Due to my carelessness damaged the Smart Light indicator for my filter jug. Contacted Customer Care asking how to get a replacement. Received a rapid response from a Customer Care Advisor that... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Such good customer service. Inherited a Pure P1 tap with a sensor missing, Tried everywhere to buy one to no avail. Contacted Brita directly and Babs, was so kind as to supply me a part FOC without qu... See more
Company replied
After 4 years of outstanding service, the Memo % indicator on our BRITA jug filter stopped working. I emailed BRITA customer services regarding the problem. I had a reply within an hour or so.... See more
Company replied
The memo on my jug stopped working and I googled where I could get a replacement and was a bit sceptical when a YouTuber mentioned that they contacted Brita and got a new one. I emailed straight away... See more
Company replied
Company details
Written by the company
BRITA a global family committed to creating a positive and sustainable impact in the world of water!
Contact info
9 Granville Way, OX26 4JT, Bicester, United Kingdom
- 0344 742 4800
- enquiries@brita.co.uk
- brita.co.uk
4.7
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Brita glass is not worth it
Brita glass is not worth it! Washing it regularly and it Keeps getting green algae on the filter , algae entered the tiny plastic inside and it's impossible to wash it, so after just few months of using it we stopped as I believe it could be very harmful. I do not recommend!
October 18, 2026
Unprompted review
Reply from BRITA UK
Hi Lucija
We’re sorry to hear about your experience with your BRITA Glass Jug. We understand your concerns and would like the opportunity to look into this for you. Please contact our Customer Care team so we can investigate further enquiries@brita.net
Team BRITACare
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I asked Brita why the Brita Elite…
I asked Brita why the Brita Elite filter which can also filter pfa's is not offered for sale in Europe and the response said "Elite filters are made by BRITA in the US and designed for US waters" and they are not available for sale in the UK or Europe. "Designed for US waters" !! That is a BS answer. Water is water and these filters are better than what Brita sells to UK and European markets.
October 16, 2026
Unprompted review
Reply from BRITA UK
Hi Wendy
We understand your point, but there is an important distinction here. In the USA, the BRITA brand is operated by The Clorox Company, separately from BRITA UK. The Elite filter is part of their US product range, not ours, and we cannot supply or sell this product in the UK or Europe.
Team BRITACare
My filter indicator was no longer…
My filter indicator was no longer working. I contacted Brita customer services as I was unable to replace the battery. Brita will be sending a replacement indicator within 7 working days. Very helpful.
October 16, 2026
Unprompted review
Reply from BRITA UK
Hi Adam,
Thank you for your review. We're pleased to hear that our Customer Care team was able to assist you and arrange a replacement filter indicator.
We hope it arrives soon 😊
Best wishes
Team BRITACare
Brilliant Customer Service
Another shout out to Babs for excellent customer service. I emailed to moan about deteriorating plastics and basically wanted the company to consider alternatives (stainless steel for example) in their design. Babs took the time to write a comprehensive reply and also offered a quick fix (replacement tap) so that I could (and would) continue using my Brita water container.
Polite, informative, helpful and efficient. 5 stars.
October 15, 2026
Unprompted review
Reply from BRITA UK
Hi Dani,
Thank you so much for your fantastic review and for your lovely comments about Babs! We’re delighted to hear that she was able to help and provide a solution that keeps your BRITA product in use.
We’ll be sure to pass your kind words on to her. Thank you for taking the time to share your experience with us. 💙
Best wishes,
Team BRITACare
I contacted customer service to ask for…
I contacted customer service to ask for a link to order a replacement meter/monitor for my BRITA Marisol water jug which is over 3 years old. Today I received an email saying they are sending me one, that is absolutely brilliant and totally unexpected.
Thank you BRITA team
October 14, 2026
Unprompted review
Reply from BRITA UK
Hi ElizS,
Thank you so much for your lovely review! We’re delighted we could help and that the replacement was a welcome surprise. We really appreciate your kind words and hope you continue to enjoy your BRITA jug. 💙
Best wishes,
Team BRITACare
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Prompt response from customer support
Prompt response from customer support. Had a part become faulty and requested replacement. The part was sent free of charge and have been received.
September 24, 2026
Unprompted review
Reply from BRITA UK
Hi Win,
Thank you for your lovely feedback! We’re so pleased we could respond promptly and get the replacement part out to you. We hope everything is now working perfectly again.
Best wishes,
Team BRITACare
Timely response to my query
Timely response to my query, Harriet and Babs were both very helpful.
October 14, 2026
Unprompted review
Reply from BRITA UK
Hi Em,
Thank you so much for your lovely feedback! We’re delighted to hear that Harriet and Babs were both able to help and that you received a timely response to your query. 💙
Best wishes,
Team BRITACare
A quick response to my request and…
A quick response to my request and resolved.
October 14, 2026
Unprompted review
Reply from BRITA UK
Hi Sally,
Thanks so much for your review! It’s great to hear that we were able to help quickly and get things sorted for you. 😊
Best woshes,
Team BRITACare
Terrible first customer experience
Terrible first customer experience. I placed an order two weeks ago, I haven’t heard anything since. I’ve contacted customer service via email, chatbot, and phone — no-one answers the phone nor responds to my enquiries for days on end. I simply can’t get through to anyone, but I can see that 5 star reviews are being responded to on here.
I am starting to think this company is a scam.
October 13, 2026
Unprompted review
Reply from BRITA UK
Hi Pariss,
Thank you for bringing this to our attention. We are sorry to hear about your experience. Please email us at enquiries@brita.net with your order number, and we will escalate your case to our Online Shop team, who will contact you directly to help resolve this matter.
Best wishes
Team BRITACare
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Faulty device - issue sorted
Excellent - had an issue where my flow device was leaking, believed it was the tap so they sent me a new tap. When that didnt fix the issue, they replaced the device as it was still under warranty! Very fast and helpful, thank you Brita!
October 8, 2026
Unprompted review
Reply from BRITA UK
Hi Natasha,
Thanks for taking the time to share your experience
We're pleased we could get to the bottom of the issue and provide a replacement under warranty.
It's great to hear that you found our team helpful and that everything was resolved quickly.
Thank you for choosing BRITA! 💙
Best wishes
Team BRITACare
Excellent service
Excellent service, needed a new sensor for my jug, and got it very quickly!
October 3, 2026
Unprompted review
Reply from BRITA UK
Hi Davide,
Thank you for taking the time to leave us a review! It’s great to hear we could help and that your new sensor arrived quickly. Happy filtering! 💧
Best wishes,
Team BRITACare
Perfect service
Perfect service! Requested a replacement light indicator for my Filter jug via the customer portal. Received a confirmation email that a replacement had been posted to my address and it arrived shortly after!
September 27, 2026
Unprompted review
Reply from BRITA UK
Hi FM,
Thank you so much for your lovely review! 😊 We’re really pleased to hear that requesting your replacement indicator was quick and easy, and that it arrived safely. Thanks for choosing BRITA!
Best wishes,
Team BRITACare
Amazing Customer service
Amazing Customer service. A big shout out to Emily. Thank you for a polite, professional rapid response to my query. Brita will definitely be my go to for future purchases and recommendations to family and friends.
October 9, 2026
Unprompted review
Reply from BRITA UK
Hi Tina,
Thank you for your wonderful feedback.
We're delighted to hear that you had such a positive experience with Emily. We will be sure to pass your comments on to her, and she will be very pleased to hear them.
Thank you for choosing BRITA. 😊
Best wishes
Team BRITACare
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Excellent service from Brita regarding…
Excellent service from Brita regarding a replacement part. Totally free and no delivery charge! Fantastic, now that is 10/10 customer service.🤩
October 9, 2026
Unprompted review
Reply from BRITA UK
Hi Tracey,
Thank you so much for the fantastic feedback! We’re delighted we could help with your replacement part and get everything sorted for you. 💙
Best wishes,
Team BRITACare
À 5* company. Best product. Best customer service
I have been using BRITA for many years now. My last purchase was for the glass BRITA water jug filter. I inadvertently broke the jug and BRITA went above and beyond the call of duty to help me. Their customer service is second to none and their products are absolutely ace.
October 7, 2026
Unprompted review
Reply from BRITA UK
Hi Carolyn
Thank you for your wonderful review and for being a loyal BRITA customer over the years.
We're sorry to hear about the accident with your glass jug, but we're delighted that our team was able to help. Your kind words about our customer service and products mean a great deal to us.
Team BRITACare
Great customer service who were very…
Great customer service who were very helpful and prompt in their response.
October 7, 2026
Unprompted review
Reply from BRITA UK
Hi Frances
We're delighted to hear that you found our customer service team helpful and responsive. We really appreciate your feedback and thank you for choosing BRITA.
Team BRITACare
Their product support and replacement team were very understanding and helpful.
October 7, 2026
Unprompted review
Reply from BRITA UK
Hi Dallán Ryan
Thank you for your feedback. We're pleased to hear our team could help and provide a positive experience.
Team BRITACare
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Superb service
Superb service! Indicator on water jug wasn’t working and Brita have replaced it without question.
October 6, 2026
Unprompted review
Reply from BRITA UK
Hi Adrian,
Thank you for your review!
We're delighted to hear that our team was able to resolve the issue with your jug and get a replacement arranged quickly.
Thank you for choosing BRITA!
Best wishes
Team BRITACare
Fantastic customer service experience
Fantastic customer service experience. The issue was resolved quickly and without any hassle or back and forth. Thank you!
October 6, 2026
Unprompted review
Reply from BRITA UK
Hi Janine,
Thank you for your wonderful feedback!
We're delighted to hear that your issue was resolved quickly and smoothly.
Providing a hassle-free experience is exactly what we strive for, and we appreciate you taking the time to share your experience. 😊
Best wishes
Team BRITACare
Speed of service was excellent.
October 6, 2026
Unprompted review
Reply from BRITA UK
Hi KM,
Thank you for your review!
We're delighted to hear that you were pleased with the speed of service.
We appreciate your feedback and thank you for choosing BRITA. 😊
Best wishes
Team BRITACare
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