Wants to install a new doorbell camera with my current brinks system. First I tried to chat which did not work for me because once I started talking to a real person here she got short with me on the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The technician to help me was very polite, seem very knowledgeable and was very helpful and the reason I called. He looked into my system as far as the how long the video stay online and I can’t remem... See more
Company replied
The representative was very personable and very helpful. He tried all avenues at his disposal to solve my problem. I wish all representatives are as helpful as him. he asked me about me and my well-be... See more
Company replied
Christian was an absolute legend w problem solving. He was cool, calm and collected and walked me through resetting my cameras after we changed internet providers. I was literally on day 3 of no sleep... See more
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Company details
- Security Equipment Store
- Furniture Store
- Security Service
- Security System Installer
- Security System Supplier
About Brinks Home™
Written by the company
Brinks Home is a proven leader in the smart home technology and security industries serving over 1 million people. With systems backed by an award-winning Alarm Response Center, we're committed to providing reliable smart home security at the highest standard in professional home monitoring. We’re proud to deliver award-winning customer care by phone, text, or chat.
A home system tailored to fit your needs is just one click away. Contact us below to get a free quote and receive an exclusive offer.
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On-the-Go
Whether home or away, you can contact your home and security from the palm of your hand with the Brinks Home Mobile App.
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Contact info
1501 Lyndon B Johnson Fwy, Suite 700, 75234, Dallas, United States
- 469.391.4024
- brinkshome.com
3.7
Average
8K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I purchased my alarm system from…
I purchased my alarm system from Alarm.com. The subscription fee was reasonable until Brinks took over. They now want me to sign a contract with them for an increased fee for the system that I purchased. I called them to cancel a contract that they say I signed for in January of this 2025. I cannot afford the increase in price, and they will not cancel the contract as I purchased my own system to avoid a contract years ago.
June 1, 2025
Unprompted review
Reply from Brinks Home™
Hello Nadzy, thank you for your feedback regarding your experience. Rest assured, we’d like to help address this. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.
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Great experience with tech support.
The tech that assisted me was very helpful and conversational. Not only knowledgeable about the security system but carried a personal conversation with me. He is a great asset to your company.
June 28, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Maurice. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
The Brinks agent worked extremely hard.…
The Brinks agent worked extremely hard to resolve my security problem. Somehow my control panel stopped working correctly and he went through multiple steps with me to update the system and resolve the problem. He worked with me for 1Hr and 20Min and was very patient and helpful.
June 28, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Jim. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Customer service help out alot with…
Customer service help out alot with getting us back into our account. He was very patient with us and very kind😊
June 28, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Cynthia. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Excellent representation of Brinks
The representative was very personable and very helpful. He tried all avenues at his disposal to solve my problem. I wish all representatives are as helpful as him. he asked me about me and my well-being making me feel that we had a connection. Not just for business, but personal. Very clear and confident language skills. He needs a raise!!! His name was Gervain
June 26, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Robert. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
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Awesome Experience..very thorough ful and apparently likes her job a smile while assisting me..great job
Very helpful, assisted me with care..and great personality
June 28, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, John. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
I am very unhappy with this company’s service,frastarted and diappointed.
I am very unhappy with this company’s service. I originally went with COX, but they transferred all customers to Brinks, and I faced this unacceptable situation in the 1st month itself.
Complaints about the Brink’s Home Security System for overcharging, not providing a prompt response, taking excessive time to solve the issue, and a lack of courtesy in contacting the customer.
1. I complained about the issue of alarming the security system unnecessarily.
2. I received the troubleshooting appointment approximately 3 months after the complaint.
3. The technician showed up as scheduled on May 20th but couldn't resolve the problem completely.
4. I had to make another effort to make the second complaint and was promised that someone would get back to me within 2 to 3 business days, but it never happened.
5. Again, after several attempts, the problem was solved remotely, and subsequently, I received an invoice for $ 120.00 as a trip charge. ( Invoice #254809091 dated 05/24/2005)
6. I have paid $120 for nothing just for showing up, and the problem was solved remotely later after several phone call attempts, where I do not have to pay for remote repairs.
7. The Brinks just sent a technician claiming that I requested and was not given the remote repair option at first, which is free.
Conclusion:
Very poor service. Neglecting the customer and unnecessary charges, and after all, they revised the invoice cost, separating the trip charge and remote repair, which was said to be free.
May 20, 2025
Unprompted review
Reply from Brinks Home™
Hello Manju, thank you for your feedback regarding your experience. Rest assured, we’d like to help address any remaining concerns. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.
Reply from Brinks Home™
Thank you for taking the time to leave this review, Steve. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Reply from Brinks Home™
Thank you for taking the time to leave this review, Carmen. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
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The agent was very helpful and we got…
The agent was very helpful and we got our problem fixed. Thanks Brinks.
June 28, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Laroyce. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Problem solver
The lady representative was excellent . She listened to my questions and gave me the information I requested—-so problem I was having with my account was answered with her knowledge and and her empathy.
June 27, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Carol. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
My experience was knowledge
My experience was knowledge, professional and personal. She had patient working with us.
June 27, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Helen. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Great Customer Services and resolved my…
Great Customer Services and resolved my billing problems immediately!
June 27, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Jing. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
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I was out of town and there was a false…
I was out of town and there was a false alarm and the police were called. No one called the emergency number. The system seem to have a glitch because when I returned home the next day the alarm didn't show going off.
June 22, 2025
Unprompted review
Reply from Brinks Home™
Hello Jimmie, thank you for your feedback regarding your experience. Rest assured, we’d like to help address your concerns. We have located your account and will contact you by phone or email withing two business days. Thank you. -Paul H.
My problem is resolved and I am happy
My problem is resolved and I am happy
June 27, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Beth. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
The Brinks & Alarm.com apps are to…
The Brinks & Alarm.com apps are to restrictive with how networks can be assigned for door cameras and the error prompt and troubleshooting are a joke because they do not give a reason and resolution options to explore that have anything to do with the error.
May 23, 2025
Unprompted review
Reply from Brinks Home™
Hello Ram G, thank you for your feedback regarding your experience. Rest assured, we’d like to help address this. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.
Michael in Dallas, TX
Michael in Dallas, TX was very attentive and knowledgeable about the questions I had with my alarm system.
June 27, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Marsha. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
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The agent that I worked with was…
The agent that I worked with was extremely patient and made sure she walked me through all the issues I was facing with my security system.
June 25, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Sachin. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Reply from Brinks Home™
Thank you for taking the time to leave this review, Barry. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Excellent service!!
June 27, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Li Z. We are pleased to hear about your positive experience with our services! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
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