British Bullion Reviews 

283
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for being exceptionally friendly, approachable, knowledgeable, and professional when guiding people through the entire process. Consumer feedback highlights a very smooth, hassle-free user experience, noting how quick, transparent, and efficient the overall service is from start to finish. Though some customers noted that pricing could sometimes be improved, mentioning that other places offered better rates or lower premiums for their items. Reviewers occasionally pointed out that initial quotes were sometimes lower than expected or that alternative options provided slightly better value against live market prices.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professional, friendly, and helpful... See more

Service

Customers had positive experiences with service, frequently praising friendly staff who made transactions... See more

Price

Consumers find price to be a major satisfaction when selling precious metals, frequently praising the very... See more

User experience

Customers consistently note positive experiences with user experience, highlighting an overall smooth and... See more

Payment

Users describe positive interactions with payment, frequently highlighting the remarkably fast bank transfers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently sold a gold coin through British Bullion. I rang up first thing & got an appointment that morning in Oldham. The staff were very friendly & helpful, they verified the coin in a couple of mi... See more

Company replied

Rated 5 out of 5 stars

Quick. Effortlessly effective. Service was excellent. Remuneration was in my bank by bank transfer within a few days as promised. The young lady that dealt with my sale was so friendly and efficient... See more

Company replied

Rated 5 out of 5 stars

Nice central safe location with secure entry. Very friendly staff. Bullion transaction was very easy. Told terms of business were 5 banking days for proceeds of sale. An email would inform me that tra... See more

Company replied

Rated 5 out of 5 stars

I was out of my comfort zone trying to sell a gold coin. After a google search I phoned British Bullion, an appointment made, a friendly and professional conversation was had, a deal done and the mone... See more

Company replied


Company details

  1. Gold and Silver Trading Company
  2. Coin Dealer
  3. Gold Dealer
  4. Investment Company

Written by the company

British Bullion is a premium gold buying and selling service that offers unrivalled expertise in the precious metals arena. British Bullion buys and sells gold, silver, platinum and palladium for customers across the UK. British Bullion operates out of the same office as The Vaults Group. The Vaults Group is Europe's largest independent Safe Deposit Box company with branches in Newcastle, Liverpool, Nottingham, Oldham, Bristol, Southampton, Reading, Edinburgh, Glasgow, Belfast Dublin, Cork, Blanchardstown, Barcelon and Madrid. Our Safe Deposit Boxes lie outside the banking system, and it is possible to buy and sell gold and silver bullion at highly competitive prices at any of our locations. Safe Deposit Boxes can be rented from £215 per year, with discounts available for long-term rentals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

283 reviews

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4.8

All reviews

(283)

143 reviews in the last 12 months

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Rated 5 out of 5 stars

i think i have already replied to this…

i think i have already replied to this before. Anyway the service was courteous and efficient with payment made very quickly.

February 26, 2026
British Bullion logo

Reply from British Bullion

Dear Patrick,

Thank you for your review. We're delighted you found the service courteous and efficient and that payment was quick. We appreciate your feedback.

Kind Regards,
Joanna MacDonald
Senior Bullion Operations

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Rated 5 out of 5 stars

Great experience

Had a great experience with this company. Jennifer from Liverpool branch was extremely nice and helpful. Thank you

March 2, 2026
Unprompted review
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Reply from British Bullion

We really appreciate you taking the time to leave this very kind review.

Jennifer, in our Liverpool branch will be really pleased with your lovely feedback.

We hope to welcome you back again soon.

Kind Regards,
Bullion Operations Team.
British Bullion.

Rated 5 out of 5 stars

Very helpful thank you

Very helpful thank you

February 23, 2026
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Reply from British Bullion

Dear Paul,

Thank you for taking the time to review us a very kind 5 stars.

We are glad you found our service very helpful and we hope to welcome you back again soon.

Kind Regards,
Jennifer,
Bullion Operations Broker.
British Bullion.

Rated 5 out of 5 stars

Was nice and easy to complete and the…

Was nice and easy to complete and the whole process was stress free and quick

February 23, 2026
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Reply from British Bullion

Dear Kieran,
Thank you for taking the time to review us.

We really appreciate your business and hope to welcome you back again soon.

Kind Regards,
Jennifer,
Bullion Operations Broker.
British Bullion.

Rated 5 out of 5 stars

Sold some Britannia coins

As it was time to sell some Britannia gold coins, a daunting process in itself if like me you're not too sure how the system works, from making an appointment by phone with the Liverpool branch to having the money paid directly into my account, unexpectedly the next day was a quick straightforward process dealt very well I thought with an affable young lady called Sandra who weighed and tested the gold In front of me before offering what I thought was a very fair and tempting price.
Highly recommend.

February 26, 2026
Unprompted review
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Reply from British Bullion

Thank you for taking the time to review us.

We are really happy you found the whole process straightforward and that you are happy with our fast payments.

We hope to do business with you again.

Kind Regards,
Jennifer,
Bullion Operations Broker,
British Bullion.

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Rated 5 out of 5 stars

visited the premises to see two lovely…

visited the premises to see two lovely and helpfull staff in Mel and Misty who offerred very helpfull advice in my purchase,

February 18, 2026
Unprompted review
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Reply from British Bullion

Dear Carole,
We really appreciate your feedback! Mel and Misty are delighted to have been able to help and are so glad your visit was a positive experience

We really appreciate your custom.

Kind Regards,
Jennifer,
British Bullion.

Rated 5 out of 5 stars

Extremely professional

Extremely professional, gave a good price for our sovereigns, even waited a few minutes as the price was going up to give us a better price.

February 3, 2026
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Reply from British Bullion

Dear Mark,

Thank you for taking the time to review us.

We are so happy to hear you received a positive and professional experience.

We hope to do business again soon.

Kind Regards
Jennifer,
Bullion Operations Broker,
British Bullion.

Rated 5 out of 5 stars

Excellent Service.

Easy but safe and secure access.
Great staff.

February 4, 2026
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Reply from British Bullion

Dear John,

Thank you for your 5-star review.

We’re pleased to hear that you found the process both easy and secure. Providing a seamless experience while maintaining the highest standards of safety and confidentiality is extremely important to us.

We also appreciate your kind words about our staff. Our team is committed to delivering professional and supportive service at every step.

Thank you for choosing us—we value your trust and your feedback.

Kind Regards,
Joanna MacDonald
Senior Bullion Operations

Rated 5 out of 5 stars

Secure and quick

The representative that dealt with me was very patient and explained all the minutiae of the process. The money was in my account by the next day. Very smooth and quick process.

February 4, 2026
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Reply from British Bullion

Dear Stewie,

We’re pleased to hear that our representative provided thorough explanations and demonstrated patience throughout the process. Ensuring our clients fully understand each step is a priority for us.

We’re also glad the transaction was completed promptly and that the funds were available in your account the following day.

We appreciate your feedback and we hope to see you again soon.

Kind Regards,
Joanna MacDonald
Senior Bullion Operations

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Rated 5 out of 5 stars

Secure place for items or cash

Secure place for items or cash. Friendly staff, easier to deal with than banks.

February 5, 2026
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Reply from British Bullion

Dear Brian,
Thank you for taking the time to review us.
We really appreciate your business and hope to welcome you back again soon.

Kind Regards,
Jennifer,
Bullion Operations broker.
British Bullion.

Rated 5 out of 5 stars

Completely efficient and professional

Completely efficient and professional. Very very good people to deal with. James dealt with our transactions on all occasions to date and he was excellent. Will definitely recommend British Bullion to friends.

February 5, 2026
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Reply from British Bullion

Dear David,
Thank you so much for your kind words and recommendation!

We’re delighted to hear that you found your experience with British Bullion efficient and professional. It’s especially great to know that James provided excellent service throughout your transactions — we’ll be sure to pass along your feedback to him.

We truly appreciate your support and look forward to assisting you again in the future.

Rated 5 out of 5 stars

Smooth transaction and happy with the deal

I went to this British bullion with my silver coins, the staff in Nottingham were polite and efficient. I was happy with the quote , signed the papers and I was on my way. Very smooth transaction and highly recommend

February 2, 2026
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Reply from British Bullion

Thank you for taking the time to review us !

We are really pleased you found your experience in Nottingham polite and efficient.

We hope to do business with you again soon.

Kindest Regards,
Jennifer,
British Bullion.

Rated 5 out of 5 stars

Absolutely superb

Absolutely superb. The staff could not have been any more helpful, knowledgeable, and friendly. Great prompt service and were able to discuss other services they could offer too.
I would definitely be using them in the future.

January 30, 2026
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Reply from British Bullion

Thank you so much for the fantastic review! We’re really pleased to hear that you found our team helpful, knowledgeable, and friendly, and that the service was prompt. It’s also great to know the conversation about our other services was useful. We truly appreciate your support and look forward to working with you again in the future.

Kind Regards,
Joanna MacDonald
Senior Bullion Operations

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Rated 5 out of 5 stars

Professional and polite staff

Professional and polite staff , great to do business with.

January 29, 2026
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Reply from British Bullion

Dear Victor,
Thank you for the 5-star review! We really appreciate your kind words and are glad you had a great experience. We look forward to doing business with you again.
Kind Regards,
Joanna MacDonald
Senior Bullion Operations

Rated 5 out of 5 stars

Gold is money

Nice central safe location with secure entry. Very friendly staff. Bullion transaction was very easy. Told terms of business were 5 banking days for proceeds of sale. An email would inform me that transfer to bank was in process with one day wait time after email. I received a very favourable rate of exchange and a few hours later a phonecall to say their transaction to bank was already completed. Within 24 hours money was in my bank account. Very satisfied with this service and will use again.

January 29, 2026
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Reply from British Bullion

Dear David,

Thank you so much for taking the time to leave such a detailed and positive review. We’re delighted to hear that you found our location secure, our team welcoming, and the bullion transaction process clear and straightforward. While we always outline our standard timeframes, it’s great we were able to complete your transaction more quickly than expected and get the funds to you promptly. We truly appreciate your trust in us and look forward to assisting you again in the future.

Kind Regards,
Joanna MacDonald
Senior Bullion Operations

Rated 5 out of 5 stars

The two ladies in the Nottingham branch…

The two ladies in the Nottingham branch were super helpful and friendly. My experience was very positive and I would not hesitate to recommend British Bullion.

January 28, 2026
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Reply from British Bullion

Dear Mark,
Thank you for your feedback. We are delighted to hear that your experience at our Nottingham branch was positive and that our team provided helpful and friendly service. We appreciate your recommendation and look forward to serving you again in the future.
Kind Regards,
Joanna MacDonald
Senior Bullion Operations

Rated 5 out of 5 stars

Sale of a gold coin…

I recently sold a gold coin through British Bullion. I rang up first thing & got an appointment that morning in Oldham. The staff were very friendly & helpful, they verified the coin in a couple of minutes & made me an offer which was over 95% of the spot price. I accepted the offer & the money was in my bank account the following day.

January 29, 2026
British Bullion logo

Reply from British Bullion

Dear Geoff,
Thank you for taking the time to leave us such a great review.
We’re really pleased to hear you found the process quick and straightforward, from arranging your appointment to receiving payment. Our team in Oldham will be delighted to know their friendly service and fast verification made a positive impression. We always aim to offer strong prices and prompt payments, so it’s great to know we delivered.

Thanks again for choosing British Bullion — we truly appreciate your recommendation.

Kind Regards,
Joanna MacDonald
Senior Bullion Operations

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Rated 5 out of 5 stars

I absolutely love the young ladies

I absolutely love the young ladies, Mel and Misty who work at British Bullion in Nottingham!! They are so patient and friendly and always smiling. They find me the best deals for gold and silver and explain things well. I will always go to them

January 14, 2026
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Reply from British Bullion

Dear Mr & Mrs Behrand,

Thank you for taking the time to leave such a positive 5-star review. We’re delighted to hear about your experience with Mel and Misty and appreciate your kind comments regarding their professionalism, patience, and product knowledge. Providing clear guidance and the best possible value for our customers is central to what we do at British Bullion. Thank you for sharing your experience, and we look forward to assisting you again in the future.

Kind Regards,
Joanna MacDonald
Senior Bullion Operations

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