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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and the staff for their knowledge and professionalism, making the tax preparation process much easier. Many people appreciate the user-friendly online portal and the clear guidance provided, especially for those with complex tax situations or living abroad. However, some customers were not happy with the responsiveness and communication, noting slow replies or a perceived lack of personalized support. A few people also mentioned issues with a new questionnaire format, finding it confusing and generic, and some felt that the service this year did not align with their expectations or previous positive experiences.

What people talk about most

Service

Consumers find service to be positive. Many customers praise the professionalism, efficiency, and helpfulness... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, efficiency, and... See more

Response time

Customers consistently note ambiguous experiences with response time. Many reviewers praise the promptness... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the helpfulness and... See more

User experience

People report positive experiences with user experience. Many customers find the online portal and client... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brighttax was able to clean up a multiyear snarl of mistakes from other tax firms that had compounded across 1 US and 2 european companies as well as personal taxes. Their client portal software is a... See more

Company replied

Rated 5 out of 5 stars

Great service and knowledgeable staff. They understand the challenges of living abroad and filing US taxes and are able to provide excellent guidance. Their online portal is very easy to use and inspi... See more

Company replied

Rated 5 out of 5 stars

Bright!Tax did a wonderful job on my taxes. Instructions were clear from the beginning to the end. My Bright!Tax contact always quickly responded to my questions and made the process painless.

Company replied

Rated 5 out of 5 stars

Our Bright!Tax preparer is responsive, knowledgeable and confident. He makes us feel like we are in expert hands and we hope he continues to work for Bright!Tax so we can continue working with him wel... See more

Company replied


Company details

  1. Tax Preparation Service
  2. Accounting Firm
  3. Certified Public Accountant
  4. Tax Advisor
  5. Tax Consultant
  6. Tax Preparation

About Bright!Tax

Written by the company

At Bright!Tax, we focus exclusively on US expat tax – it's all we do.

Our team works one-on-one with you to address your unique needs. So whether you're filing, amending, or catching up on taxes, you're able to connect with a CPA (on day one!) to ask questions & outline a plan that will guarantee your best filing outcomes.

Bright!Tax is loved by Americans living in every country worldwide. Why? We're expats ourselves, so our expertise goes beyond taxes - it's personal. We intimately understand the complications, complexities, and confusion of the US tax system while living abroad. It's become our mission to leave you feeling confident and stress-free, year-over-year.

Don't just survive tax season - thrive. Receive your maximum possible refund, or we'll make up the difference, guaranteed.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

707 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Kind and professional team!

I have been working with Jeff and his team since 2017 and have always been impressed with their professional, courteous and efficient service. I hope that as a growing company they will maintain this service as it is so refreshing to feel valued as a customer. They give personalized and quick responses and only resort to automated communications for reminders (missing documents, etc.) and confirmations (ie: files or payment received). I will definitely continue working with this wonderful team!

July 6, 2024
Unprompted review
Rated 5 out of 5 stars

excellent tax preparation

Clear communication (whether on the fly in response to queries or their reminders to get docs in), friendly, efficient (great turnaround times) and effective (minimize tax burden)

June 29, 2024
Unprompted review
Rated 4 out of 5 stars

The team is super friendly and really…

The team is super friendly and really helpful. I had a very good experience for the past 2 years. The only issue is that my bill went to my spam email and I am now worried my return will be delayed, etc. That was the only problem and I am not sure how it could be resolved, but otherwise all went well so far.

June 30, 2024
Rated 5 out of 5 stars

Brighttax is excellent + reliable

Brighttax is extremely orderly, reliable and very helpful to the client during the entire process of completing and filing ones tax statements. Always available and quickly respond questions.

June 18, 2024
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Rated 5 out of 5 stars

Very happy customer!

Excellent, professional, prompt and affordable service! All of my questions were answered in a timely manner. I was kept updated throughout the process as to the progress of my project. Best accountants I have ever worked with!

June 25, 2024
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Bright!Tax has really helped us streamline our returns and although it can't be said that doing (and paying) taxes is a pleasure, it certainly is a pleasure to work with Bright!Tax

June 24, 2024
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Rated 5 out of 5 stars

Excellent Service

The entire team at Bright!Tax has been extremely helpful. I filed my 2023 taxes and also amended my 2022 taxes. The experience was smooth, quick, and the team had great communication. I highly recommend!

June 5, 2024
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Rated 5 out of 5 stars

Bright!Tax has done my taxes for 5…

Bright!Tax has done my taxes for 5 years since I moved abroad and it has been a great experience every time. Clear communication, safe and easy platform to use, and have received my tax refunds (when applicable) quickly. I would 100% recommend using Bright!Tax for other US expats.

June 20, 2024
Rated 5 out of 5 stars

Great value and an easy process

I have done my taxes using online services as well as using some of the big tax firms in London. Bright!Tax is the sweet spot for me. Why? First, they charge a fair rate (unlike the big tax firms) even when including some of the special forms for those of us with overseas work and personal pensions. Second - I get to work with a real team of human beings. I know that if I have a question or there is an issue, I can speak to someone. Finally, it is easy. They have a portal where you fill in and upload details. They then sort it out. I strongly recommend them and I have been doing overseas taxes for 20+ years!! I will use them going forward...

June 20, 2024
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