The conversation with Mark was very informative and the discussions were in a language that I could understand. I have been thinking for a while of insurance as I have recently retired from full-time... See more
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All good from phone conversation to…
All good from phone conversation to completion of insurance.
That it was straightforward excellent…
That it was straightforward excellent advice. Any problems I may have will be done. Will be taken care of. And the customer service was excellent. Thank you British Seniors
Excellent service throughout everything…
Excellent service throughout everything explained to me regarding the policy I’m taking out.
It was explained to me that they were different options to take.
Thanks to Nick especially.
I had a scam message about my life…
I had a scam message about my life insurance wich I didn't open so I googled british senior and called I got sales but were very helpful and put me through to who I needed to speak to he confirmed it was a scam then I decided I wanted to up my money for my funeral plan so went on line got a call back and had a lovely sales guy no pressure ran through the options he was a happy guy all 3 I talk to were brillant well trained respectful and confident and easy to understand really easy 5 star thank you
I just saw the advert..had a think…love a little life together..
I just saw the advert..had a think about funeral costs..its a no brainer. Took out my policy lets love a little life before we go hahaha.
Excellent Service
Donna who helped me was very professional. She spoke clearly and steadily so I wasn't overwhelmed by all the information provided. She was extremely patient and thoughtful and made the experience easier to manage.
Very flexible and informative. It's great that you can change the policy for the future as things change. Lovely staff that cater for people instead of telling us what we want they gave me options.
Very good information put over in the correct way for me to understand. The gentleman gave me options to choose and did not tell me what I needed. The choices were great and the benefit of not having to pay to make changes to your policy is a bonus.
Very compassionate caring
Very compassionate man, polite and kind, explained everything and repeated if I didn’t understand, professional and respectful
Very pleasant and gave good advice with…
Very pleasant and gave good advice with out being pushy
May use AI-assist with repliesRead more
I did get a good talk on the phone i…
I did get a good talk on the phone i was happy to go ahead, but was told I had a week to decide, so I was surprised when I finished on phone the money was taken out of my account, said it would be about 3rd of October when 1st payment would go out ,luckily it isn't a problem.

Reply from British Seniors
Everything was explained to me very…
Everything was explained to me very well . Very helpful and cares about their relationship with their customers.
I spoke to Clare and she sold me the…
I spoke to Clare and she sold me the insurance told me everything I need to know was very good and I was impressed
Clear, friendly and respectful
Fraser from British Seniors was knowledgeable, understanding and very helpful.
Initially he had informed us of an opportunity to increase our life insurance, I had asked for some time to discuss it with my wife.
He discreetly followed up the original call a few days after I was in a position to confirm that I wished to proceed.
The entire process was then handled excellently by Fraser and concluded quickly and efficiently.
Very helpful customer service from someone who obviously knew his job inside out! 👍
The young nan had excellent customer…
The young nan had excellent customer services skills. He conducted the call with a professional manner. A asset to the company
Friendly and professional
My inquiry was dealt with in a professional yet friendly way. I had done my homework, but the service that I received without being pressured was appreciated.
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