Brinkley's Estate Agents Reviews 

Maria has been an amazing agent, excellent quality of service.

We have now been living in a property managed by Brinkleys for over a month, and unfortunately the experience has been incredibly frustrating.

Before we agreed to rent the property five weeks ago, we specifically raised the condition of the carpets and the extensive marks on the walls during our viewing. We were assured that all carpets would be cleaned and the marked areas would be repainted/touched up to bring the property up to a normal, clean standard. These assurances formed part of our decision to take the property. Five weeks later, neither has been done and we still don’t even have a date for the work.

Communication has also been extremely poor. Some emails are answered while others are simply ignored, including repeated requests for an update on the painting and carpet cleaning and a request for reimbursement after we had to pay £160 to have severely blocked drains professionally cleared. The contractor advised us that the blockage was caused by a long-term build-up.

Since moving in, there have been numerous other issues requiring visits and work, including replacement of the fridge freezer, various contractor quotes, a full day of garden work and oven seal replacement. I do appreciate that some of these problems are ultimately being addressed, but the complete lack of consideration for our time has been astonishing. I have had to use five days of my annual leave — nearly 25% of my entire annual allowance — simply to be available for separate appointments and works at the property.

Much of this could and should have been identified and dealt with before tenants moved in. Instead, more than a month of our tenancy has involved repeatedly chasing issues, arranging access and sacrificing annual leave just to get the property to the standard we reasonably expected when we agreed to rent it.

The most frustrating part is that, after all of that, the two issues we made clear were our main priorities before agreeing to the tenancy — cleaning the stained carpets and painting the marked walls — still haven’t been completed.

I don’t expect everything to be perfect, and I appreciate the work that has been carried out, but I do expect agreed work to be honoured, emails to be answered and some basic consideration to be given to a tenant’s time. Unfortunately, that has not been our experience so far.

James was really helpful in a very slow market. The process took some time for various reasons and James helped me with all of it from start to finish. I have already recommended him to others. I am very grateful for his persistence and continued attentive service throughout the process.

We have sold twice through Brinkleys in the last 18 months in SW19 and SW20.
In both cases, they found us reliable solid buyers almost immediately and had us under offer within days.
They also achieving very pleasing prices, with no chipping - one deal was done at asking.
The deals were concluded promptly and Brinkley’s were helpful and communicative throughout the process. Very happy with the service and happy to recommend.

My experience with Brinkley's was a great. I have Zero complaints.
I worked with James, I felt he was honest and transparent and a genuinely cared about getting the best results for everyone involved. Communication was great throughout the whole process, very happy.

Brinkley's sold my one bedroom flat in April 2026. The flat had short lease so they suggested to have the lease extended. Once I started the process of lease extension. Brinkleys found a buyer and the whole process went very smoothly.
Having dealt with many estate agents in the past I found Brinkleys have been the best.

⭐ Detailed & Warm
"We cannot thank Brinkleys and the team enough for their outstanding support throughout our move! From our very first enquiry right through to getting the keys, they were friendly, knowledgeable, and always quick to answer every question – no matter how small.

They took the time to understand exactly what we were looking for, kept us updated at every step, and worked so hard to resolve any issues quickly. It’s rare to find an estate agent who is so honest, reliable, and genuinely cares about getting the right result for you.

If you’re looking for an estate agent you can trust, we would absolutely recommend 10/10!"
⭐ If you were selling your home
"Incredibly impressed with Brinkleys They gave us honest, realistic advice from day one, priced our home perfectly, and found us a buyer in record time! They handled all negotiations professionally, kept us fully informed, and made the whole sale run far smoother than we expected. A truly first-class service – we couldn’t have asked for better!"

I can’t recommend Sienna at Brinkley’s highly enough. She was professional, knowledgeable, and made me feel completely at ease throughout the purchase of my property. Buying a home can be stressful, but she made the whole process feel smooth and straightforward with her excellent communication and support.

The whole team at Brinkley’s were also absolutely lovely—friendly, professional, and always happy to help. Thank you all for making such an important milestone such a positive experience. I wouldn’t hesitate to recommend Brinkley’s to anyone.

We gave Brinkley's the opportunity to sell 3 flats and a house, all local to them - they sold none, and got viewings on just 2.
They just wasted a lot of everyone's time and spouted too much hot air (which is definitely not needed this summer).
It was alarming that the two most senior members of their sales team completely disagreed (not openly of course) about the valuation on 2 of the properties - how would that ever go well I wonder?
They talk a good game. Then just stick the properties on Rightmove and offer no expertise or anything other than the (nice chap, but should have some support from his colleagues) Office Junior going forward.
Totally unimpressed .... but not at all surprised.

We have a property that has been let through Brinkleys for many years. They have always been friendly and competent, but not much more. Though in recent years a bit more efficient on minor faults and repairs than they used to be. But I have to say they are amazingly on the ball and pragmatic about the new Renters' Rights Act. I have a couple of properties let in another part of the country and our agents there are like a fish out of water, whilst Brinkleys' Lettings Agent Shazelle is absolutely anazing. I really think that this is a firm that has gone from being quite good to exceptionally good.

I was with Brinkley's for approximately 16 years. In the earlier years, the service was generally acceptable, though not outstanding. However, in more recent years, the quality of service declined significantly, which ultimately led to my decision to leave.
Communication became increasingly difficult, and I often felt that my perspective as a landlord was not taken into account. Decisions were communicated to me rather than discussed, which made the relationship feel one-sided and frustrating.
More recently a council tax bill relating to my property was held by the agency for several months and was not forwarded to me. As a result, I only became aware of the issue once it had escalated to a court summons, leaving me with a bill of £653 to resolve.
This situation could have been avoided with more timely and proactive communication. Based on my experience, I would not recommend this agency to other landlords.

The worst estate agents I've ever used. Staff are completely useless and lazy. Do not use them they're utterly crap!

They are a good team to work with, friendly, efficient and supportive in every way! Should you have a problem or require information, their response time is excellent!
Dr. alan Donaldson

Shocking service to landlords. Takes 2 weeks to reply to emails

Many thanks to Brinkleys for selling my property, so much hard work went into it. Graeme was swift to get the property on the market pretty much within 24 hours, we had prospective buyers viewing almost every day. James went out of his way to find our buyer through word of mouth and negotiated and kept the sale to proceed despite multiple delays on our side. Last mention to Katherine who progressed the sale and ensured we were updated throughout.

I would honestly recommend anyone looking to sell to support this local business in Wimbledon Park.

Suzy was absolutely amazing and helpful within the whole process. She held multiple viewings, helped in admin related work and was just genuinely approachable and kind at all times.

Thanks 🙏

Brinkley @ Wimbledon Park - a big Thank You Graeme and James for your professionalism through marketing to completion. Great negotiation skills, excellent service with great results for us as sellers based overseas.
With low fees, excellent local knowledge there is no need to go searching anywhere else. You will not find an honest and professional team elsewhere. Five star service for sure.

Suzy is a credit to this company.

I made an appointment with Suzy to view several properties and all of which were suited to my requirements. Her attention to detail, level of professionalism and care during our experience with Brinkleys was second to none and i would highly recommend.

Gisella is great at responding , super fast at replying and takes the time to explain everything properly :)

Very friendly, patient, professional, and helpful. Would recommend.