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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and the staff for their knowledge and professionalism, making the tax preparation process much easier. Many people appreciate the user-friendly online portal and the clear guidance provided, especially for those with complex tax situations or living abroad. However, some customers were not happy with the responsiveness and communication, noting slow replies or a perceived lack of personalized support. A few people also mentioned issues with a new questionnaire format, finding it confusing and generic, and some felt that the service this year did not align with their expectations or previous positive experiences.

What people talk about most

Service

Consumers find service to be positive. Many customers praise the professionalism, efficiency, and helpfulness... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, efficiency, and... See more

Response time

Customers consistently note ambiguous experiences with response time. Many reviewers praise the promptness... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the helpfulness and... See more

User experience

People report positive experiences with user experience. Many customers find the online portal and client... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brighttax was able to clean up a multiyear snarl of mistakes from other tax firms that had compounded across 1 US and 2 european companies as well as personal taxes. Their client portal software is a... See more

Company replied

Rated 5 out of 5 stars

Great service and knowledgeable staff. They understand the challenges of living abroad and filing US taxes and are able to provide excellent guidance. Their online portal is very easy to use and inspi... See more

Company replied

Rated 5 out of 5 stars

Bright!Tax did a wonderful job on my taxes. Instructions were clear from the beginning to the end. My Bright!Tax contact always quickly responded to my questions and made the process painless.

Company replied

Rated 5 out of 5 stars

Our Bright!Tax preparer is responsive, knowledgeable and confident. He makes us feel like we are in expert hands and we hope he continues to work for Bright!Tax so we can continue working with him wel... See more

Company replied


Company details

  1. Tax Preparation Service
  2. Accounting Firm
  3. Certified Public Accountant
  4. Tax Advisor
  5. Tax Consultant
  6. Tax Preparation

About Bright!Tax

Written by the company

At Bright!Tax, we focus exclusively on US expat tax – it's all we do.

Our team works one-on-one with you to address your unique needs. So whether you're filing, amending, or catching up on taxes, you're able to connect with a CPA (on day one!) to ask questions & outline a plan that will guarantee your best filing outcomes.

Bright!Tax is loved by Americans living in every country worldwide. Why? We're expats ourselves, so our expertise goes beyond taxes - it's personal. We intimately understand the complications, complexities, and confusion of the US tax system while living abroad. It's become our mission to leave you feeling confident and stress-free, year-over-year.

Don't just survive tax season - thrive. Receive your maximum possible refund, or we'll make up the difference, guaranteed.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

707 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I Love Bright Tax

I love Bright Tax. I've used them for my personal and business taxes for the last 2 years as a US citizen living in Panama. They have been responsive, professional, and knowledgeable. It is very easy to do business with them. It's very hard to find knowledgeable tax professionals to do international taxes and these people are the best. The other thing I enjoy as a female business owner is that all of the people I've worked with are women. I love businesses that hire women. You'll love your results.

May 27, 2024
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Rated 5 out of 5 stars

Good 2nd experience

This is the second year I have used Bright!Tax to file my US tax returns & FBAR. I am pleased again this year with the work of Melissa, Flor & the team. Thank you

May 22, 2024
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Rated 5 out of 5 stars

I'm not a tax expert

I'm not a tax expert. I employ tax experts. I think all businesses have a common requirement for constant communications. This is the area where I most appreciate Bright Tax Co. We have been communicating by email, which suits me, and when I have a question or a instruction to deliver, I receive a prompt response. That is very valuable to me.

May 17, 2024
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Rated 5 out of 5 stars

Bright!Tax made this so easy

Bright!Tax made this so easy. Filing taxes are never fun - but Bright!Tax sets out the information they require and if, like me, you forget to upload something they get back to you swiftly to let you know they still need information. I am recommending Bright!Tax to friends and family.

May 17, 2024
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Rated 5 out of 5 stars

A really great service

A really great service! Carlos and and Nour made what seemed like a very complex process to me at the start a very simple and easy one. Great communication throughout and I could not fault anything at all. Would highly recommend and will definitely be coming back every year.

May 13, 2024
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Rated 5 out of 5 stars

Maximize returns; Phenomenal to work with

Excellent service, fast to respond to correspondence. These people know what they're doing. I've been in Mexico for 8 years and have trusted Bright!Tax with filing my taxes for the last 2 years. I will use them until I'm back in the States. They are simply phenomenal to work with. They maximize your return and get you every penny back. I love working with them!

April 9, 2024
Rated 5 out of 5 stars

Will be a repeat customer - highly recommend

The team is incredibly knowledgable and incredibly responsive. I've been a customer for years and have always had the best service. Absolutely recommend.

Also, the process is very simple - I appreciate that I can complete all my documents online, and there isn't any legacy mailing or faxing needed. Small but really important quality of life detail!

May 9, 2024

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