Bristol West Insurance Group Reviews 

I stumbled upon this insurance through Geico and as a driver with a couple of accidents even not at fault it was really hard for me to get an insurance after seven years with State Farm. This was one of the companies that decided to take me and I wish it worked out for me. The app is user friendly and their customer service is top notch. No crazy waiting time either. When I spoke to couple of representatives they were helpful and polite.

The biggest downside for me the monthly payment. My driving record isnt that bad, minor things.. I have two 2022 benz and they charged me $3,000 for a full coverage. (for each month). That for me is outrageous. So I had to cancel. I understand they see me as a high risk driver but that's a bit unreasonable.

$240.00 policy increae , 53 years old perfect driving record. Perfect insurance score. Never a insurance gap and never made a claim and my policy goes up $240 after 6 months
They offer nothing but high rates. No road side assistance no car rental reimbursement not even loan lease pay off , I'm not paying for my car twice and not have any coverage , they will more than likely low ball a claim and you'll be paying for it.

worst insurance group ever/cant believe Farmers would associate themselves with them. messed up my policy by putting the wrong state on my policy let it go for 7 months then told me it needed to be canceled and a refund sent through the mail and would take about 14 days. they wouldnt let me open a new policy till the old was canceled and told me it would Take 24Hr hours so i waited then i was told i couldnt cancel it over the phone and had to send in a signed document so i did on-line through the app and wait 24 hours which i did and now was told that the first document wasnt verified through a signature company so i have resubmitted the document using there company....i called and was told t0 give it a little more time....all while having no coverage and camping in the mi9iddle of no where Mississippi. they will take your money in 2.5 seconds but try and get a refund and it will take you 2 weeks and 25 hoops to jump through. i couldnt imagine filing a cliam. WOULD NOT RECOMEND

Horrible Insurance Company and is a scam company. Literally my wife drove for 2 years with suspended driver license DUE to the fact that this company does not report properly to DMV. We have had continous auto insurance with no lapse but since we left this company for another carrier for coverage, they reported we didnt have coverage 2 years ago when we 110% did have the continous coverage. It's been confirmed we had the coverage. Now 2 years later we are in a complete mess due to this carrier and their shady business practices. I also have heard of this happening to many people in the state of Florida with the same exact carrier...hmmmmm..then you get them suspended because they lost a customer. Shame on you bristol west and you should be investigated by the state of Florida for your overwhelming shady business practices. What about the people that got pulled over and got a ticket. Not to mention the DMV still wants us to pay a reinstate fee of almost $200 for reinstate immediately or we have wait atleast 48 hours while they try to fix this unnecessary mistake bristol west and FL DMV caused with their lack if communication. When this happens so often to so many people is it done purposefully on their end due to spite. Absolutely ridiculous and cant believe this can legally be done to someone.

This is the absolute worst, borderline criminal insurance company I've ever come across. Long story short, they failed to report that I started a new insurance policy just two days after my previous policy cancelled (only 2 days lapse) and now they refuse to send the documentation requested by the DMV to get the suspension off of my record. AND they raised my rates as a result of their own mistake, despite a perfect driving record. They have refused to answer questions AND I have been hung up on by them more times than I can count. These are not good people! Now I'm having to take legal action against them for something that should've been a simple fix. STAY AWAY FROM THIS COMPANY.

I was with this joke of an insurance company for almost a year. Towards the end, one of my payments didn't process correctly due to a problem with my bank. I called in (which you can't do after a certain time or on the weekends) and they were adamant about my having to pay the returned payment fee. The following month, because I didn't submit my new checking acct info 5 days prior to the automatic withdrawal date, I was hit again with another fee and had to call in 2 times to resolve the issue. The final straw was when last months auto withdrawal went through and they claimed that they got an NSF notification from my bank and set my policy for pending cancellation. Knowing full well that there was plenty of money to cover my payment, I called in yet again, got my NSF fee waived, went ahead and made an over the phone payment and followed up with my bank to confirm that there was no NSF notification given to anybody ever. THEN, I get a notification of invoice from Bristol West stating that if I didn't pay the remaining two months in full, they would cancel my policy. AND THEN when I called in to figure out what the hell was going on, they claimed that the payment I made over the phone had been refunded, but they couldn't tell me why. It was at this point that I had had enough and was happy to take my refund and go elsewhere, AND THEN when the refund never came through, I called them for the last time trying to figure out why and they fed me so much nonsense I almost got sick to my stomach, AND THEN when I won the argument regarding my case under no uncertain terms, the woman I spoke to who had a terrible accent which made her very difficult to understand straight hung up on me. I never received the refund, and now I'm having to look at another way to get my money back.

These @holes should only get negative stars, they are LIARS and THIEVES.
They kept raising my rates each month, I'm 60 yrs old and have no accidents for the past years. They told me after 6 months I would be switched to Farmers insurance, but they gave me b.s. excuses and now I'm back with SHELTER INS. AND GETTING HELLUVA LOWER RATES SHELTER WILL BEAT bristol BY A MILE!!!!!!!

I was charged for an entire six months without my permission. I was also charged a $20.00 fee just for them to give me a quote.
After I told them I wanted to cancel they tried to force me to be insured with them. They had me prove that I had insurance previously before they would cancel my policy. This was really unfair. I would steer clear of this company. I have had insurance for over 40 years and never dealt with any company that does this to customers!

Scammers and thieves! Stall tactics, lowballing, won't answer the phones.
Never use this company which is part of Farmers Insurance. Filing a complaint with my state DOJ.

I didn't want to give them one star. They gave me a quote I paid to get started the next month it was higher I found a better company with cheaper rates and better coverage I called to cancel my policy 3 days early. Now today I get a bill saying I owe them. They have got to be on drugs if anything they owe me. And then threatened if I didn't pay them they would turn it over to collections quess what collections here I come. Don't fool with them.