Britishhoverboard Reviews 72

Purchased an ebike from British hoverboards, and basically the warranty means absolutely nothing, no offer of repair or replacement, AVOID AVOID

Really good communication throughout, eventhough 1 bike arrived late, company agreed to send x2 bundles to compensate us, they are due imminently i believe?

G3 pro. Justed arrived. Next day delivery. Awesome. I have already got a g2max. So cant wait to charge up and go.

Bought the eleglide for my husband just after Christmas, fantastic bike, but after only a few weeks, the screen stopped working ( faulty ). Back & forth with emails & phone calls to British Hoverboard, but with their assistance, we finally got it back on the road. Parts came from overseas, so took a few weeks.

What an absolute pleasure to deal with from start to finish, super fast delivery, highly recommend these people. He even messaged me the day I got the bike to make sure it came on time ect.. 10/10 from me. Thanks.

Bought a Kukirin G2 master for a fair price. Delivery was ahead of schedule. Will definitely come back in the future! Thanks.

Second time buying from here, quick delivery and never had a problem with the electric scooters. One for my saved sellers list, Will be usimg again if needed.

The wheelbarrow bucket was sent promptly, turned out to be exactly the right size and shape for the (electric) wheelbarrow frame, was available in numerous colours and is a great imrovement on the original bucket I'd chosen originally which was too large . It is strong but doesn't feel as substantial as the original so we'll see how long it lasts, but so far excellent service, a good price and prompt delivery.

Bought this bike for my brother he's been out on it a few times and likes it only down side was the delivery address was wrong

Delivery took a week when advertised 24 hour delivery, the bike is awesome, the delivery seriously needs to improve from Preston west and my bike was damaged by them

Nice scooter. Arrived in good time. Good value Didn’t realise it was one to lean to steer but should be ok.

dude shipped out my daughters hoverboard out of hours and went out of his way so she got her special gift in time for her birthday!

Next day delivery. Very fast and very helpful. Love the scooter such a great size for my daughter and more than enough to grow with her.

It was amazing everything is good but the wheels is a little bit of wiggle but is okay. Thank you

Very pleased with service, bike arrived swiftly and was well packaged. Early days but seems great for the price. Recommended

Bike giving me problems I called the company to fix it but they are refusing to pick my calls . No one should buy from them

Excellent customer service

The bike is nice and package came intact

Purchased an Eleglide M2 from here for £600.
The bike was a good price and easy to assemble with only six parts. Friendly to deal with when its you paying the money.

It had an issue with the front wheel brake calipers needing readjusting which I had to pay to be repaired before id ridden it.

I contacted them with the invoice of £70 and was first told they would cover it and then accused of adding parts, to finally being completely ignored by email. No parts were added but the bike was picked up up, taken, repaired and returned. A cheap price.

In the end what started as a respectful interaction turned into a disappointment.
Not only.had I just shelled out £600 on a defective product which I had to pay another £70 to fix, but they refused to even acknowledge the problem and instead treated me like a criminal.

Typical London attitude!
Take what they can, give nothing to help in return.

In future I'll be buying my bike bits locally.

Very disappointing experience and extremely poor communication.
I ordered two electric bikes over two weeks ago and was given an estimated delivery time of three days. A tracking number was provided shortly after purchase, but the shipment has never moved.
After chasing customer service, I was eventually told that neither bike was actually in stock and that they hadn’t even been built yet — something that was never made clear at the time of purchase. This directly contradicts the delivery estimate I was given.
Communication has been painfully slow throughout. It typically takes over a day, sometimes two, just to receive a basic response, and updates only come after repeated follow-ups from my side.
At this point, there has been no meaningful progress on delivery, no proactive communication, and no clear timeline. I would not recommend ordering from this company unless you are prepared for long delays and poor customer service.

I was offered some accessories as compensation or alternative colours to the bikes I ordered. Neither of which were heartfelt, just bare minimum offers.

Do not buy from this website!