BriteCo Reviews 81

Sheena from BriteCo did a great job of following up with me and quickly resolving a billing question I had. Thank you!

Great efficient and friendly service.

BriteCo canceled my policy twice without a clear explanation. Only after I requested details under state law did they say my appraisal had “material discrepancies,” though the information was consistent. They also claimed I was barred from reapplying but never included that in the cancellation notice, only in fine-term.

After my initial trustpilot review outlining my experience, I was assisted in getting a policy but for less than half of what my rings appraisal came with. They were quick to respond and follow through after that.

I was recommended to work with Brite Co from a friend who used them for her engagement ring. After a few questions, I was quickly denied coverage. I chatted with customer service who would not give me a reason why I was denied saying their guidelines are proprietary. I live in a small town, low-to-minimal crime, good income, good job, middle age, no personal crime background, good credit score. Yet still denied and with no explanation. I'm appalled.

Really great customer service from Stephanie and Dustin in providing me a quote for my wedding. They answered all my questions and were incredibly kind throughout. I've been stressed about the idea of something causing us to cancel our wedding and losing so much money due to overly strict vendor contracts. BriteCo is the ONLY insurance I found that understands the importance of covering an event like this. I'm not able to speak about their policy claim experience and I hope I never have to find out.

Stephanie is great to work with, always responsive, and always helpful!

I wanted to update my name. The chat is very easy to use. Stephanie updated my name within a few hours. I couldn't ask for better service. Thanks!

Tiffany at network adjusters was so quick with responses! i had a great experience!

Stephanie was awesome and talked me through my hiccup, saved the day!!! Learned something new!

I LOVE working with BriteCo. As an agent of 13 years, I have been doing this for quite some time and I have never worked with a carrier that is so quick to respond. If you need something done they do it right then and there. The premiums are fantastic as well for my clients and the commissions are great for me! I get to save my clients money, give them amazing coverage (seriously soooo much better coverage then if I were to just add the jewelry to their home policy), AND I make more money. WIN, WIN, WIN baby! Thank you BriteCo and thank you to all of their agents for being the best!

Sheena was so very helpful! She was prompt in a reply to me and put my mind at ease on my concerns in regard to the Security Alarm Endorsement. There was not days delay on a reply from her and I could actually FEEL her smile! Thanks so much!

Fantastic overall experience. From start to finish insuring my jewelry with BriteCo was efficient and easy. Rates are very reasonable. Sheena at BriteCo was extremely pleasant, patient and helpful. I highly recommend using BriteCo for your jewelry insurance.

What a great experience! The entire online appraisal and insurance process went very smoothly. The BriteCo team (Stephanie and Ellen especially), were a pleasure to work with. They answered all of my questions and were super knowledgeable. I appreciated their 1:1 customer service and how quickly everything was handled. I'm confident I made the right choice in selecting BriteCo!!

Sheena is incredibly helpful!

I accidentally uploaded the wrong documentation in the wrong spots, so I submitted a call request on their website. Within 10 minutes, I got a call from Sheena. She was super friendly, understood exactly what I was needing and got me all squared away within a matter of minutes. Thank you so much!

Phenomenal customer service. Above and beyond! Quick communication and resolved my issue fast!

Stephanie was awesome. She's my favorite. And very Brite.

Everyone is always helpful and willing to help

Brite co has been fabulous to work with from a retailers perspective! Very customer service oriented, and seamless and quick claim resolution. All of my clients I have reccommended to Briteco have been extremely satisfied! Stephanie in customer success, in particular, has been great to work with, extremely responsive and accommodating! Thank you Briteco!