Manhattan sink tap replaced under warranty like for like because of leakage on the swivel joint. Bristan were very good no problems received through post within a few days. To change tap was very easy... See more
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Review summary
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Bristan Taps - Quality products that work well, with an understated style that enhances the look of our bathroom. Had excellent support from Bristan Customer Service, confirming lifetime parts, and o... See more
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Able to connect quickly via telephone to a human call handler who listened and spoke clearly. When it became clear that it wasn't possible to verbally identify my bristan tap, she seamlessly conn... See more
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Really helpful technical support that was much appreciated. The lady knows the products and gave clear advice on how to fix an issue with what is now a relatively old tap. She went the extra mile to c... See more
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Company details
About Bristan
Written by the company
Bristan is the UK’s number one for taps and
showers, with straightforward solutions for
every bathroom and kitchen that you can
trust time and time again.
For over 45 years, we’ve delivered exactly what we promise: reliable and long-lasting products, backed by incredible customer service.
With a team that knows taps and showers inside out, and whatever you need delivered the very next morning. We make everything as painless as possible, with technical support, and tried and tested products – all backed by industry leading services.
We’re the easy choice for taps and showers, every time.
For over 45 years, we’ve delivered exactly what we promise: reliable and long-lasting products, backed by incredible customer service.
With a team that knows taps and showers inside out, and whatever you need delivered the very next morning. We make everything as painless as possible, with technical support, and tried and tested products – all backed by industry leading services.
We’re the easy choice for taps and showers, every time.
Why Bristan?
Written by the company
- Rely on Bristan today, and every day after.
- Designed with care, and engineered to last, families have put their trust in Bristan for over 45 years.
- For every problem, there’s a Bristan solution.
- Whether it’s a refurb that’s built to last, or a reliable replacement for a quick fix, Bristan offers a durable range of taps and showers, with reliable guarantees.
- The easy choice for great customer service.
- Choosing Bristan is always the easy choice, with exceptional Trust Pilot feedback, technical experts on hand to help and advise, and solid guarantees including 1 years engineering support on manufacturing faults for our core taps and showers. Enjoy reliable taps and showers, backed by award-winning customer service.
Lifetime Guarantee
REPAIR, REPLACEMENT OR REFUND ON ALL PARTS AND FINISHES
Our Lifetime Guarantee means exactly that: cover for the lifetime of the product. Not five years. Not ten years. No hidden expiry date. Just long-term confidence that if something isn't right, we'll take care of it.*
No complicated small print - If an eligible product bought on or after 1st April 2026 develops a genuine fault, we'll repair, replace or refund
it.* It's that simple.
To find out more, including how to
claim, visit https://www.bristan.com/guarantees/faqs*
*Terms and Limitations apply
https://www.bristan.com/guarantees for full details.
Contact info
Birch Coppice Business Park, B78 1SG, Tamworth, United Kingdom
- 03300 266 273
- enquire@bristan.com
- bristan.com
4.8
Excellent
4K reviews
Asks customers to review
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from Bristan
Dear Hasmukh
Thank you for your review. We're glad to hear you had a positive experience.
Many Thanks
Samanhtha
helpful and fast
July 27, 2026
Reply from Bristan
Dear Moira
Thank you for taking the time to share your positive feedback. We are pleased to hear that you had a great experience with our customer service and that your issue was resolved promptly.
Many Thanks
Samantha
Reply from Bristan
Dear David
Thank you for your review. We're glad to hear you had a positive experience and that your issue was resolved promptly.
Many Thanks
Samantha
As I have already said in a previous…
As I have already said in a previous review that my warranty enquiry was handled professionally and efficiently and I have received the replacement parts but not yet checked if they are correct.
July 9, 2026
Reply from Bristan
Dear John
Thank you for your review, we really appreciate you taking the time to leave us such a great comment about the service you’ve received.
Many Thanks
Samantha
Boxed products well presented with good…
Boxed products well presented with good product guarantee period.
July 24, 2026
Reply from Bristan
We're happy to hear that our product presentation and guarantee period met your expectations. We appreciate your positive feedback.
Many Thanks
Samantha
Reply from Bristan
Dear Nick
We appreciate you taking the time to share your feedback! We are happy to hear that we resolved your issue effectively.
Many Thanks
Samantha
Great Service
Your operator knew exactly what I needed and gave me the best deal, all fixed within 3 days
July 30, 2026
Reply from Bristan
Dear Chris,
We're so happy to hear our agent provided excellent service and quickly resolved your needs. We appreciate your kind words!
Many Thanks
Lauren
Reply from Bristan
Good afternoon,
Thank you for your wonderful review. We are so pleased to hear that you found our customer service to be friendly and helpful. We appreciate your kind words.
Many Thanks
Lauren
Replacing a Triton Shower Bar
Bought this product to replace Triton bar that I had for some years. Do not assume that if pipe centres match the previous bar It will fit as checking the length is just as important. Thankfully this bar was a similar size to my old one so it avoided hitting my shower door when closing. It was simple for our heating engineer to replace as no alterations were required. It has a great flow (used my old shower head as it has different spray patterns) and temperature adjustment is easy to adjust.
July 14, 2026
Reply from Bristan
Dear George
Thank you for your review, we really appreciate you taking the time to leave us such a great comment about the service you’ve received.
Many Thanks
Samantha
First Rate
A first class company. Excellent products with well informed and friendly staff. After Sales support second to none.
July 28, 2026
Reply from Bristan
Dear Robin
We appreciate you taking the time to share your feedback! We are happy to hear that our team was able to provide helpful advice and resolve the issue effectively.
Many Thanks
Samantha
Speedy Parts Delivery
The Bristan website shows the exact parts required to fix a problem and the on-line ordering is simple. I couldn't believe the speed of delivery - within 24 hours of ordering.
July 20, 2026
Reply from Bristan
Dear John,
We're so glad to hear that our website made finding the right parts easy and that our online ordering process was simple for you.
Many Thanks
Lauren
Reply from Bristan
Dear Terry,
We're so glad you appreciate the quality and style of our products, and our lifetime guarantee.
Many Thanks
Lauren
Good service under guarantee
I contacted Bristan about a minor problem with my bath tap, installed a few years ago, which needed to be turned off quite firmly to avoid it dripping. They asked for a copy of the receipt plus a photo of the tap and then sent a replacement part under guarantee. Brilliant service.
July 27, 2026
Unprompted review
Reply from Bristan
Dear Chris,
Thank you for your review, we really appreciate you taking the time to leave us such a great comment about the service you’ve received.
Many Thanks
Lauren
Reply from Bristan
Dear Michael,
We're so glad we could help with your tap and provide a much better solution for you. We appreciate your positive feedback!
Many Thanks
Lauren
Reply from Bristan
Good Morning,
We are so pleased to hear that you had such a positive experience with our products and support team. Thank you for your wonderful feedback!
Many Thanks
Lauren
Beautiful Bristan Taps I needed a spare part for a tap and it…
I needed a spare part for a tap and it was received the next day. I have always had Bristan Taps in my bathroom. I like the elegant styles and finish. Customer service is friendly and helpful, with pleasant staff.
July 24, 2026
Reply from Bristan
Dear Maria,
We're so happy to hear you received your spare part quickly and that you appreciate the elegant styles and finish of our taps.
We pride ourselves on friendly and helpful customer service, and we're glad this was your experience. Thank you for your continued loyalty and kind words!
Many Thanks
Lauren
Reply from Bristan
Dear Edward,
We're glad we could assist you with your guarantee. We appreciate your positive feedback!
Many Thanks
Lauren
Reply from Bristan
Dear Ian,
We are so pleased to hear that you experienced great service and quick delivery. Thank you for taking the time to share your positive feedback.
Many Thanks
Lauren
Fast efficient and friendly service
Fast efficient and friendly service, replaced a faulty item without any hesitation
July 14, 2026
Reply from Bristan
Dear Craig
We appreciate you taking the time to share your feedback! We are happy to hear that our team was able to provide helpful advice and resolve the issue effectively.
Many Thanks
Samantha
New kitchen tap no grub screws covers…
New kitchen tap no grub screws covers provided two of the grub screw holes are just above the sink water and grime can easily access area.
Customer service was of no help wanted evidence of purchase which isn't an issued to send out a full flow control handle for the grub screw cover. I actually need four so not an economical at all . I actually offer to buy 4 grub screw covers of them but nothing. Bristan was recommended to me but I wished I had never bought the tap as its ugly and not practical with ths holes on show.
July 10, 2026
Unprompted review
Reply from Bristan
Dear Gigi
Our customer service department works hard to provide an extraordinary customer experience, and it is disappointing to hear that on this occasion, you feel we’ve let you down.
Please keep an eye out from enquire@bristan.com where we can discuss this further.
Many Thanks
Samantha
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