Britcar UK Reviews 2,583

I am extremely disappointed with Britcar's service and lack of integrity. I placed an order for car parts that were delayed for over 2 months. Due to this unacceptable delay, I was forced to purchase the parts from another supplier to repair my vehicle.
When FedEx finally notified me about the delivery, I immediately informed them that I no longer required the package and requested it be returned to the sender. I also contacted Britcar directly to request a full refund. They assured me that a refund would be processed once the package was returned to them.
It has now been two months since that communication, and Britcar has completely ignored all my messages. After contacting FedEx for an update, I was shocked to learn that they had reached out to Britcar regarding the return, but Britcar refused to accept the package back. As a result, my order has been moved to "unclaimed" status and I am left without my money or the parts.
This is deceptive business practice. They are intentionally blocking the return process to avoid issuing a refund. Save yourself the trouble and money—do not buy from this company.

Everything ist fine.
Keep it up.👍

Wow, this guy Duncan, what a gentleman. Even though parts not available he researched all the superseded numbers to help me with my search. Great service.

Britcar is a number one for genuine Land Rover original parts supplier. My purchases with them always went perfectly. Polite and supportive team, quick shipping and more. Recomend to others.

A huge thank you to Duncan, Stephen and everyone, for once again, getting us out of a mess! Thank you too for finding some of the parts even though one of them is now obsolete.

Thanks too for keeping your prices competitive, it makes such a difference and helps us.

Emma

Rubbish service, management always busy.

Britcar are very impressive. Stock of even obscure/rare parts and the staff did everything to ensure parts were packaged carefully and shipped for next day delivery. Thanks!

Money arrived a day late after we had left for holiday, no apology or even response to emails. Won't use them again.

Been 18 days since I ordered my part. Still no delivery and the tracking numbers won't bring up anything

Website trading as Britcar Global

Poor communication over the simplest of LR parts - 2 washers.

Ordered parts showing as available on website. Received order confirmation including tracking information (Royal Mail First class tracked). A working week later nothing has arrived and car is still sitting in bits waiting for these parts.

After 2 emails querying where the washers were sent to the email address their receipt clearly states as any questions, please contact here 'If you have any questions, contact us at the sales email address given' I finally got an email saying a refund had been issued as they had no stock due the part no longer being available. The response also said 'I am sorry for the delay in replying to you, this is not the communications email, it is just for purchasing, for a much faster response please use the sales email address' which actually was the email address used.

So, on the face of it, no part available with poor communication which I responded to, saying that listing an obselete part seemed a bit daft if they could no longer obtain it.

I then get an email that appeared quite stroppy in nature, implying how it was impossible to manage and monitor one obsolete part against the huge stock they carry, missing the entire point that the issue was actually down to poor communication. If I had known the day after order (when they processed it) that it was obselete, it would have given plenty of time to source a new supply (they are just washers so measurements and order from any washer supplier in a better quality material) and carry on with the job.

So, although trivial, and noting that we all like a good moan, in my experience good business relies on good communication, especially when even small things go wrong. To me that is what brings customers back.

In this case, poor communication followed by a seemingly irritated email is the real issue, and the communication can no longer be trusted. In a world were there are many suppliers of car parts, it simply means looking elsewhere where I know the communication and customer service are 100 times better.

Great experience. I urgently needed a part and asked them if they could speed up the order. Ordered on Friday, received on Monday. Thank you

They had the part I wanted in stock at a good price with fast delivery.

Phoned and asked for a pacific part even gave them the part number I Said check 100% that the part is in stock oh yes yes definitely in stock I place the order then they email item is not in stock and don’t know when it will be don’t waste your time or money dealing with these morons

Great selection of parts at good prices and cheap delivery to Ireland,

As a Jaguar owner and enthusiast it's great to be able to get all the parts you need in one place

Excellent service.ang great quality

In the end got the part that I wanted but it costed a lot of time and work. Had to buy it through E bay and paid VAT which we normally do not pay.
Have done a lot of bussiness with Britcar but life used to be a lot easier ! :(

Fast reliable competative service every time FIVE STARS

British gas still have not got the singe in from right because my bill for gas and electricity for one year price cap is 1.100 something a year and my monthly bill is over 300 ponds a month but but British gas just emailed me at 550 this morning tine I paid the bill on Wednesday the gas was 2.18 pounds witch I did through my bank app and the payment was sent my electric bill was a hundred and seventeen pounds in total 317 44p every month snice I moved hear so bye my reconon my yelley bill has now paid for the year and they have serous issues with their app its just playing a game with people and emails at 550 and 1am in the morning still continue to wake disabled people up

Customer service is very good thanks for your quick response and I hope to shop soon to your good office

They are always a thoughtful and caring business, Have come through many times for me and my restorations. I wish them the best in these hard times.