While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
3.8
11 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I already got it, and the process felt smoother than last time when I used that slow courier service. The tracking updates were instant, so wasn’t left guessing. Didn’t expect, but the packaging even had easy-open tabs.
as soon as i tried them, was surprised how the roller pads grip so solidly under the wardrobe. now they stay by the door just in case, nice weight to the handle too.
Already under the cabinet, didn’t expect the rollers to slide that smoothly on old tiles. The weight really feels solid, way better than those flimsy supermarket sliders.
Shopping with the catalogs I regularly receive makes gift giving unique and enjoyable. I have never been disappointed by my choices.
Worthless tatt. I purchased a ski mask that would prevent my glasses from steaming-up. Has no effect whatsoever. Shipped from China and took 11 days for delivery so no point in trying to return it. Worn once for 2 minutes and binned. Cut out the wait and just throw £13.98 in the bin.
Reply from Britishen
Dear Customer,
Thank you for your honest feedback. We sincerely apologize that the product’s performance . We understand your frustration and do not take such concerns lightly.
We are committed to addressing this issue promptly and fairly. Please contact our customer service team directly at service@britishen.com , and we will work with you to find an immediate resolution.
We appreciate the opportunity to make this right.
Still not recieved order and can’t track
Reply from Britishen
Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel: service@britishen.com . This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.
This product is well made and a more affordable option compared to other money saving challenge binders on the market. The real test will be to see how durable it is over time.
I was asked for feedback on the product and asked not to rate it unless my rating was 4 or 5. This leads to false advertising and is unethical. This company has lost credibility in my eyes.
Delivered on time. Excellent service and product. My great granddaughter will be so pleased with this on Christmas day.
Fantastic item. Now in my wardrobe storing my shoes. Love it
Very helpful customer relations department.
I would happily use this company again.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
