The taxi arrived to pick up my daughter at Heathrow in plenty of time. Unfortunately her bags were mislaid in delivery and the driver was asked to wait over 2 hours before my daughter finally appeared... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have ridden with British Airport Transfers for over 20 years. Never had a bad journey. The drivers are always on time, courteous and careful drivers. The cars are clean and well-maintained. I honest... See more
Company replied
I have been using British Airport Transfers for 15 years and the drivers are always reliable, polite and efficient. They always monitor flights for both delays or early landings and it really gives me... See more
Company replied
Excellent service. On time, courteous, and friendly. Easy booking system with a phone number and email in case you need to contact them. I've used this company for years. They are reliable and trustwo... See more
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Company details
Written by the company
British Airport Transfers offers a refined, pre-booked airport taxi service to and from Heathrow and all major UK airports. Enjoy fixed prices, instant online quotes and punctual, professional pick-ups. Our experienced drivers, well-maintained vehicles and discreet, traditional customer service provide a smooth and comfortable airport transfer for discerning travellers. Book directly through our official website for a dependable, high-quality airport transfer across Great Britain.
Contact info
London, United Kingdom
- 0208 866 2426
- info@british-airport-transfers.co.uk
- british-airport-transfers.co.uk
4.7
Excellent
153 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great Service
We always use BAT for airport runs. This time was Jo different from all the others! Taxi turned up a few minutes early. Cases loaded and a smooth, comfortable ride to Gatwick. Driver was great - assisted with loading and unloading. Will definitely use BAT next time.
April 13, 2026
Unprompted review
Reply from British Airport-transfers
Dear Nicholas Skipp
We thank you so much for your continued custom and support for the past many years. We truly appreciate it.
We also wish to thank you for taking your valuable time to write and rate our services which is most helpful for other passengers in making a decision to choose a trusted airport taxi transfer services.
Warmest regards
Victor Fernando
Customer Relations Manager
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Excellent Service
I appreciate receiving the information about the driver ahead of time so I know who to look for. George was right on time, very friendly, and helpful. We will continue to only use British Airport Transfers for future travel.
April 7, 2026
Unprompted review
Reply from British Airport-transfers
Dear Terry
We thank you so much for taking your valuable time to rate and write a review about our services.
Warmest regards
Victor Fernando
Customer Relations Manager
Javed drove us from London Heathrow to…
Javed drove us from London Heathrow to Coventry . He was professional, courteous and made us feel very confident in his driving. Excellent drive and very comfortable and impeccable vehicle. Highly recommend this company whom I have been using on a continuous basis for the past 15+ years.
April 2, 2026
Unprompted review
Reply from British Airport-transfers
Dear Janice
We thank you so much for taking your valuable time to rate and write a review about our services.
We will pass on your compliments to Javed who is a very long standing driver with us for over 20 years
Warmest regards
Victor Fernando
Customer Relations Manager
Always on time and in pristine cars
Always on time in pristine cars and very respectful drivers. I have trusted this company for years
April 2, 2026
Unprompted review
Reply from British Airport-transfers
Dear Marjorie Mars
We thank you so much for taking your valuable time to rate and write a review about our services. May we also take this moment to thank you for your custom and continued support over the past many years.
Warmest regards
Victor Fernando
Customer Relations Manager
Reply from British Airport-transfers
Dear David Shaw
We thank you so much for your continued custom which we value and truly appreciate.
On your return from the airport we will track your flight landing time and send your driver to the arrival hall with your name card to Meet and Greet. Enjoy your holidays.
Warmest regards
Victor Fernando
Customer Relations Manager
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Aju was prompt and very helpful as our…
Aju was prompt and very helpful as our plane was delayed but it was very well managed. We have used the company many times over the years and not had a bad experience
March 12, 2026
Unprompted review
Reply from British Airport-transfers
Dear Robert Stirrup
We thank you so much for taking your valuable time to rate and write a review about our services. We will pass on your compliments to our driver Aju.
Warmest regards
Victor Fernando
Customer Relations Manager
A very efficient service
A very efficient service, with good communication before the airport pickup, making it all go smoothly.
March 12, 2026
Unprompted review
Reply from British Airport-transfers
Dear Peter Stiles
We thank you so much for taking your valuable time to rate and write a review about our services.
Warmest regards
Victor Fernando
Customer Relations Manager
The best car service in London
This is my only go-to transport to and from the airport in London and environs. reliable, dependable, communicate well. Today our plane was 2 1/2 hours late and our driver was still there. Cars are always clean, drivers are dressed nicely and are polite. Occasionally, I will get a coupon from them for 10 pounds off as because I’m a loyal customer. Highly recommend.
March 11, 2026
Unprompted review
Reply from British Airport-transfers
Dear Valued Customer
May we take this opportunity to thank you for your continued custom over the years and we truly appreciate your valuable time to rate and write a review about our services.
Please use the discount code for all your bookings as the discount code is valid for all of your transfers to and from all London airports.
Warmest regards
Victor Fernando
Customer Relations Manager
Always on time
Always on time, or indeed early…clean vehicles, courteous drivers. All in all an excellent service!
March 10, 2026
Unprompted review
Reply from British Airport-transfers
Dear Alastair
We wish to thank you so much for taking your valuable time to rate and write a review about our services.
Warmest regards
Victor Fernando
Customer Relations Manager
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British Airport Transfers - highly recommended
We have used this company on a number of occasions over the years and have always found them to very reliable and most important of all punctual. We found the booking process easy. For our journey to Heathrow Terminal 3 on 14 Feb 26 they did not disappoint. Our Driver Paramsothy arrived very promptly for our pick up at 15:00. The Volkswagen Transporter vehicle was very clean, comfortable and most vitally sufficiently spacious to accommodate our 3 large suitcases, 2 pieces of hand luggage and a fragile hat box! Our driver was very polite and helpful and we arrived at HTW in good time - an excellent start to our holiday! We have no hesitation in recommending this company.
February 14, 2026
Unprompted review
Reply from British Airport-transfers
Dear Our Valued Customer
We thank you so much for taking your valuable time to rate and write a detailed review about our services.
Warmest regards
Victor Fernando
Customer Relations Manager
Reliable as always
Reliable as always, with friendly and professional drivers.
March 6, 2026
Unprompted review
Reply from British Airport-transfers
Dear Valued Customer
We thank you so much for taking your valuable time to rate and write a review about our services.
Warmest regards
Victor Fernando
Customer Relations Manager
Reliable service
I am a regular user. I have found them very reliable. The booking process is straightforward; the prices seem reasonable. Drivers are polite and punctual. I would certainly recommend them to others.
March 2, 2026
Unprompted review
Reply from British Airport-transfers
Dear Geoff Collier
We thank you so much for taking your valuable time to rate and write a review about our services.
We truly appreciate your continued custom.
Warmest regards
Victor Fernando
Customer Relations Manager
Viji took the two of us from Stansted…
Viji took the two of us from Stansted to Heathrow T2. Meetup very smooth. Clean and comfortable vehicle. Felt very safe. Courteous and pleasant. No complaints at all. Thank you.
February 24, 2026
Unprompted review
Reply from British Airport-transfers
Dear Edward
We truly thank you so much for taking your valuable time to rate and write a review about our services.
Warmest regards
Victor Fernando
Customer Relations Manager
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Great Service
I've been using this company for many years now and they have never let me down & as a single woman that is really important to me. Always on time, courteous & friendly drivers & immaculate vehicles.
November 20, 2025
Unprompted review
Reply from British Airport-transfers
Dear Tubbi
We thank you so much for taking your valuable time to rate and write a detailed review about our services.
Warmest regards
Victor Fernando
Customer Relations Manager
Outstanding Service
I have ridden with British Airport Transfers for over 20 years. Never had a bad journey. The drivers are always on time, courteous and careful drivers. The cars are clean and well-maintained. I honestly cannot recommend them too highly. Great value for money. They have also always been super helpful and responsive with delays and flight issues.
January 26, 2026
Unprompted review
Reply from British Airport-transfers
Dear Chris
We thank you so much for taking your valuable time to rate and write a detailed review about our services.
Warmest regards
Victor Fernando
Customer Relations Manager
I have used British Airport transfers…
I have used British Airport transfers for many years and been very satisfied. But last year in June I was quoted £250 for one passenger and I small piece of luggage. This was from SW6 4JB to Gatwick and return
This was excessive so I used a different company
June 12, 2025
Unprompted review
Reply from British Airport-transfers
Dear Paula Berry
We thank you so much for taking your valuable time to rate and review about our services.
The price quoted for return journeys are very competitive and over the past few years airports across the UK have increased drop off and pick up fees quite significantly and compared to few years ago, these charges and other operating costs including fuel and private hire vehicle insurances have tripled. Further more we offer a private car for our customers exclusively for them regardless of number of passengers while shared shuttle services and ride hailing apps often offer cheaper alternatives because of lower operating costs and poor quality of service.
Our pre-booked trasfer service is based on premium guaranteed service with fixed prices for our passengers who wants reliability with clean and comfortable vehicles. Our speciality is to provide this expected service at reasonable cost while maintaining high standards at all times.
Thank you so much for your kind understanding and should you require a reliable, high quality service for your Airport transfer now or in the near future please get in touch and we will be very happy to assist you.
Warmest Regards
Victor Fernando
Customer Relations Manager
Always superb service over 16 years.
Consistently superb service over 16 years, twice a year. Each of my trips with British Airport Transfers has been excellent. Easy to book, drivers always on time, with clean and well serviced, comfortable cars. Excellent communications from the company. Always emails with a photo of the driver and details of the vehicle. Every experience with this company over 16 years has been outstanding. I will always use them for my airport journeys.
December 28, 2025
Unprompted review
Reply from British Airport-transfers
Dear Voula Christou,
Firstly, we wish to take this opportunity to thank you wholeheartedly for your continued custom for the past 16 years and the trust you placed in us for providing airport transfers.
Feedback on our service encourages us to continue to be vigilant and provide a service to our customers that meets their expectations.
Warmest regards,
Victor Fernando
Customer Relations Manager
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I've always been very keen on your…
I've always been very keen on your service, but our last ride was a disappointment. The driver did not meet us in the arrivals hall, but rather had us go up to the Uber ride share area. If I wanted to be picked up in that area, I would have just booked an Uber.
February 12, 2026
Unprompted review
Reply from British Airport-transfers
Dear Kimberly Peterson,
Thank you for sharing your feedback on the recent service provided by one of our drivers.
We have looked into this and had the chance to speak to the driver who provided the service. He wishes to extend his sincere apologies for the inconvenience caused to you and has assured us that this will not be repeated.
Please note that he has been referred to an additional driver training programme to ensure that his service level is kept to the high level that our customers expect of us. We value your loyalty and want to assure you that your next journey will be handled with the high standard of care and punctuality you have come to expect from us over the years.
Warmest regards,
Victor Fernando
Customer Relations Manager
Dear Kimberly Peterson,
Following our previous message, we have carried out a further investigation into your transfer and have reviewed the flight tracking and communication logs between you and the driver.
Our records show that your flight arrived earlier than scheduled. Our driver tracked this and adjusted his timing to be available for you immediately. Upon reviewing the call logs, it is evident that a mutual agreement was reached during your conversation with the driver to meet at the car park pick-up point, specifically to save you time and get you on your way as quickly as possible.
We apologize if there was any misunderstanding regarding this arrangement. Our standard procedure is always a "Meet and Greet" in the arrivals hall unless it is agreed otherwise for the passenger's convenience.
We value your loyalty and want to assure you that your next journey will be handled with the high standard of care and arrival hall service you have come to expect from us over the years.
Warmest regards,
Victor Fernando
Customer Relations Manager
Always totally reliable
Always totally reliable.
Cars are always clean and drivers are punctual and friendly. You always know who will be driving you a day before to confirm pick up. Have been using them for years and never had a problem even when flights are delayed or bags take ages to come through. Would highly recommend.
February 15, 2026
Unprompted review
Reply from British Airport-transfers
Dear Alison Derham
We sincerely wish to thank you for taking your valuable time to rate and write a review about our services.
Looking forward to serving you soon. Have a great weekend.
Warmest regards
Victor Fernando
Customer Relations Manager
Good seevice and communication
I find booking taxis online is straightforward and always found them to be flexible when travel plans change. They have always been on time and have good communication when returning if flights are delayed or it is slow to get through customs.
June 20, 2025
Unprompted review
Reply from British Airport-transfers
Dear Simon Oxley
We wish to thank you so much for your continued custom and taking your valuable time to rate and write a detailed review about airport transfer services.
Warmest Regards
Victor Fernando
Customer Relations Manager
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