Alex explained everything that I needed to know about Life insurance for my husband and myself. Very patient when I asked questions and kept going over things which I didn’t fully understanding. We bo... See more
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I was fully informed about my policy
I was fully informed about my policy, the advisor was very friendly and informative about my choices.
Very nice no high pressure selling and…
Very nice no high pressure selling and well explained
The gentleman I spock with was very…
The gentleman I spock with was very helpful and answered my questions can’t ask for more
From my very first contact with Hayden…
From my very first contact with Hayden I felt he was really listening to what I said and what I needed, i can't recommend him highly enough, i never felt pressured into signing up for anything I didn't want.... Thank you..
The man was really nice
The man was really nice. and never put any pressure on me to take out life insurance.
The person I spoke with explained…
The person I spoke with explained everything to me in simple terms did not hurry me and made sure I understood everything
Keith made it easy and understandable…
Keith made it easy and understandable about my cover. It's good to know you've helped me get cover should my funeral need arranging. It will help my two girls.
Good
Pleasant manner with Very clear, concise explanation of the product (insurance) I am purchasing.
Answered a lot of questions for me and…
Answered a lot of questions for me and my wife. Spent well over half an hour on the phone, didn't feel rushed or pressured into making any decision, finished the call with a chat and feeling good about taking out our policies:)
Fast and friendly service.
Fast and friendly service.
Easy completion of paperwork.
Everythong explained in cleat English
My experience was an excellent…
My experience was an excellent experience.
Really helpful staff polite and helpful explaing it all and taking there time with me through th whole time.
Would definitely recommend
Top up insurance
I needed to top up my insurance before i became 80 the lady on the telephone was so helpful and organised my wishes very quickly.
excellent customer service new enquiry…
excellent customer service new enquiry all questions answered professionally very happy
Very helpful nice person to talk to…
Very helpful nice person to talk to from peter holďsworth thankyou
Everything was explained very well…
Everything was explained very well about my policy
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