My order was delivered with care but unfortunately the chocolate panettone was wet and soggy from a melted sugar crust, making it sticky and unpleasant. I emailed and in under 2 hours, had an apology,... See more
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See what reviewers are saying
Such a good quality products from real Spain! I didn’t know Brindisa has their own shop and discovering it has been a game changer. Spanish nostalgia is solved now for us Spanish living abroad. Fair p... See more
Company replied
Love all the products at Brindisa, we have been fans for years, the quality is fabulous and I could spend ages on the site. I find it really inspiring and it always makes me want to visit the places t... See more
Hello Monika The service from your company, especially Christian, was great, and the products, Serrano ham, various pulses, and gespacho were excellent. Unfortunately, we had serious issues with... See more
Company replied
Company details
Written by the company
The True Taste of Spain. Brindisa have been importing the very best ingredients from Spain for over 30 years, helping put Spanish gastronomy on the map here in the UK. Influenced by founder and owner Monika Linton’s early years on Spain’s Eastern coast, Brindisa is a celebration of the varied cultures, landscapes and above all, the exceptional foods of Spain. Shop online at brindisa.com for ham, cheese, olive oil and more delivered to your door. Please note Brindisa Ltd are the wholesalers of Spanish foods. For reviews relating to our restaurants, please visit our sister company, Brindisa Kitchens.
Contact info
9b Weir Road, SW12 0LT, London, United Kingdom
- 02087721600
- contact@brindisa.com
- brindisa.com
Reply from Brindisa
Thank you for your review. So happy to hear you enjoyed the Santiago almond cake. It's a favourite for a reason!
Best wishes,
Alessandra - Brindisa Team
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Excellent products and service!
September 16, 2024
Reply from Brindisa
Thank you for your kind words!
Best wishes,
Alessandra - Brindisa Team
Top Class
The Brindisa website is very easy to navigate and is user friendly. The products are always top class and there is an amazing selection. Arranging delivery is also very easy and I'm kept up to date with emails informing me of the delivery progress.
September 16, 2024
Reply from Brindisa
Thank you for your kind words and for being such a loyal customer - it's appreciated!
Best wishes,
Alessandra - Brindisa Team
Reply from Brindisa
So glad you are satisfied with our service - thank you!
Best wishes,
Alessandra - Brindisa Team
Reply from Brindisa
Thank you very much for your kind review - it's appreciated!
Best wishes,
Alessandra - Brindisa Team
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Reply from Brindisa
Thank you for your review! We’re really pleased to hear that everything met your expectations.
Best wishes,
Alessandra - Brindisa Team
Fumet fish stock order
Ordered 6 jars of Fumet fish stock as unable to get it locally and we use it for paella. Delighted to see it on website and order came promptly.
September 1, 2024
Reply from Brindisa
Thank you for your review - so glad to hear it all went well. Happy cooking!
Best wishes,
Alessandra - Brindisa Team
Superb delivery and produce fantastic…
Superb delivery and produce fantastic as always
August 4, 2024
Reply from Brindisa
Thank you for your kind review and for your continued support!
Best wishes,
Alessandra - Brindisa Team
Reply from Brindisa
Thank you for the great feedback! We're so glad you're loving the Flor de Sal with Black Olive and that it's adding something special to your meals. Enjoy!
Best wishes,
Alessandra - Brindisa Team
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The products are always first-rate and…
The products are always first-rate and your website and delivery service are great too.
August 31, 2024
Reply from Brindisa
Thank you for your kind words! We're really happy to hear that.
Best wishes,
Alessandra - Brindisa Team
excellent service
it was straight forward and easy to place my order.
It was delivered on the day they gave when i placed my order.
August 29, 2024
Reply from Brindisa
Thanks for your feedback! We're glad to hear that placing your order was easy and that it arrived on time.
Best wishes,
Alessandra - Brindisa Team
Package arrived 24 hrs late but no…
Package arrived 24 hrs late but no problem, cooking chorizo still really cold. Excellent.
August 28, 2024
Reply from Brindisa
Thank you for your understanding! We're glad to hear that despite the delay, the cooking chorizo arrived in great condition.
Best wishes,
Alessandra - Brindisa Team
Website difficulty as previously
Website difficulty as previously. Uses default address instead of billing and delivery addresses. What does it mean? Unable to make selection and once I thought I had it reverted back so had to contact team who said they had fixed it but still delivered to wrong address. Puts me off using your website despite marvellous products.
August 27, 2024
Reply from Brindisa
Thank you for bringing this to our attention, and I’m really sorry for the inconvenience you’ve experienced. The team member who addressed your enquiry is very new, and unfortunately, she made a human error when updating your address. She did change it from your billing address to your son’s delivery address, but she mistakenly updated it in our online store instead of our shipment system, which caused the issue.
As soon as we were alerted about the mistake, we shipped another parcel to the correct address, which was delivered on the 5th of September, one day after your original delivery date.
We’re truly sorry for the mix-up, especially since this was a gift, and we understand how important it is to get it right. We deeply apologise for any frustration this may have caused and appreciate your understanding as we work to ensure this doesn’t happen again.
Best wishes,
Alessandra - Brindisa Team
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Reply from Brindisa
Thank you very much for your review - so pleased to hear it all went well!
Best wishes,
Alessandra - Brindisa Team
Reply from Brindisa
Thank you for your feedback! We're glad we could address your concerns promptly and get everything sorted out.
Best wishes,
Alessandra - Brindisa Team
Reply from Brindisa
Thank you for your feedback! We're glad to hear you’re happy with the quality of our products and the speedy delivery.
Best wishes,
Alessandra - Brindisa Team
No problem with the delivery or…
No problem with the delivery or collection. Product (Marcona almonds) excellent quality. Will definitely order again.
August 24, 2024
Reply from Brindisa
Thank you for your feedback. Looking forward to your next order!
Best wishes,
Alessandra - Brindisa Team
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Fantastic products delivered on time
Fantastic products delivered on time. It would be helpful to have product shelf life available online before they are ordered.
July 27, 2024
Reply from Brindisa
Thank you for your feedback! We’re glad you enjoyed the products and that they arrived on time.
We appreciate your suggestion about displaying product shelf life online. While we know this would be helpful, it’s a bit tricky for us to manage at the moment. We have hundreds of products, and our online store isn’t directly connected to the system that tracks our inventory and product details. This means it’s not easy for us to automatically update the best before dates.
That said, linking our inventory management system with our website is definitely on our radar for future improvements. Your input is really valuable to us as we work towards that goal.
Best wishes,
Alessandra - Brindisa Team
The service was very good and the…
The service was very good and the product fresh. All in all I would buy from you again.
August 24, 2024
Reply from Brindisa
Thank you for your feedback - so pleased to hear it all went well. We look forward to your next order!
Best wishes,
Alessandra - Brindisa Team
Reply from Brindisa
Thank you for your kind words!
Best wishes,
Alessandra - Brindisa Team
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