Just as described on time sending packed well
Company replied
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Review summary
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Just as expected
Company replied
Exactly the product we needed to fit our space, and a fantastic price with free delivery. Good choice of payment methods too. Would have given five stars if it wasn’t for delay and lack of communic... See more
Company replied
Item arrived in good time, however it was broken in two places. I was offered a discount to avoid returns hassle which I took. The bin still works and I should be able to super glue the damaged frame... See more
Company details
Written by the company
Welcome to Brits Home Garden, We have variety of Home and Gardening Products Tailored to your needs!
Contact info
Zone 2, Industrial Complex, KA11 5AL, Irvine, United Kingdom
- 0141 729 8300
- cs@britshomegarden.com
- britshomegarden.com
3.9
Great
267 reviews
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Replied to 25% of negative reviews
Typically replies within 2 weeks
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Great product
Great product, slightly less good communication.
I bought a curved shower curtain rail (what a fantastic idea by the way) from another retailer but it was too short for our needs. Brits Home Garden had a longer version for the same price, and when it arrived it was much better quality and fitted easily. now, although we're standing in a bath, it feels like we're in a shower room!
The only issue with comms was that the emails I received didn't mention Brits Home Garden in the subject line. I get a lot of emails and various messages about parcels, but if I don't know what a message is from it's subject line it can easily get deleted as possible spam. If it said something like, "Your Brits Home Garden parcel is on the way", I would had know that the wheels were in motion and wouldn't have had to write to the company to ask where my product was. Great product though :)
June 30, 2025
Just beufull flowers so happy with them…
Just beufull flowers so happy with them thanks you my beautiful garden
July 3, 2025
Customer service awful
This company will do anything to frustrate you. I had a legitimate complaint but was sent round the houses and in the end just gave up. It wasn't worth the time and effort.
May 31, 2025
Unprompted review
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback! We’re sorry to hear this. Please provide your order ID, name, and shipping address so we can look into the matter and assist you properly.
Kind regards,
Brits Home Garden
Shocking
Shocking, been waiting 10 days for a refund I have every evidence to show I refused delivery as I changed my mind I didn't want the item anymore it states on tracking customer refused delivery yet 10 days on still messaging this company several times a day to get my refund!!
May 1, 2025
Unprompted review
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback! We’re sorry to hear this. Please provide your order ID, name, and shipping address so we can look into the matter and assist you properly.
Kind regards,
Brits Home Garden
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The inflatable dinghy boat is good.
April 4, 2025
Reply from Brits Home Garden
Dear Customer,
Thank you for your feedback! We're glad to hear you're happy with the inflatable dinghy boat.
Warm regards,
Brits Home Garden.
Great service
Received my order in record time had a little problem and it was revolved promptly would recommend
April 13, 2025
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback! We're glad to hear your order arrived quickly and that any issues were resolved promptly. We truly appreciate your recommendation.
Warm regards,
Brits Home Garden
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback! We're pleased to hear you found the product good value and that it arrived quickly.
Warm regards,
Brits Home Garden
Garden Comfort
Had I bought the kneelers (x2) from Amazon they would have cost more, & with delivery on top - so the fact that BHG didn't charge for the latter a bonus, appreciated. The kneelers themselves are sturdy, comfortable enough - reckon good value for money. Came within a few days (there was no hurry) well-packaged - easy to put together. But the gloves - oh vay! A joke? Left over from Catman? No surprise these never seen at any garden centre we've been to. Gave us a good laugh. Tho' do get that you can use the claws in lieu of a trowel, for some things - but they are awkward to wear, to say the least. The rest, can recommend.
March 29, 2025
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback! We're glad to hear you're happy with the kneelers and the value for money, and appreciate your comments on the packaging and delivery. We also appreciate the feedback on the gloves, and will take that into consideration for future improvements.
Kind regards,
Brits Home Garden
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Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback! We're glad to hear you're satisfied with the product, price, and delivery. We appreciate your support!
Kind regards,
Brits Home Garden
I got what I ordered
I got what I ordered, in a timescale that was satisfactory. It’s a sturdy mini greenhouse for raising my seedlings. Just suits what I need. Thanks.
March 14, 2025
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback! We're glad to hear your mini greenhouse is just what you needed and that you were satisfied with the delivery. Happy gardening!
Warm regards,
Brits Home Garden
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback! We're glad you're happy with our service and product.
Regards,
Brits Home Garden
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your kind words! We're so glad you love it.
Regards,
Brits Home Garden
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Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback! We’re glad to hear you were happy with the price and fast delivery.
Warm regards,
Brits Home Garden
Had an issue with one of the screws…
Had an issue with one of the screws being too short on the item I purchased ,problem was resolved straight away excellent service .
January 11, 2025
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your kind feedback! We’re glad to hear the issue with the screw was resolved quickly and that you were satisfied with our service.
Warm regards,
Brits Home Garden
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback! We’re glad the product met your expectations and was delivered on time.
Warm regards,
Brits Home Garden
Whilst a great very basic barrow for…
Whilst a great very basic barrow for the price, I really struggled putting it together. Definitely needs two people with right sized spanner kit and diy experience as instructions were not great. This needs outlining in description.
January 2, 2025
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for sharing your feedback. We're glad to hear you found the barrow to be a great value for the price. We sincerely apologize for any difficulties you experienced during assembly. Your suggestion to include clearer guidance in the product description is very valuable, and we'll certainly review this to improve our customers' experience.
Thank you for bringing this to our attention, and we appreciate your support.
Warm regards,
Brits Home Garden
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Quick free delivery 😉
January 6, 2025
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback! We're glad to hear you were happy with the quick and free delivery.
Warm regards,
Brits Home Garden
Order and payment taken
Order and payment taken, email the following day saying item not in stock and refund had not been made
Refund paid a few days later.
Disappointing point of sale experience and poor communication.
January 2, 2025
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback. We deeply apologize for the inconvenience you experienced regarding the availability of the item and the delay in processing your refund. We understand how important clear communication is and regret that we did not meet your expectations on this occasion.
Please know that we take your concerns seriously and are actively working to improve our communication and overall service to prevent such issues in the future.
Warm regards,
Brits Home Garden
Great price wheelbarrow
Great price, only let down by delivery company. Arrived with a few dents and a day after Yodel had sent a message saying it had already been delivered!
November 30, 2024
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback! We’re glad to hear you’re happy with the price of your item. We apologize for the delivery experience and will look into this with the courier to improve future service.
Warm regards,
DennyShop
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