Wants to install a new doorbell camera with my current brinks system. First I tried to chat which did not work for me because once I started talking to a real person here she got short with me on the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The technician to help me was very polite, seem very knowledgeable and was very helpful and the reason I called. He looked into my system as far as the how long the video stay online and I can’t remem... See more
Company replied
The representative was very personable and very helpful. He tried all avenues at his disposal to solve my problem. I wish all representatives are as helpful as him. he asked me about me and my well-be... See more
Company replied
Christian was an absolute legend w problem solving. He was cool, calm and collected and walked me through resetting my cameras after we changed internet providers. I was literally on day 3 of no sleep... See more
Company replied
Company details
- Security Equipment Store
- Furniture Store
- Security Service
- Security System Installer
- Security System Supplier
About Brinks Home™
Written by the company
Brinks Home is a proven leader in the smart home technology and security industries serving over 1 million people. With systems backed by an award-winning Alarm Response Center, we're committed to providing reliable smart home security at the highest standard in professional home monitoring. We’re proud to deliver award-winning customer care by phone, text, or chat.
A home system tailored to fit your needs is just one click away. Contact us below to get a free quote and receive an exclusive offer.
Free Quote
On-the-Go
Whether home or away, you can contact your home and security from the palm of your hand with the Brinks Home Mobile App.
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Contact info
1501 Lyndon B Johnson Fwy, Suite 700, 75234, Dallas, United States
- 469.391.4024
- brinkshome.com
3.7
Average
8K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The person I spoke with did an…excellent job
The person I spoke with did an extremely GREAT job.
I was able to get my screen back up and working.
June 26, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Sally. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
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I do not recommend
My bill has more than doubled in the past five years. I’ve tried to cancel several times, but only get the runaround. Now, after finally getting the chance to cancel again, the agent tells me that the contract is still open for another 30 days until the paperwork is filed. I do not recommend this company.
July 1, 2025
Unprompted review
Reply from Brinks Home™
Hello Kevin, thank you for your feedback regarding your experience. Rest assured, we’d like to help address your concerns. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.
Your automated system needs to be better more patient more clear and to be able to give confirmation noise more clear instead of having to go back to customer service and wait a long time. Be better.
Your automated system needs to be better so that it can give confirmation number better and not have to return to customer service. Customer service needs to be more polite and clear.
June 29, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Teddy. We appreciate your feedback! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
The Brinks representative was warm and helpful
The Brinks representative was incredibly warm and personable. She took care of my request and explained the process with clarity. I highly recommend Brinks, as their customer service is great!
July 1, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Diana. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Reply from Brinks Home™
Thank you for taking the time to leave this review, Charles. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
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The Representative that helped me was very helpful & interested in providing me with the best service.
The Representative that helped me was very polite, knowledgable & helpful.
July 1, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, R O. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
I worked with a Lucky
I worked with a Lucky, which was exceptional. explained and walked me through everything needed.
This person should be in charge of training,
June 30, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Diane. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
I talked to 3 departments and all 3…
I talked to 3 departments and all 3 were very polite, professional, and knowledgeable. They answered all my questions. I received a discount, great surprise, and they sent via email everything I asked for. GREAT experience with all 3.
July 1, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Patti. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Cina was very thorough and accommodating
Cina was very thorough and accommodating
July 1, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Mimi. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
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Your technician came out and cannot…
Your technician came out and cannot diagnose the problem with the cameras and indicated that it may be another month before someone else can come out.
June 30, 2025
Unprompted review
Reply from Brinks Home™
Hello Sharon, thank you for your feedback regarding your experience. Rest assured, we’d like to help address your concerns. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.
Very friendly and extremely…
Very friendly and extremely knowledgeable on my situation
July 1, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Ira. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Rebecca’s professionalism really…
Rebecca’s professionalism really exceeded my expectations! She made everything so easy and she was sweet! I would recommend she get a raise or two because in 19 years of being with the company, she was the best representative I have ever encountered!!!
July 1, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Yaschia. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Great Customer service
My experience was made great by representative, Sheila. I was calling to discontinue my services. She provided clear and concise options and kept me as a customer and still saved me money. She was friendly and knowledgeable.
July 1, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Corie. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
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I felt my home has been safe while Im…
I felt my home has been safe while Im away.
June 4, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Tamara. We are pleased to hear about your positive experience with our service! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Quick and accurate service
June 30, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, David. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Called and got great customer service
Called and got great customer service. The rep answered all questions.
June 30, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Had a outlet issue and the…
Had a outlet issue and the representative walked me through the entire process until we could resolve the issue. Excellent customer service
June 30, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, McKinley. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
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I've had multiple issues with my new…
I've had multiple issues with my new system and each call I've made has been met with the MOST attentive, considerate and helpful support team I've ever encountered. Each and every call was treated with respect, eagerness to resolve and attention to every possible detail that may have triggered the issues to begin with. Stellar team at Brinks!
June 30, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, M Kreter. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Anita
Anita, the representative was very kind and helpful. She was also very patient as she helped us to resolve our issues.
June 30, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Janette. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Great understanding of the situation…
Great understanding of the situation and patient was outstanding
June 30, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Jason. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
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