in your chosen career.
Signed up to a Equality
Signed up to a Equality, diversity and inclusion course, no support provided at all. Have called (the reception) in a few times to ask questions but answers provided have been vague. Tutor has taken advantage of the 48 hour window to contact me and is yet to speak with me. Not clear how to navigate the websites and end up going in circles. Stay away from this company.
August 20, 2021
Unprompted review
Reply from Brighton School of Business & Management
Dear Khesha
Thank you for taking the time to review your experience with us and sorry you don’t feel you have been supported.
We are pleased to have been able to get your studies back on track, now we have had a chance to speak, and to suggest you review the explanatory video on our site which takes every student through the process.
We also hope the extension now gives you more time to complete the course amidst your busy schedule.
If you need any further assistance feel free to make contact with student services or your tutor.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.