Brightside Health Reviews 1,266

The help desk was amazing! The app had a glitch but it was fixed promptly. My physician is wonderful and really listens to me! This is a convenient app!!

The therapists are fine but the cancellation policy is too stringent compared to other
Plans and the app completely stinks. The website never worked either and no matter what I was trying to do, it kept me in a signup loop. You can’t get help quickly as therapists are not required to answer for 3 days.

Transparency, empathy and clarity

The tools and councilors available are outstanding. But the site is a little glitchy. Some time I can't do the checking and homework assigned due to it constantly directing you to sign in but it redirects you to the home screen. After two days I was able to check in. And at my last appointment time I had to sign in and out 3 times before it let me join my session. So great people and good quality therapy. But the app need much work.

Spent $95 to have the doctor tell me they don't prescribe medication. I've recently moved to Arizona and need to find a doctor to refill the prescriptions I've been on for 15 years. They should clearly state they don't prescribe meds so people don't waste their time and money!

Find it difficult to rebook appointment with current psychiatrist

My therapist was amazing to work with. She helped me out a lot.

Very disappointed in this company, the psychiatrist that prescribe my medication the customer service the follow-through is horrible. I’m ready to jump ship and find another company. I received a prescription six weeks ago and because of the doctors inability to follow through with calls and messages and the companies lack of office support. I would not recommend this company.

The social workers are great active listeners and very cooperative with helping the patient work toward their goals.

I love the attention to detail with my therapist as well as my psychiatrist. However with the visits being so costly, it is hard for me to do 1-2 sessions a week as suggested.

Very helpful and you can sit at home

Do not use this service, they use fraudulent billing approaches and will charge you during disputes when they ignore insurance.

Great support, responded to my inquiries fast and my provider Brent Wilson was extremely helpful

I was never open before never was able to talk to anybody about how I felt thank you very much for helping me to open up and not be so packed up with bad feelings very grateful for helping me to be open and not fearful. Thank you.

Phenomenal experts who are understanding and provide great quality compassionate services

I initially ran into a billing issue and they took a long time to respond but they did ultimately take care of me.

I was dealing with a very ill spouse and was getting severely anxious and depressed. Through Brightside Health, I was put into contact with a psychiatrist who assisted me in dealing with my stresses and maintain some normalcy back in my life. Dr. Goldstein was very understanding, very thorough in her assessment and I check in with Brightside several times a week on my progress. It is very reassuring.

The team at Brightside is compassionate & caring. Highly recommended ... 👌

I enjoyed the 2 or 3 sessions that I had, but then I got the first invoice. Way too expensive for me to continue any further. I still have a couple more invoices that they are likely to send this month or next, which is really going to be a kick in the teeth.

Approachable
Convenience
Confidential
Supportive
Affordable
Enlightening
Trustworthy
Understanding