Britannia Rescue Reviews 

Excellent value been with them for several years. Good response times very helpful from call to assistance on scene

Very friendly, helpful & professional. Their staff constantly updated us with the eta of the breakdown agent & I couldn’t have asked for better service

Easy to contact, prompt assistance.

They informed me that my car would be collected within 2 hours; they informed my quite soon after that that there would be another 30 minutes delay and arrived promptly after the agreed time.

Excellent service from having to make a call regarding my car breaking down to rescue service arriving. Very efficient company. Staff were very helpful. Both Britannia and breakdown recovery.

Very remote areas. Roads poor. No mobile signal and only got through with help of farmer. Tyre blown out. Expected to be stuck for hours but Britannia arrived just after an hour and took my car over 30 miles to my home. So relieved.

Efficient, friendly service from start finish.

Easy to report my breakdown
Recovery service arrived within the given timeframe which was within 2 hours
Dealt with the problem quickly (required towing)
Better than previous experiences - to some extent helped by where the breakdown occurred close to home and in a quiet side road
Minor issues: driver hadn't been given the precise location just the postcode, they hadn't been told to ring me 20min before arrival and they had been told it was an electrical problem but it was not.

Britania were quick to rescue me from a dangerous bend and kept me informed of their whereabouts at all times. As a lone female, standing away from my vehicle on a country lane I felt very anxious and appreciated receiving regular welfare calls plus a follow up call to make sure I had arrived home safely. The rescue agent was patient and understanding and went above and beyond to get me safely back on the road.

Speed of service Correct diagnosis of problem

Prompt and professional service from beginning to end

Excellent! From the call handler to the agent the experience was reassuring and supportive. I only waited 15 mins before an agent arrived and I was on my way within another 10 mins. By comparison in 2024 the RAC took 19 hours to get out to me!

Very pleased with Brittania. Easy to deal with. Very helpful. Had a puncture in a carpark, as I have a 2018 ford there is no spare tyre !!!! Car taken on a low loader to my local garage. Very efficient service. Would recommend. So much cheaper than the big firms and for the same service.

Speed
Courtesy
Accuracy in arrival time

Very impressive service from Hobbs of Polegate. Rapid response, friendly and cheerful approach. Very efficient and had me back on the road in no time.

I set up a policy with Britannia Rescue in 2025, but unlike other breakdown services, I never received proper policy documents and there’s no online portal to view or manage it. They have lots of phone numbers, which is nice I guess, but when I asked for a policy document, all I got were a couple of PDFs with just the terms and conditions. Thankfully, I never needed them, and now the policy has expired, so I’ve moved to another service.

I arranged a confirmed same-day vehicle recovery on 17 March 2026, including a follow-up call confirming details and an estimated arrival time.
The recovery did not take place. I was not made aware of this and have not received an explanation as to why that happened.
As a direct result, I missed a time-sensitive diagnostic booking with a further new booking date. I have been left without a vehicle, and have had to cover ongoing car hire costs which I cannot sustain.

I raised a complaint, yet received communication(via post dated the very same day I sent the 1st complaint email) suggesting the matter had been “resolved,” which is not accurate.
I have called several times, the most recent of which I subsequently spent over 1 hour 20 minutes on the phone attempting to escalate this. During this call, as with previous phone calls, I was told my case would be referred internally. I requested written confirmation and a point of contact, but no follow-up email has been received.

At the time of writing, the issue remains unresolved, and no practical support (vehicle provision or reimbursement) has been put in place.

I am simply seeking:
1. Accountability for the failed recovery
2. Clear and Accurate communication
3. A practical resolution to the ongoing impact

In a stressful situation I don't have a bad word to say about my experience from start to finish. The phone agent was clear, precise well mannered and calming. The recovery agent/technician was an absolute gentleman, knowledgeable and friendly. The best experience I've had with various breakdown companies. Thank you Britannia!