BRITA UK Reviews 

Great products and excellent after-sales service.
My indicator stopped working, I wrote a email asking where I can buy replacement and within a few hours they responded and dispatched a replacement indicator free of cost to my address. Brilliant service!

Very helpful and very prompt support when I needed a new tap hose, out of waranty, by some years. None the less I was supplied with a replacement pair of 800mm hoses very quickly and free of charge.
Outstanding service, thank you.
very satified Brita Customer

First class service with replacement item. Fast response to my enquiry.

Excellent service, replacement part being sent by return.

Excellent speedy customer service. Resolved my query very quickly. Thank you!

Due to my carelessness damaged the Smart Light indicator for my filter jug.
Contacted Customer Care asking how to get a replacement. Received a rapid response from a Customer Care Advisor that a replacement would be sent free of charge.
Received a new indicator for my jug within days.
Could not wish for more........... outstanding service!

Have bought numerous Brita plastic jugs over the years but found that after a couple of years scale clinging to sides has required replacing them so I decided to try the "glass"jug but am rather disappointed because even though a lot more expensive it seems more like thick plastic than glass. Additionally the smart light has not worked at all.

Lovely customer service.
Needed a spare part, my item was well out of warranty but they were great and sent me the part FOC.
Would highly recommend.

The memo on my jug stopped working and I googled where I could get a replacement and was a bit sceptical when a YouTuber mentioned that they contacted Brita and got a new one. I emailed straight away and got a response in less than 24 hours with a reply that a replacement was on its way after submitting my address.

My brita glass jugs illuminated light on top failed to work so I got in touch with brita .
I had a reply straight away
They sent a step by step instructions on how to reset the light but it still didn't work
They offered to send a new one in the post which I was more than happy to except.
I can not fault them at all
Speedy friendly service
Exceptional.

What a fantastic company, can't fault anything about them, as long as you register your purchase with Brita UK they will look after all your needs.
Bravo to Brita. Excellent service.

Laura was professional and empathetic and swift in dealing with my query 😃

Had a problem with a new pack of filter cartridges and made contact with customer services, not expecting much of a response as is the norm these days! Not so, the next day reply said replacement on the way, could not be happier with their help & support.

I bought a Brita filter jug. It was amazing. Then the third filter change nothing happened. The filter works independently but not in the jug. The helpline has!been atrocious. I was passed an adviser but he said he was the wrong department. The. I just keep getting random emails. I want a refund or replacement please.

⭐️⭐️⭐️⭐️⭐️ Great Water Bottle

I’m really pleased with this BRITA water bottle. It has a stylish design, a lovely colour, and a sturdy feel. It’s convenient for everyday use, whether at home, at work, or when travelling. The bottle is easy to carry and a great way to keep drinking water throughout the day.

Overall, I’m happy with the bottle and would recommend it to anyone looking for a practical and attractive reusable water bottle.

⭐️⭐️⭐️⭐️⭐️

Outstanding Customer Service – Thank You, Julia!

I cannot say enough wonderful things about Julia from Brita’s customer service team! After waiting almost a month and a half to place an order for an item that had been out of stock for such a long time, Julia truly went above and beyond to make sure I was taken care of and, most importantly, a very happy customer.

Her kindness, patience, professionalism, and genuine dedication to customer satisfaction made all the difference. She turned what could have been a frustrating experience into an incredibly positive one.

Brita is extremely lucky to have someone like Julia representing their company. Customer service like hers is rare these days, and she deserves to be recognized for her exceptional efforts.

Thank you so much, Julia! You have earned my loyalty and appreciation, and I honestly cannot wait to place my next order!

Five stars all the way! ⭐️⭐️⭐️⭐️⭐️

Realised i had no filter indicator on my Brita glass jug
Had no idea it had one until i read an advert
So got in touch with Brita and they are kindly sending me out another one
Thankyou Brita 5*

After 4 years of outstanding service, the Memo % indicator on our BRITA jug filter stopped working.
I emailed BRITA customer services regarding the problem.
I had a reply within an hour or so.
Simply requesting my name and address for a replacement part to be sent to me.
At no charge whatsoever!
Within 24 hours I had a further email confirming that a replacement part was on its way to me.
Outstanding service.
Thank you BRITA.

Excellent service quick reply and helpful.