Wants to install a new doorbell camera with my current brinks system. First I tried to chat which did not work for me because once I started talking to a real person here she got short with me on the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The technician to help me was very polite, seem very knowledgeable and was very helpful and the reason I called. He looked into my system as far as the how long the video stay online and I can’t remem... See more
Company replied
The representative was very personable and very helpful. He tried all avenues at his disposal to solve my problem. I wish all representatives are as helpful as him. he asked me about me and my well-be... See more
Company replied
Christian was an absolute legend w problem solving. He was cool, calm and collected and walked me through resetting my cameras after we changed internet providers. I was literally on day 3 of no sleep... See more
Company replied
Company details
- Security Equipment Store
- Furniture Store
- Security Service
- Security System Installer
- Security System Supplier
About Brinks Home™
Written by the company
Brinks Home is a proven leader in the smart home technology and security industries serving over 1 million people. With systems backed by an award-winning Alarm Response Center, we're committed to providing reliable smart home security at the highest standard in professional home monitoring. We’re proud to deliver award-winning customer care by phone, text, or chat.
A home system tailored to fit your needs is just one click away. Contact us below to get a free quote and receive an exclusive offer.
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On-the-Go
Whether home or away, you can contact your home and security from the palm of your hand with the Brinks Home Mobile App.
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Contact info
1501 Lyndon B Johnson Fwy, Suite 700, 75234, Dallas, United States
- 469.391.4024
- brinkshome.com
3.7
Average
8K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Customer Service! The customer service rep was very nice…
The customer service rep was very nice and professional. She helped me with everything I needed. She was patient and very polite. She's a good representative for your company.
July 3, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Lorena. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
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Jonathan was clear and wanting to help
Jonathan was clear and wanting to help; he showed me the answer to my question, and then gave me an offer to extend my subscription for another year at my same rate. He was not pushy nor did he rush me: he seemed open and helpful.
July 3, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Anya. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
The representative was very helpful
The representative was very helpful. She was pleasant to talk with. She explained everything well and answered all of my questions.
July 3, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Debra. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
I needed to set up a new key fob and…
I needed to set up a new key fob and window sensor. The customer service agent was lovely. She was knowledgeable and patient. She walked me through both set ups and answered all my questions. She was very professional and thorough.
June 26, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Jopop. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Reply from Brinks Home™
Thank you for taking the time to leave this review, Barbara. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
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I wasn’t on hold very long
I wasn’t on hold very long. The person who answered was very helpful. She ordered the sensors I needed and walked me through the update process. She was great.
July 3, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Walt. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
The agent was very professional and…
The agent was very professional and patient and helpful
July 3, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Francine. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Brinks has your back.
I had a great experience this morning with the Representative that helped me complete my issue. She was very nice, professional, and knew exactly what she was doing. Thank you very much!
July 3, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Cynthia. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Good customer service and excellent…thanks
Good customer service and excellent service thanks
July 3, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Efrain. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
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Good support service
My experience with customer service was great. He was polite and respectful. He asked if he could help in any way to keep me as a customer, but I had already made other arrangements. But I would return in the future because of his kindness and good support.
Wayne
July 2, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Wayne. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Great Customer Service!
The representative I spoke with was very patient, polite, knowledgeable, and answered all my questions.
July 3, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Fiorella. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Garage camera not working
We had our garage camera stop recording, after 4 calls following their commands over the phone including climbing a ladder at the age of 59, they finally said $250.00 for a technician to come out. I dropped Brinks, went with Vivint, nothing out of pocket and all brand new upgraded equipment! And, they bought out the remaining contract from Brinks! If anything should go wrong, they’re coming out and don’t want me climbing ladders 💙
July 3, 2025
Unprompted review
Reply from Brinks Home™
Hello Sandra, thank you for your feedback regarding your experience. Rest assured, we’d like to help address your concerns. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.
Jennifer's Review
A young lady named Jennifer was very helpful when I called to inquire about the Door Bell Camera. She explained everything in detail and treated me with kindness and respect.
July 2, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Doris. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
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No Pressure
I called Brinks and was connected to Chelsea in the CRSE Department. She was outstanding! She was friendly, informative and had an easy-going manner about her. She answered all my questions. When I called, my intention was to cancel my monitoring service with Brinks because of my antiquated, failing security system. Because of Chelsea's non-pressure nor pushy approach, I listened to the options she presented and decided to upgrade. It was only because I did NOT feel pressured that I did not cancel and decided to remain a customer. Well done Chelsea!
July 2, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Nancy. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
She was super nice and helpful
She was super nice and helpful. I loved her customer service
July 2, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Maria. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Customer service representative was…
Customer service representative was knowledgeable and helpful to what I needed.
July 2, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Linda. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Excellent Customer Service
Brinks representative Regina was knowledgeable, professional and friendly.
Thank you Regina for excellent customer service!
July 2, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Janice. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
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It isn't the company
It isn't the company, it's the personal that provides the service, that made this experience great.
July 2, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Jose. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Reply from Brinks Home™
Thank you for taking the time to leave this review, Val. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Great Customer Support
Great Customer Support! Answered all my questions and helped me save. Very understanding and compassionate. Thank you for all you do!
July 2, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Gordon. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
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